“Bad bad bad. They offered me to pay $150, for exchange their products. All item is worth $235... they are scam. Don’t waste your time deal with these people...”
“Shocked...disgusted and absolutely flabbergasted. £400 worth of goods missing from an order and I am told from Fleur the "head" of customer service there's nothing they can do.”
“If I could leave NO stars for Mainline Menswear I would son received a xmas present from my elderly parents still in clear packaging the tracksuit bottoms had a hole in the ,after I jumped through several hoops in there quest to find out how this happened ( they were sent out faulty dont need to be sherlock Holmes to work that out) they have all but called me a liar today when they have refused an exchange or refund, will never shop with them again and DO NOT recommend them to anyone.”
“Calvin Klein t shirt arrived with a hole in it. When i applied for exchange they claimed fault was mine.........which it wasnt. Staff were not very sympathetic when i called. No refund or replacement.”
“Poor customer care,poor quality clothing at designer prices.When returning items they deduct a fee from refund.Dont shop with this company.
Also,I had to keep calling them as through email they denied receiving my return!!!Save your money and shop elsewhere.”
“One of the worst online clothing stores who steal money from you. They never give full refunds they take any discount back and take £4 shipping off any return. I returned an item which cost £45 they refunded me £30!! They should be closed down! Do not trust these! Scott’s menswear is so much better sell same clothes and dont get robbed! I swear I don’t know how they get away with it. Also if you use a discount code even if the item says free delivery they will charge you nearly £6 for next day delivery and you WONT receive it the next day. They are absolute scum, frauds do not use you WILL get scammed!!!!!!”
“I ordered an item based on a Google ad. The item had double gold piping. They sent me a shirt with white and gold piping. Now they insist that this is what I ordered and now I'm forced to pay return shipping. They also stated that they do not carry the double gold piping, yet they advertise it on the internet. A clear case of bait and switch. Don't take a chance, go elsewhere for your Fred Perry gear.”
“Ordered several times from this company and every time the service has been excellent. Quick delivery, product quality as expected and if I’ve had to return an item, the refund has been promptly processed. Wouldn’t hesitate to recommend”
“Been ordering Versace sweatshirts for years and this is the first time I had an issue from Mainline Menswear ...Stitching was sloppy on my Versace sweatshirts... please see picture below.... immediately returned for a full refund.... but the lady tried to tell me that this is the way that the stitching was on this item...evidently she does not know what she's talking about because I am a years-long customer ordering Versace sweatshirts from them... however I did not have a problem getting a refund”
“Ordered a Lacoste jumper as a present for my dad which didn’t fit so returned the item wanting a new one. They returned the same item with marks all over their collar Which weren’t there Before and refused to refund The item due to this. The customer service was absolutely horrendous too. AVOID AT ALL COSTS”
“Ordered 3 sale items from mainline. The following morning they emailed me to say that one of the items (a boss polo) was actually out of stock and I should contact them to arrange an alternative or refund. I go online and see the top I ordered for sale on the website only now now at the full price. I speak to customer service who essentially tell me if I want the top I'll have to pay the price difference. After repeated phone calls and text messages they refuse to budge. All I want is the top I have paid for!!! Mainline have come up with some complete bs that it's now new season stock but the 3 pictures of the polo are exactly the same and the title of the item is exactly the same. Other than to repeat the same line of "it's new season stock" no one at Mainline can tell me the difference (because there isn't one). AVOID THIS COMPANY THEY ARE UNTRUSTWORTHY CROOKS!”
“Ordered 3 sale items from mainline. The following morning they emailed me to say that one of the items (a boss polo) was actually out of stock and I should contact them to arrange an alternative or refund. I go online and see the top I ordered for sale on the website only now now at the full price. I speak to customer service who essentially tell me if I want the top I'll have to pay the price difference. After repeated phone calls and text messages they refuse to budge. All I want is the top I have paid for!!! Mainline have come up with some complete bs that it's now new season stock but the 3 pictures of the polo are exactly the same and the title of the item is exactly the same. Other than to repeat the same line of "it's new season stock" no one at Mainline can tell me the difference (because there isn't one). AVOID THIS COMPANY THEY ARE UNTRUSTWORTHY CROOKS!”
“Simply do not purchase from them. I've had two bad experiences. Product did not match the actual image and they make you pay tons of money for returns. Avoid at all costs.”
“Ordered a Nike tracksuit for my son, was updated at every stage and delivered two working days after purchase. Cannot understand the negative feedback on trustpilot by some, excellent service from start to finish thanks!”
