Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 949 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 949 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sent the wrong size joggers and told to return and I'd have my expenses paid which I'm still waiting for as well as the correct size joggers”

Helpful Report

Posted 6 years ago

Hi Apologies for you receiving the wrong sized item. Thank you for leaving feedback. We have not yet received your item/s back as yet so please allow some time for your request to be processed. Thank you

Posted 6 years ago

“I didn't receive a pair of jeans as they was damaged it says on receipt, still not receive refund 8 days later.”

Helpful Report

Posted 6 years ago

Hi Adam, Apologies for the damaged goods. On inspection packing your parcel the damage was noticed and they were not shipped out. We have tried to source a replacement but this was not possible and the style of jean refunded to your card. The bank usually process within 5 working days so it should show on your statement very soon. Regards and apologies LR

Posted 6 years ago

“I received damaged goods and have tried emailing to arrange a refund and have not had any reply....really poor customer service”

Helpful Report

Posted 6 years ago

Hello, we have replied to your email with instructions on how to handle a faulty item, please check your junk and spam folders. This is also available on our website on the "Returns" page of the website. Thank you.

Posted 6 years ago

“The item is as ordered and good quality. However, I paid for next day delivery and this was 3 days late. I have contacted customer service twice via email, for a refund of excess postage and still not heard anything back. The first email was sent on 29th November. This is not good enough I’m afraid.”

Helpful Report

Posted 6 years ago

Hi, Your order was placed over the Black Friday Weekend and was dispatched from our warehouse on Monday 27th after you placed your order (on Sunday 26th). DPD, understandably had a huge amount of parcels to deliver over this period and you received your item on the Wednesday (30th) - it appears they could not get to you the Tuesday and arranged the delivery for Wednesday 30th.

Posted 6 years ago

“I ordered my item on august the 8th or the 7th, I still haven't received my item, I emailed them on that Saturday the 12th and they hadn't replied to me still by Tuesday, I finally got response after having to send multiple spamming emails, I rang dpd as that's where I first got the text to say my item was to be delivered on the 10th, on that same day they text me back saying they hadn't received the item, so I rang on Tuesday the 14th dpd you said that they had a message from lost rockstar but hadn't received the item, in actual fact lost rockstar only dispatched my item yesterday even though they emailed on Wednesday saying it had been dispatched. Overall this was my first order and I am very disappointed”

Helpful Report

Posted 6 years ago

Hi Coucou, As we discussed via the email you sent in to us, you did not select DPD next day as your chosen delivery method, you chose our free standard Royal Mail service which has an estimated delivery time of 5 working days. We have provided you with your tracking number which you can use on the Royal Mail website to keep a track on your delivery. However if there's anything else we can help you with, simply reply to the ongoing email thread you have with Customer Support. Thanks LR.

Posted 6 years ago

“They came in the wrong size”

Helpful Report

Posted 6 years ago

Hi Craig I have just checked this order for you and you ordered a 30' Waist Regular Length Jean. The tag on these jeans shows "S" which is converted to a 30' Waist. We do have a size guide for this item on the product page. I have also checked our help email and we cant see any communication from you in relation to this order to clarify. But if you do have any questions just contact us. Thanks LR.

Posted 6 years ago

“Still waiting on second item of an order which was communicated as coming from a differing warehouse. Been 6 days now although to be fair the first item did arrive promptly. Am aware NI deliveries are 2 to 4 working days but it's in excess of that now. Maybe Monday”

Helpful Report

Posted 6 years ago

Hi, We can now see that you have received this item. As you are aware we sometimes need to ship items from our multiple warehouses and its unfortunate that the weekend got in the way and one arrived Friday, the other on the Monday. We're glad you liked your items and we're happy to see you've ordered again with us. Regards LR

Posted 6 years ago

“Recived the items quickly but I needed to return them as they didn't fit. Typed in lostrockstar returns and a link came up to there website saying Royal Mail returns delivery. I've bought two and apparently they are useless. I've misinterpreted what returns delivery means, as I thought it would be a returns package of pick up service to take my clothes back. All I've asked for is a refund and you would not believe how rude and unhelpful the customer service has been. They completely ignore the questions I've asked and ask me to go back to the returns policy on the website. In the end they were so blunt. This was my 8th email after getting no where Are you actually joking. Am I emailing the same person or different people each time? Please look at the previous emails and tell me what I have purchased. You've completely ignored the questions I've asked each time and this Is become frustrating. I've spent £8 on items 73706 and 73702 but what are they???? I have not received anything for them items I've paid for so I'd like a REFUND. I thought they were returns postage which is what it says on your website https://www.lostrockstar.co.uk/product/return-postage-standard/ Im obviously mistaken because you have no idea what your selling on your own website. If this would have been explained to me properly the first time I'd emailed then the returned clothes would have been on there way. I'll send the clothes back today and you'll receive them next week which should be within the 14 days return but if there not I'd appreciate a refund even if I'm a few days over considering the terrible customer service. In response I recived this The item you have purchased is not return postage. Why would you buy return postage from us? Nowhere in our returns policy does it say to do this. So I've made a mistake and bought something I should and they were responding to my emails quickly. I asked for a refund after this email and have heard nothing. The refund is £8 but it's the way they handled the situation I'm the customer. Never have I sent so many emails with replies such bad replays from a customer service team.”

Helpful Report

Posted 6 years ago

“Still haven't received my parcel!!!”

Helpful Report

Posted 6 years ago

“Charged me for delivery even though it's over £50”

Helpful Report

Posted 7 years ago

Hi Thanks for your review. When you checkout, you have the option to select FREE DELIVERY among the delivery options if your order is over £50. If you do not choose the free option, you will not benefit from FREE DELIVERY. You selected our standard service on your order, which is exactly how we sent your parcel. Regards LR.

Posted 7 years ago

Lost Rockstar / Avora London is rated 4.1 based on 949 reviews