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Lost Rockstar / Avora London Reviews

4.1 Rating 949 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

Company Reviews

Product Reviews

4.1

Based on 949 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Lost Rockstar / Avora London 5 star review on 22nd June 2021

Lost Rockstar / Avora London 5 star review on 8th April 2021

Lost Rockstar / Avora London 5 star review on 20th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still waiting for my item I was told they were extremely busy and I should get a reply I've heard nothing and to make matters worse this is the first time I have ordered from you so until I receive my item I would say it's a very very poor service you have my money but I have no goods so that's my review Tony jones”

Posted 2 years ago

Hello Your item was delivered on 29-06-2021. Tracking number: 2D048239900000002F8A0 Service used: Royal Mail Parcels We've not had any communication with you on our email or facebook messenger but if you have any problems please do reach out :) Thanks

Posted 2 years ago

“People don't buy anything from them I did order 4 t-shirts, payed for them and they sent only one I did try contact them,but they never came back”

Posted 2 years ago

We are showing 4 items scanned when your parcel was packed Shipped with: Royal Mail Tracking number: 2D048239900000002C090 and delivered on 15-05-2021. If you have any issues please email us directly via the contact form on our website.

Posted 2 years ago

“Ordered 2 T-shirt’s,one turned up smelling of BO and the other was was tagged wrong so they sent wrong size. I emailed about a return and heard nothing then emailed complaints department and still heard nothing.this was 2.5 weeks ago and still heard nothing.very poor customer service and returns policy”

Posted 2 years ago

“The worst services every i experienced”

Posted 2 years ago

Hello Alomgir Sorry to hear you had a less than perfect experience, we'd like to know more about the issue you had and we've reached out to you on the email address you gave us at checkout. We hope to hear from you soon.

Posted 2 years ago

“Lost rockstar ltd did not meet my expectations l order a pair of jeans to finally receive them 5 weeks later after l had sent numerous emails requesting what has happened to my delivery and no replys back straight away ...l dont think this is good service and something they need to work on replying back to customers”

Posted 3 years ago

“Bad i have order and i paid and never come . I still waiting for my order is going to be 2weeks”

Posted 3 years ago

Hello, We've tried contacting you a couple of times regarding the order as there seems to be a mistake on the address you input at checkout as Royal Mail have returned this to us twice. Please kindly check and reply to the email or email info@lostrockstar.co.uk with the full and complete address. Thank you

Posted 3 years ago

I can now see your order has been delivered Shipped with: Royal Mail Tracking number: 2D048239900000002C2F2 To GPS coordinates: 51.4505516, -0.4034392 We would kindly ask you revise your review to reflect this and we do apologise for the delay which was beyond our control.

Posted 3 years ago

“2 x T-Shirts missing from my order. Sent countless emails which get blatantly ignored. 2 weeks later & haven’t had so much as a reply. Now £20 down with no obvious resolution. STAY WELL CLEAR OF THIS COMPANY.”

Posted 3 years ago

“I didn't received one item of my order till now.”

Posted 3 years ago

Hey man, sorry your order was delayed. We do sincerely apologise for this.

Posted 3 years ago

“Ordered 2 items and received only 1 item it was about 3-4 weeks ago. Sent already 6 e-mails and don't get any answer. Really bad service. Don't recommend at all.”

Posted 3 years ago

Hello Our system is showing that two items were sent in your package. If you have any issues please feel free to contact us. Regards

Posted 3 years ago

“Still not recieved delivery clearly went to the wrong place and no response from customer services absolute scam”

Posted 3 years ago

Hello Your order was delivered on 29-3-21 Tracking no. 2D0482399000000028494 Your item was delivered on 29-03-2021 Any questions just drop us a message. Thank you

Posted 3 years ago

“Der Service lässt mehr als zu wünschen übrig. Auf Rückfragen zur Bestellung kommen unqualifizierte Antworten. Nicht zu empfehlen”

Posted 3 years ago

Hi I can see your item is in transit - please ensure you pay any tax and duty due on import of the package to Germany to avoid delays. Tracking no. RV737402797GB Your item has been received at FRANKFURT/FLUGHAFEN, Germany. More information will be available as it travels through the network. Thank you

Posted 3 years ago

“Don't purchase an item off them, customer service don't reply to a problem raised 🤔”

Posted 3 years ago

Hi Mark I can see your order was delivered as per the details below: Tracking no. 2D0482399000000024F21 Your item was delivered on 08-02-2021. Thank you

Posted 3 years ago

“Still not received order after 15 days...dont know what to do anymore....”

