Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 949 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 949 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Payed for next day delivery item arrived 2 days later!! Emailed no response”

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Posted 2 years ago

Hello I do apologise for any delays with the couriers around peak christmas season. I do hope this doesnt deter you from ordering with us again. Regards

Posted 2 years ago

“Goods are genuine and what I ordered, but contacted the company for a next day delivery refund as took four days and heard nothing, so put me off ordering again”

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Posted 2 years ago

Hi Richard Sorry the delivery took longer than expected. We are in the run up to Xmas and some delays with the Royal Mail should be expected. We are shipping all orders the same day before 2.30pm. We hope to welcome you back soon. Regards

Posted 2 years ago

“No reply or help from the company after a lost delivery”

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Posted 2 years ago

Please see the below info regarding your tracking Delivered Your item was delivered on 15-07-2021. Tracking number: 2D048239900000003076E Service used: Royal Mail Parcels GPS Coordinates:51.7716031° N, -0.3161228° W Thank you.

Posted 2 years ago

“Jacket was damaged and no response through email. Email was left to let the company fix this and still no reply”

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Posted 3 years ago

“Got sent the wrong items”

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Posted 3 years ago

Hi Chloe Apologies - please follow the returns policy on our web page and we can correct this for you. Regards

Posted 3 years ago

“After 10 days i still dont have my order. I cant trace it because its oversees and im still curious where my order is right now”

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Posted 3 years ago

Hello We shipped your order on September 30th to the Netherlands by Royal Mail, Tracking number: RV736737560GB - you should have received an email with these details on. It's still currently in transit but if we can be any further help just email us on orders@avora-london.com. Thank you!

Posted 3 years ago

“Packaging needs to be better on baseball caps.. Mine arrived in a plastic bag.. Which the postman then posted through the letter box.. Crushing it.. So I was a bit disappointed”

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Posted 3 years ago

Hi Simon Really sorry about this. This is poor from the postman. Will take your comments on board regarding packaging. Regards

Posted 3 years ago

“Haven’t received my order yet.”

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Posted 4 years ago

Hello, I can now see that Royal Mail have delivered your order and the tracking number is: 2D04823990000000062D9 Regards

Posted 3 years ago

“I ordered 2 hats and one is completely bent out of shape, this was actually due to the post man shoving it through the letter box. But, I have emailed in order to start the process of getting a replacement and haven't gotten a reply”

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Posted 4 years ago

Hi We can but offer our most sincere apologies for our delivery carriers mistake. Our returns guide is online should you wish to start the process - all you'd need to do is follow the instructions. Regards

Posted 4 years ago

“I ordered a white Kings will dream t-shirt it even stated white on the invioce but it was a black t-shirt that was sent. Luckily for me a friend brought the black one from me saving me the cost of returning it. I reordered another white one but it ended up costing me two lots of postage. I won't shop with you again.”

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Posted 4 years ago

Apologies for the mix up. Sometimes this does happen as we have a large amount of stock. We do have a returns process you can follow for a mis-pick but glad you managed to sell it on. LR.

Posted 4 years ago

“Hat is too small but due to the returns policy regarding a sale item it can’t be returned. Doubtful I’d use again”

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Posted 4 years ago

Hello All our caps are one size fits all, they are adjustable at the back. It's correct we cannot accept hats back due to HYGIENE reasons. Sale items we do accept back and our full T&C's are presented at checkout. Regards LR.

Posted 4 years ago

“I ordered a jacket on 29/10 and it arrived 1/10 which was a decent delivery time however my parcel came as the wrong delivery.I immidietly emailed lost rockstar when possible however I wasn’t able to get the help I needed. The return policy states the delivery return cost will be reimbursed however this week I had to return the parcel at a cost of £11. Very disappointed”

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Posted 5 years ago

Hello I have just checked the mailbox and cannot see you have emailed through the proof of delivery slip. Once you've sent that in a credit will be processed. Thank you.

Posted 5 years ago

“Sorry have not received jeans yet dispatched august20th according to email”

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Posted 5 years ago

Hi Kevin - the tracking is showing as delivered on August 22nd. If you have an issue please email us help@lostrockstar.co.uk

Posted 5 years ago

“I ordered a top from lost rock star which came very quickly,however i have been waiting for 2 weeks for a hoodie they now claim.i never ordered and when i sent the confirmation for the order they have just been ignoring my emails.”

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Posted 5 years ago

“I sent my order on July 23 and only 7 days after that Lost Rockstar sends me a story of the order. After this I have written several times asking for the tracking number and there is no response, they have only done it to ask me for the order number, which I send in all emails ... very bad service !!!”

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Posted 5 years ago

“Got the wrong colour of item”

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Posted 5 years ago

Hi Holly - sorry about this. I assume you have followed our instructions on the returns policy page and returned the incorrect item. I have just checked and we've had no communication from you, but if you need any assistance, please drop us a message.

Posted 5 years ago

“Been a week and I’m still waiting for my order...”

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Posted 5 years ago

Hello... Your order from 16th July was delivered on 18th July 2018. Tracking no. 320482399000045AB94AD Your item was delivered on 18-07-2018.

Posted 5 years ago

“Was told order was dispatched, then order did not come and emailed to find delay only to be told 1 item wasent available in the size so order had not been dispatched. Was told i had been emailed to change item when i had not. Order was changed on wednesday for a new item and i have not recieved an email saying if order has been dispatched as order has not arrived yet. Has now been 11 days and my order has not arrived nor do i know if it has been dispatched.”

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Posted 5 years ago

Hi Craig Sorry for the confusion on your order. One item was out of stock and we emailed to advise this and offer a swap. We did not receive a reply. Your order has been dispatched. Regards LR

Posted 5 years ago

“Quick despatch and delivery however I ordered the scar tissue brand carrier t shirt in black with the white logo but received the black & gold curved hem t shirt. returning the item would take time and it was for a birthday present. Unlikely to use this site again.”

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Posted 6 years ago

Hello, first of all apologies for the incorrect item. Should you wish to return or discuss, please do get in touch - help@lostrockstar.co.uk

Posted 6 years ago

“Blunt reply when trying to return item and track order . Process of return is lengthy and deliberately made hard to do. Will not be returning to order anything new.”

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Posted 6 years ago

Hi Callum, sorry you feel the returns process is too complicated. We do have full instructions on how to return item/s to us on the website, along with a returns form to fill in. You can always drop us an email if you are struggling to follow the instructions or not 100% sure what to do. Regards, Lost Rockstar.

Posted 6 years ago

Lost Rockstar / Avora London is rated 4.1 based on 949 reviews