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Lost Rockstar / Avora London Reviews

4.1 Rating 949 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

Company Reviews

Product Reviews

4.1

Based on 949 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Lost Rockstar / Avora London 5 star review on 22nd June 2021

Lost Rockstar / Avora London 5 star review on 8th April 2021

Lost Rockstar / Avora London 5 star review on 20th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a pair of jeans with a hole. Notified LR and sent the jeans back for a refund, LR sent them back to me saying there's no hole. Emailed them again, sent the jeans back for the second time to LR, pointing out the hole, and asking for a refund. Guess what? LR send me a new pair of jeans (which I didn't want), not a refund. The returns are not free, so ended up spending £10 extra on a pair of jeans I didn't even want, to get them sent back to me twice. LR promised a refund for the shipping, never received, even after I chased them repeatedly. Appaling service, DO NOT BUY anything from them. Also, the number of 5* reviews is due to the fact they offer 20% off if you give them a 5* review. They don't deserve anything above 1*. They are also saying this has been resolved, which it has not, as they have not issued the promised refunds for the post, nor have they responded to my repeated emails asking them to do so. AVOID buying from them!! Lidija/Matt”

Posted 3 years ago

“Won't be buying from this company again. No returns allowed on headgear, no returns allowed on any sale items either. More reputable companies do not have returns policy as difficult as this. I was also charged for delivery despite the website making it very clear that all orders over £50 would have free delivery. I also sent a contact form to the company via its own website. I received an acknowledgment email so I know they received my message and 2 weeks later still haven't received a response. Basically can't be bothered to deal with companies as difficult as this so won't be wasting my energy in dealing with them again. Sunny”

Posted 3 years ago

Hi It's correct we cannot accept returns on headwear due to hygiene reasons, especially more so with COVID and the government guidelines relating to this. We have been running various offers throughout November and December, some include free delivery and others have not. Our offers are subject to change at any time. Regards

Posted 3 years ago

“Very disappointed, I have still not received my order that was dispatched on 25/11. O also haven't had any response from my two emails sent, asking where my order is. Poor service!”

Posted 3 years ago

Hello I can see you order was delivered on 8-12-2020 under royal mail tracking: 2D048239900000001A98E. Some delays are expected at this time of year with Royal Mail dealing with an increase in mail and also managing COVID regs. Regards

Posted 3 years ago

“Sorry but cant give a review as i have not yet received my goods i have emailed you twice but had no reply the item is still being advertised and you have taken my money”

Posted 3 years ago

Hi - thanks for the message. You may contact us via Facebook Messenger but in any regard, your item was dispatched via Royal Mail with the following details: Shipped with: Royal Mail Tracking number: 2D0482399000000018F76 The couriers are extremely busy over peak period and your patience is appreciated. Regards

Posted 3 years ago

“I am absolutely disgusted with the service I received. I paid £5 for next day delivery and I didn’t receive my order for a week! I emailed multiple times to find out where my order was with no response. I wouldn’t order from you again and I certainly would NOT recommend your services to anybody. Disgraceful.”

Posted 3 years ago

Hey Afzal - we've not been running next day delivery as an option at checkout during our black friday sale - you did select royal mail delivery which is currently at 4-10 working days. Regards

Posted 3 years ago

“I ordered an XL t shirt and received an XS t shirt, it even stated on the invoice and outer packaging that it should be an XL. I wrote to Lost Rockstar asking if they would cover the delivery charges for their error and I had no response. Will not shop again, very poor service.”

Posted 3 years ago

Hey Daz Sorry to hear about this. It looks like from what you've said there was an XS tshirt in XL packaging. Not to worry we can resolve this and apologies for this mix up. We will feed this back to the brand in question. Meanwhile our returns policy is on our website and this includes a section on what to do if you've received an incorrect item. Simply go through the steps and we can resolve for you. Regards

Posted 3 years ago

“Avora London Tshirts very cheap print, shrunk in first wash not impressed”

Posted 3 years ago

Hello We've reached out to your privately to check this for you. Please be advised that the garments must be washed at 30 degrees. Regards

Posted 3 years ago

“I'm order from ur web site nearly 2 weeks ago and im still not received my purchase im try contact with someone nad not answering so im not recommended this website”

Posted 3 years ago

Hi Tomasz I can now see your package has been delivered by Royal Mail on consignment number 2D048239900000000C4BA Regards

Posted 3 years ago

“On May 31st, 2020 I ordered a t-shirt and sweatpants. I accepted the expensive shipping to Germany. The package arrived on June 8th, 2020, unfortunately the jogging pants are much too tight. I wrote to the seller on 06/10/2020 (within the 14 day period) and explained to him that the jogging pants did not fit and I would like to send them back. Then I got this answer "Hello Returns are 14 days. You are over 14 days No we do not offer free returns. "In my opinion, this is absolutely unfriendly and the seller is violating his own alleged services! I will not order there again and advise everyone against this shop!”