Posted 3 years ago

Hello Your order was dispatched by Royal Mail with consignment number 2D04823990000000228AB - please do bear with them, there are delays at the Leeds depot which all our mail goes through and it will be delivered shortly. (See here: https://cutt.ly/6jRATUJ for the report on the Leeds depot) Regards

Posted 3 years ago

“I can't write a review if I didn't receive my order yet, (29/12/2020)”

Posted 3 years ago

“Leave a review ??? I have not even received my order yet !”

Posted 3 years ago

Hi Nicholas I can see your order was delivered on 29-12-2020. Apologies if there have been some delays with Royal Mail, these are somewhat out of our hands. Regards

Posted 3 years ago

“I placed an order on 5th January and am still waiting for it to arrive. I have sent 2 messages to the company and both have been ignored. I got an email a couple of days after the order saying ghere were delays with Royal Mail yet they are still offering this service on the site knowing full well people will be waiting longer than stated with no warning anywhere to be seen. It is terrible customer service and to have the audacity to request a 5* Review is actually insulting. If you are going to shop witb this company, do some research as to what postage issues there are as they wont tell you, they will just take your money and let you deal with the wait, then ignore your messages as they already have your money. Merry Christmas..... Pathetic”

Posted 3 years ago

Hi Naeem Apologies for the delays with Royal Mail, these are somewhat out of our control. I can see your order was delivered on 23-12-2020. We did take Royal Mail's Second Class service off our website for a period, while they cleared the backlog as we were made aware First Class would be prioritized. We do also offer DPD Service and had a note at checkout to say Royal Mail had delays, this was also covered in the national press. Regards

Posted 3 years ago

“I have only used this site for the first time. Spent alot on a coat for my son. When it arrived it was opened not package well. On top of that on the site it said I woukd get 10% off as it was my first order that did not happen as well.”

Posted 3 years ago

Hi I do apologise your parcel was slightly open on arrival. I will feed this back to royal mail for you. We occasionally offer 'first order' discount on full priced items but I can see this was already in the sale at the time your purchased it. Regards

Posted 3 years ago

“I’m still waiting for my parcel to be delivered after ordering almost 3 weeks ago!! I completely understand that things are hectic this time of year especially with everything that’s going on, but the customer service team are extremely rude and unprofessional. They think sending automated screen shots of a massive pile of parcels explaining that mine could be at the bottom of that pile is dealing with my enquiry asking where my parcel is? My advice would be to STAY AWAY.”

Posted 3 years ago

Hello We do apologise for the delay. As it's well covered in the media, Royal Mail do have significant delays and your parcel will be with you soon. Regards

Posted 3 years ago

“I have paid for a jacket 2 weeks ago and also for the delivery and it meant to come in 3-5 working days it’s still not here and if it doesn’t get here soon my son is not gonna have a Christmas present”

Posted 3 years ago

We do apologise for the delay. As its well covered in the national media, Royal Mail do have delays due to covid and the sheer volume of parcels around Xmas time. Please rest assured they will deliver as soon as possible.

Posted 3 years ago

“I have never ever experienced such atrocious customer service....... why, because they do not know the meaning of the words. Placed an order for Xmas 2020, on 4th December, after 2 weeks no parcel so decided I couldn't leave it any longer and orderd the same item from a REPUTABLE Company, and it arrived the VERY NEXT DAY, ALSO £20 CHEAPER. My Lost Rockstar parcel eventually arrived FAR TOO LATE...... In the meantime I sent several emails enquiring about my parcel, with absolutely ZERO RESPONSE. I am now in communication with Clearpay, who have been helpful, but my issue is still not resolved. I am now stuck with a duplicated item of £100 that I have no use for, and I am still having to pay for as it seems that Clearpay are also having correspondence problems with them. Useful Share”

Posted 3 years ago

Hi Sorry for the delay, Royal Mail do have a back log at the moment and the timescales you've provided are not of concern for this time of year. Your item left our warehouse 7th December and today is 15th on Second Class service. Regards

Posted 3 years ago

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Lost Rockstar / Avora London is rated 4.1 based on 949 reviews