Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 949 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 949 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would be 5 star, missing items in delivery and no reply from customer services been 11 days since delivery, shame really as good gear.. will report to PayPal if not resolved.”

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Posted 2 years ago

“Amazing material love the style. But missing one of my orders out the 4.”

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Posted 2 years ago

“Quick delivery and great products just a hassle to send back”

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Posted 3 years ago

Hi Laura Pleased your items arrived quickly. Our returns process is simple, you just need to send it back via the post office. Thank you

Posted 3 years ago

“Yes I've made a purchase in the 27th November and it's still not here yet it's a Christmas gift so if it's not here by end of week I want a refund is that ok”

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Posted 3 years ago

Hi I can see your item was delivered by Royal Mail (consignment: 2D048239900000001B82A) on 8-12-20. Regards

Posted 3 years ago

“The quality of the coat we received was good however I paid for next day delivery and only received goods 3 days later which was down to company dispatch rather than courier”

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Posted 5 years ago

Thank you for the feedback. Please note that our next day delivery cut off is 4pm. I can see you ordered this at 22.54pm. The order was processed the day after you ordered it and delivered the next day. Regards LR.

Posted 5 years ago

“The order had come fairly quick but as I had to return the product due to it not being the right size it’s been a week now and I my refund hasn’t been processed. I know other people who has brought a product of your website, returned it, and have got their money back all in less than a week. That would be the only fault.”

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Posted 5 years ago

Hello, Just to let you know, on occasions the banks processing time for the funds to show on your statement are 5-7 working days. Unfortunately we cannot speed this side of the refund process up, but rest assured your return has been processed. LR.

Posted 5 years ago

“I ordered a Jacket on the 25/10/2018, i ordered it before 4pm ( actually around 11am) for next day delivery as I was travelling the night of the 26/10/2018. The order was not delivered to mine until the morning of the 27/10/2018, I am happy with the item, but i emailed Lost Rockstar asking for a refund on the next day delivery fee which i think they have ignored..... order number:”

Helpful Report

Posted 5 years ago

Hello, We've emailed you regarding this order - please check your junk and spam. Unfortunately no one was able to take the delivery the "next" day so delivery was reattempted the following day. Regards LR.

Posted 5 years ago

“Hiya lost rockstar After purchasing my item and realised the zip on my jacket was faulty and sent it back recorded delivery I’m still waiting on my refund so I can purchase the same item (coat). I will leave my review once my matter is resolved. Thanks A Khan”

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Posted 5 years ago

Hello A replacement has already been sent to you. Regards LR.

Posted 5 years ago

“Very pleased with the order I placed and quality of the Items, just took so much long than expected and payed for 3-4 days delivery and didn’t receive till the 6th day.”

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Posted 5 years ago

Hey Kieran - sorry your delivery took longer than our estimated times. Hope this is just a one off with your local Royal Mail sorting office.

Posted 5 years ago

“Although i have recived the T-Shirt i ordered last week i am still waiting for the Baseball cap that hasnt arrived yet! Can someone help with this please.”

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Posted 5 years ago

Hey Grant, Glad you received your order - drop us an email help@lostrockstar.co.uk with your order number and we'll happily help out.

Posted 5 years ago

“Slow delivery and them part of the item needs returning which is a difficult process”

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Posted 6 years ago

Hi I note your order was placed over the bank holiday weekend. As we state on the website, we don't have orders collected on Bank Holidays by our carriers. If you are having problems with completing the returns form, please do get in touch. Regards LR

Posted 6 years ago

“Had to send an item back because it was to small.. No size or chest size specific for makes on website.. then had to pay the return cost and print out returns sheet another postage fee to send it back to me.. could have been avoided if chest sizes was put up with sizes on website.. not very happy with this to be honest”

Helpful Report

Posted 6 years ago

Hey Chris, first of all thank you for leaving your feedback. We're sorry you couldn't find the specific size chart for the item you ordered. We do have pre-sale customer help via Email or Facebook Messenger. We do also have a generic size guide available on the website should there be no specific details against the product. I have just checked your order and everything has been handled as per our T&C's. If there's anything else we can help with just drop an email to help@lostrockstar.co.uk. Rgds LR

Posted 6 years ago

“Despite a slight delay in the processing of the order the delivery was perfectly on time and the site was very easy to use. Product is exactly as described”

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Posted 6 years ago

Hey Emma - I just checked this for you and can see you placed the order on 19th December at around lunchtime and your order was processed that afternoon and dispatched in the evening. Our standard Shipping time to Northern Ireland is 2 days as quoted on the website and your item was delivered on the 21st. Hope that helps clarify. Any problems please do not hesitate to get in touch.

Posted 6 years ago

“nice product and price, delivery time reasonable.”

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Posted 6 years ago

Hi Robert - thanks for taking the time to leave us positive feedback and we look forward to welcoming you back shortly

Posted 6 years ago

“Parcel too 2 weeks to arrive!”

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Posted 6 years ago

Hi Andrew, Apologies in the delay in your order getting to you. We have been extremely busy over the festive period as you can imagine, this is most certainly an isolated case and we're sorry that Royal Mail did not delivery your order more quickly. Regards LR

Posted 6 years ago

“I’m not really that happy. Delivery is good , it’s just the fact of the item we bought was in the sale and did not realise we could not return it for a refund , my son does not really want anything else and so now we are stuck with your company holding our money and us who cannot find anything suitable to buy . We emailed but the response was very direct and felt less than friendly. tony.whiteside@yahoo.com”

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Posted 6 years ago

Hello, thanks for your feedback. We do state this in our T&C's, Returns page and the Returns form but we're sorry you didn't see this and was not as you expected. We have processed your return on the same day we received it and issued the necessary credit note to you by email, which has no expiry date. We are always stocking new clothing, trends and brands - keep an eye on the website for more releases and there will be plenty of styles your son will love! LR.

Posted 6 years ago

“Happy with purchase but delivery took longer than expected and there is no contact number to speak to anyone!”

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Posted 6 years ago

Hi Thanks for your feedback, we do have customer support via Live Chat and Email which you are welcome to message at any time. We also offer DPD Guaranteed Next Day Delivery if you order before 4pm as an option at checkout should you require your item/s more quickly. LR

Posted 6 years ago

“Had the product I wanted in stock”

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Posted 6 years ago

Hey Sam - thanks for taking the time to write a review. We try and keep as much stock as possible for popular items and we're glad you found what you we're looking for.

Posted 6 years ago

“Ordered t-shirt and paid for standard delivery. Took 8 working days to arrive. Parcel tracking info provided when requested from seller load of rubbish doesn't tell you where it is in the mailing system.”

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Posted 6 years ago

Hi Standard Delivery is Royal Mail's standard service and not tracked with a delivery "aim" of 5 days - this is not guaranteed and while we process orders as quickly as possible, we do state delivery times on our website. We do also offer DPD Courier should you require your order more quickly. DPD is fully tracked and offers a 1 hour delivery time window on your chosen delivery date. Regards LR

Posted 6 years ago

“Advertised free delivery. Didn't get it. Contacted them and said I should have selected free delivery at checkout....there wasn't an option. Told them this and said I'm sure they could do a refund. Never heard from them again. Poor show. Product was fine tho.”

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Posted 6 years ago

Hi It's correct we do offer free UK delivery when you spend £50+ but you must select this option from the checkout page. We cannot retrospectively modify orders after they have been placed. Thanks LR.

Posted 6 years ago

Lost Rockstar / Avora London is rated 4.1 based on 949 reviews