Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 949 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 949 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY - They took my money several weeks ago and I’ve still not received what I actually ordered, after they sent the wrong item and I had to return at my own expense. They ignore all my emails asking for an update or refund. SCAMMERS!”

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Posted 5 years ago

“Should change their name to Lost order or lost money. Never received my order and got no reply from them. If it wasn’t for paypal I would have lost my money as well. PLEASE DO NOT BUY FROM THEM.”

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Posted 5 years ago

“after number of emails sent and it taking 3 weeks for my money back, I finally got a reply and my return is being processed finally! Good place to order as do good quality clothes, just poor communication, and very slow on money back.”

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Posted 7 years ago

Hi Atlanta, We did email you back via your support request - which was made over a weekend - we do say allow 48 hours (Mon-Fri) for a response. Nevertheless, your refund has been processed within our guideline timescales. We have also emailed you to confirm this and sent you a link to our returns policy page which sets out what you can expect from us when returning an item. Regards LR.

Posted 7 years ago

“Avoid this company if you expect a refund !!!. They signed for my returned items 27th August and after several emails still no refund or credit note OR NO REPLY FROM ALL EMAILS. They will reply to your review apologising and tell you to email them help@lostrockstar but they still don’t reply. I am contacting trading standards and so should everyone else who have had this same problem AND FROM READING REVIEWS THERE ARE SEVERAL OTHER COMPLAINTS”

Helpful Report

Posted 4 years ago

Hi Lisa I just checked this for you and your credit note was emailed to you 3 days after your item arrived at our warehouse. If you havent received it, or would like another email sending with the code - just write to us, help@lostrockstar.co.uk Regards

Posted 4 years ago

“Love my twinset avora brand is so nice quality”

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Posted 4 years ago

Thank you for the feedback, we welcome you back very soon!

Posted 4 years ago

“The cap isn’t very good quality and is overpriced When I contacted Lost Rockstar...it took them nearly a month to answer me with a blank statement saying hats were not returnable Not good service at all”

Helpful Report

Posted 5 years ago

Hi, That's correct we cannot accept headwear or swimwear back due to hygiene reasons. We do state this on the website via our terms and conditions page which you must read at checkout and accept to confirm your order. Regards LR.

Posted 5 years ago

“Price of shipping to high, And long times to make an international shipping, worst service because i send 3 emails without answer, etc etc...”

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Posted 5 years ago

“Delivery still not arrived.”

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Posted 5 years ago

Hi Joe Apologies for this - your order was refunded as unfortunately we did not have the stock available to fulfil your order. I have just checked and this has been communicated to you on email. Regards LR.

Posted 5 years ago

“Order 128531 I ordered a shirt on 11 July and received an incorrect one which I returned by return of post. Despite several emails I am still waiting for a refund nearly two months later so it seems I will have to report this to trading standards to try to resolve this issue.”

Helpful Report

Posted 5 years ago

“I placed an ordered on 6th Nov for a jacket for my brother's birthday. Unfortunately the jacket arrived with a whole in it which was very disappointing. I needed the jacket asap so i reordered the jacket and arranged to return the damaged one. Their returns policy is appalling for damaged goods. You have to first contact them in advance and send them a picture of the damage goods, then wait for them to confirm they are happy to accept it back before paying to return it. You also only have 14days to return the goods. After sending them an email with the necessary requirements I found out it takes 2 working days to get a response. After not receiving a response for 3 working days I realised I was approaching their 14 day cut off so I contacted them again and posted the goods back. I finally received an unfriendly and blunt reply to say the item will be reviewed within 30 days (!) so I should wait. After 30 days passed I still did not hear anything back so I emailed them again asking for an update. Again i have not got a response nor my refund. I sent a follow up email and still have not got a reply. I am fed up with the lack of communication from this company and will never use them again. It has been over 2 months since I returned the £65 jacket and I still have not received any email communication about my return or refund from them. I will be sending one more email then contacting the ASA if I do not hear back. Avoid this company!!”

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Posted 6 years ago

“Excellent service”

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Posted 7 years ago

Thank you for your 5 star review :) LR

Posted 7 years ago

“Email advertising free next day delivery, ordered and no option for free next day available at check out so paid paid the charge, it took over a week to arrive then it was the wrong item. Long winded process having to download and print your own returns note. Also means I’ve paid two way postage for nothing. There are better and more efficient sites available.”

Helpful Report

Posted 4 years ago

Hi Derren During peak times we can't always offer next day delivery (and to note, its never free - only standard delivery is free) so for that reason we take it off to manage delivery time expectations. Apologies you received the wrong item but it looks like you've been able to rectify this and start the process sending it back and we will have this corrected for you. Regards

Posted 4 years ago

“I ordered two t shirts only one arrived..tried contacting them about 6 times now and no reply at all! Worst customer service I've ever had. Shame because it's a good site with good delivery. Had to let PayPal deal with it. Hope they get it sorted.”

Helpful Report

Posted 4 years ago

Hi Stuart Our records show that 2 items were included in your package. Its fine to communicate via Paypal. Regards

Posted 4 years ago

“Order came next day. Good prices”

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Posted 7 years ago

“Item never received - no response on the contact form”

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Posted 4 years ago

“If I could rate zero stars I would. It has been 13 days since I ordered with next day delivery and I still haven’t received my item. I emailed about it and I got no response so I had no option but to raise a dispute with PayPal in hope this problem gets resolved. I will not be ordering from you again and I will suggest that to others too.”

Helpful Report

Posted 4 years ago

Hi Alex It's no problem, we can communicate via PayPal. We've provided the tracking information to PayPal and hopefully they'll pass this on to you shortly. Regards

Posted 4 years ago

“Paid for my order 25/11/19 and still not received stock as of 09/01/2020! Emailed customer service contact info and still received no reply. Appalling service.”

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Posted 4 years ago

Hi Joanne Apologies - please do email us at help@lostrockstar.co.uk and we'll get back to you asap. Regards

Posted 4 years ago

“Brilliant coat and well worth the money will be back again to purchase more items”

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Posted 4 years ago

Hey Deborah - thanks for the feedback. The 4bidden jacket you purchased is stunning! Great choice!

Posted 4 years ago

“Despite response to my review yesterday I have still not received your email about my order from 27th Nov. Please respond as I suspect my parcel must now be lost and I need to obtain my present for my son Thank you.”

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Posted 4 years ago

Hi Diana I can see your parcel left us on 27/11/19 and service to Ireland is usually excellent. I will drop you an email now with the tracking number and you should be able to collect this from your local depot in Ireland. Regards

Posted 4 years ago

“I still haven’t received my order which was placed on 26/11. I have chased this twice now with no satisfactory explanation”

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Posted 4 years ago

Hey Tracey - unfortunately we did not have the stock to fulfil your order and it was subsequently refunded. Apologies for this. Occasionally there are discrepancies between our website and what we physically have on the shelf. We hope you will return soon.

Posted 4 years ago

Hi Tracey It looks like the item wasn't collected from the local Royal Mail depot and was returned to our warehouse. You've subsequently been refunded for the order. Regards

Posted 4 years ago

Lost Rockstar / Avora London is rated 4.1 based on 949 reviews