Posted 3 years ago

Hello Pascal I think you have misunderstood the email to you. Our returns policy is 14 working days, as long as items are sent back to us, we have no problem to refund to you. We do not offer free returns and returns costs are at your own expense. Regards

Posted 3 years ago

“I purchased some shorts, but received jeans. Then didn’t receive a response to the only method of communication a week later.... still waiting.”

Posted 4 years ago

Hi Jeff Apologies for the mix up. Please do check our returns policy here: https://www.lostrockstar.co.uk/returns-policy/ Where you will find how to send an incorrectly picked item back to us. Regards

Posted 4 years ago

“Item never received - no response on the contact form”

Posted 4 years ago

“Awful Still haven't received goods”

Posted 4 years ago

“The “ SLIDES” I ordered are at least one, if not two sizes too small! Sad.....”

Posted 4 years ago

Hi Trevor We have a 14 day returns policy. Do feel free to view the RETURNS page of our website for instructions on how to return items that are not suitable. Regards

Posted 4 years ago

“Rude as anything whoever is dealing with customers on facebook needs to sort out there attitude like when i said you need to be more nice to customers if you want them returning the responce (give over lad for a £19 tshirt really?) made me laugh like talking to a cheeky teenager but other than that cant fault there delivery and price just shame about the idiot who i dealt with on facebook”

Posted 4 years ago

Thanks for the review. However its slightly inaccurate as you were very aggressive on your messages. Despite selecting a slower and cheaper delivery method you seemed to suggest it should be delivered quicker without selecting the necessary delivery service. Nevertheless, we're pleased you're happy with our delivery times and products. Regards

Posted 4 years ago

“If I could rate zero stars I would. It has been 13 days since I ordered with next day delivery and I still haven’t received my item. I emailed about it and I got no response so I had no option but to raise a dispute with PayPal in hope this problem gets resolved. I will not be ordering from you again and I will suggest that to others too.”

Posted 4 years ago

Hi Alex It's no problem, we can communicate via PayPal. We've provided the tracking information to PayPal and hopefully they'll pass this on to you shortly. Regards

Posted 4 years ago

“Paid for my order 25/11/19 and still not received stock as of 09/01/2020! Emailed customer service contact info and still received no reply. Appalling service.”

Posted 4 years ago

Hi Joanne Apologies - please do email us at help@lostrockstar.co.uk and we'll get back to you asap. Regards

Posted 4 years ago

“Despite response to my review yesterday I have still not received your email about my order from 27th Nov. Please respond as I suspect my parcel must now be lost and I need to obtain my present for my son Thank you.”

Posted 4 years ago

Hi Diana I can see your parcel left us on 27/11/19 and service to Ireland is usually excellent. I will drop you an email now with the tracking number and you should be able to collect this from your local depot in Ireland. Regards

Posted 4 years ago

“Email advertising free next day delivery, ordered and no option for free next day available at check out so paid paid the charge, it took over a week to arrive then it was the wrong item. Long winded process having to download and print your own returns note. Also means I’ve paid two way postage for nothing. There are better and more efficient sites available.”

Posted 4 years ago

Hi Derren During peak times we can't always offer next day delivery (and to note, its never free - only standard delivery is free) so for that reason we take it off to manage delivery time expectations. Apologies you received the wrong item but it looks like you've been able to rectify this and start the process sending it back and we will have this corrected for you. Regards

Posted 4 years ago

“I still haven’t received my order which was placed on 26/11. I have chased this twice now with no satisfactory explanation”

Posted 4 years ago

Hey Tracey - unfortunately we did not have the stock to fulfil your order and it was subsequently refunded. Apologies for this. Occasionally there are discrepancies between our website and what we physically have on the shelf. We hope you will return soon.

Posted 4 years ago

Hi Tracey It looks like the item wasn't collected from the local Royal Mail depot and was returned to our warehouse. You've subsequently been refunded for the order. Regards

Posted 4 years ago

“Horrendus. Still waiting for a package over 9 days now. Yes i know it was the week coming up to black friday. Your emailed reaponse is not very apoligetic. Your website states delivery next for products if you buy now (today). Dont see how u can approve that but not deliver something ordered over a week ago?”

Posted 4 years ago

Hey Paul Thanks for your order. I can't see any correspondence from you on our help mailbox however I have just checked this and can see you're in Ireland - first of all let me apologize for how long the order is taking to get to you. We are normally delivered to Ireland within 4 working days maximum, however right now its Black Friday week and we and Royal Mail have a slight back log in parcels. Please do accept our apologies and rest assured your parcel will be with you soon. Regards

Posted 4 years ago

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Lost Rockstar / Avora London is rated 4.1 based on 949 reviews