Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 949 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 949 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service. Missing delivery, I have emailed the company but no response. Placed 2 orders but did not see the ship. I will never buy from this company again”

Helpful Report

Posted 2 years ago

“My order took 5 weeks to arrive. Email's and messages on FB were mostly ignored, when i did get a response i received no apology or explanation for the delay. When i finally received my order 4 items were missing and no indication of how long i need to wait for these to be delivered, messages are now being ignored completely. I will never use this company again, i don't know how they are in buisness!”

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Posted 2 years ago

“Never recieved my item after constant emails i have not even had a reply from cuatomer services. They claim they have sent item with a tracking number via royal mail after speaking to royal mail the tracking number does not exsist”

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Posted 2 years ago

“Ordered 2 T-shirts only one landed absolutely raging paid next day delivery also £30 for one t-shirt awesome crack can’t even reply to emails saying they messed up spend a bit with these guys and feel like I’ve been mugged off”

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Posted 2 years ago

“My order havent come”

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Posted 2 years ago

“Took my money next day delivery , two Weeks later no delivered , not replied, had to open dispute with PayPal to try and get refunded”

Helpful Report

Posted 2 years ago

“Half order didn’t arrive and no reply to emails or messages. AVOID”

Helpful Report

Posted 2 years ago

“Ordered on the 3rd Feb at 2:00am and paid next day delivery at £6.99 because i needed it for the friday, didnt arrive until saturday late morning. Seller had ppsted it out royal mail 48 which is NOT next day. Messaged the seller numerous times and was ignored. Wanted a refund on the delivery i paid extra for.. And also had to pay for return postage because of their failure to send it right on time the first time. still not reply so had to contact Mauvais. This is still not resolved. How are these still in business after treating customers like this. Waste of time. AVOID.”

Helpful Report

Posted 2 years ago

“Still waiting for my delivery it's been nearly 2 weeks now not happy as haven't had a response back to the emails I have sent still took my money.”

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Posted 2 years ago

“Really appalling customer service, took weeks to reply after various attempts to get hold of them email facebook etc. Refused to take a return even though was a chrstmas present so couldn't possibly have sent back within the 14 days. All other companies offer an extended returns over Christmas so really disappointed, left with tracksuit bottoms that don't fit and well out of pocket, very annoyed”

Helpful Report

Posted 2 years ago

“Very poor service, I wish I had read the reviews before ordering from this company! I returned a parcel over a week ago and I’ve had no correspondence from anyone, I know my parcel has been delivered and returned because I have the tracking to prove it, I have countless emails to Avora London and Lost Rockstar and no one has replied or returned my email. DO NOT BUY FROM THIS COMPANY! And I will be taking this further to get my refund.”

Helpful Report

Posted 2 years ago

“Haven't received my item and know one has responded to my 5 emails”

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Posted 2 years ago

“Jacket was sent back on next day recorded delivery 10 days ago because it was to small and haven't received no refund,reply and all my emails are ignored!bad service!”

Helpful Report

Posted 2 years ago

“Hey the bag advertised on the website was not the bag that got delivered to me? Surely this is false advertisement ?”

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Posted 2 years ago

“Purchased an item on 24/10/2021 and 6 weeks later I still haven't received it. I have contacted Lost Rockstar several times without response and also sought a refund which was also ignored. I won't be returning.”

Helpful Report

Posted 2 years ago

“Will not be using this site again, kicking myself for not reading previous reviews. Order dispatched “allegedly” on 8 November still not received by 18 November. Have tried getting in touch with company but they seem very elusive and unable to reply. Avoid at all costs!!”

Helpful Report

Posted 2 years ago

“This Company is Unbelievable, terrible customer service and the Company needs to be dissolved, Don't send items ordered and then insults with an offer of £1 refund, Now reporting to Trading standards, they are wasting more time in labour dealing with Complaints than sending Goods and making money, shame as their Clothes are pretty good quality, just terrible management, Would leave a Zero star review but not possible,”

Helpful Report

Posted 2 years ago

“I made an order of 2 T-shirts and I only received one. I contacted them by email, Instagram... a few times to ask for a solution and they don't even answer. Not serious company and so bad client attention... Not reccomendable”

Helpful Report

Posted 2 years ago

“worst experience. Order stopped at customs in Spain. Several e-mails sent to lost rockstar to find a solution and nothing at all. In the end, no order and no money. I will not buy in this store again and now that they are justified as they want, the reality is that I have nothing.”

Helpful Report

Posted 2 years ago

Hey, Unfortunately we have no control over the local customs and with brexit, you must work with the customs office to release your order. We send all our packages with CN22 forms on the outer packaging to help local customs. Regards

Posted 2 years ago

“Ordered 2nd July with expected delivery 7th delivery. Bull email about a tracking item, but purchase never received. Emailed with no reply and have requested claim with PayPal yet still no reply. Worst order in the history or orders. I want full refund and then to.never hear from this company again!!!”

Helpful Report

Posted 2 years ago

Lost Rockstar / Avora London is rated 4.1 based on 949 reviews