Mainline Menswear Reviews

Name: Mainline Menswear
Rating: 2.09

2.1 Rating 141 Reviews

28 %

of reviewers recommend Mainline Menswear

Company Reviews

Questions

Metrics

2.1

Based on 141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mainline Menswear 1 star review on 1st November 2024

Mainline Menswear 1 star review on 31st March 2022

Marie T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“False Advertsing - Rude Staff - Low Standards False Next Day Delivery Adverts - Low Standards - Rude Staff - Stay Away I placed an order with them today morning (Order Number: 3770480). Didn't receive an email to confirm that they have received my order. My order was worth over £200 and came up as free Next Day delivery. I still haven't received my confirmation email. I rang them to check and they have advised me that the Disclaimer on their website states that they are very busy and require 2-3 days to dispatch the orders. So the next day delivery they advertise is a joke. The woman I spoke to over the phone was very rude, defensive and overall ill-mannered. It used to be a decent business but not any more. They are over-advertising, not able to cope with the orders they are receiving. I would strongly advise everyone to stay away from them or you might end up being on phone to them many times and not receive anything after all. If the owner of the business is reading this: Pull up your socks mate. You are letting your customers down. Why accept so many orders if you can't handle them. Train your staff and explain that it's customers who buy items, pay and that's how they get paid. That way they might speak to the customers in a better tone.”

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Posted 6 years ago

“Sold me faulty shirt not to be trusted”

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Posted 6 years ago

“Joke shop stay well clear of them there is a lot more online retailers that are better and have more class payed £80 for a hugo boss jumper first item av ad from hugo boss and the last poor quality very thin and flimsy jumper mainline menswear have the cheek to stick £4 postage on when most retailers it's free postage over £40 also had to pay £4 to send back this is how they make more money of postage mainline menswear stay clear of them”

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Posted 6 years ago

“Happy with the items purchased although delivery service was very poor. Just left outside so everyone walking past could easily see, lucky not to be taken.”

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Posted 6 years ago

“Amazing range to choose from, some good prices and next day/Saturday delivery is so handy!”

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Posted 7 years ago

“Great online shopping and always great quality.”

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Posted 7 years ago

“So after drafting up my letter to trading standards today I am hoping that finally after reading through 100's of reviews on the same issue I have had that something will be done, Also feel that watchdog would be extremely interested in the way that you advertise your goods! So I paid £90 for your Armarni Lounge tracksuit the one in the picture which looks like a tracksuit the one on your advert with the trainers in it? And was stunned when a pair of very thin Armarni pajamas arrived.. on the label was marked Armarni Pajamas. Is there a reason why the label states what the item actually is but your advert does not? I can see clearly 100's of customer making review on the same problem but have you changed the listing? No is the answer. When contacting your returns department today I was told I would be charged £3.99 to return even after you have waited my time by trying to con me out of my own money and it wasn't until i spoke to your supervisor who advised well actually were getting alot of complaint about this item so we can return for free. if this was my company ands I was receiving bad press bad reviews and a very bad reputation for ripping off customers I would amend the listings immediately but of course you wont because this is the way you want to do business. #conartists #watchdog #tradingstandards”

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Posted 7 years ago

“Hopefully my parcel will arrive tomorrow but have serious concerns with delivery company mainline are using probably be the last time i use Mainline sorry Mainline but allot of people have had serious problems i only shop online with companies who use Royal mail or DPD they give a one hour window for delivery and i now have to look forward to a day sitting in waiting...i should have checked before ordering...”

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Posted 7 years ago

“Quick, easy, good prices”

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Posted 7 years ago

“Quick service and very happy with the product I received. Good quality at a good price”

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Posted 7 years ago

“Good stuff good price”

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Posted 7 years ago

“Very badly trained staff, don't deal with the problems they have created, very poor customer services. Unreliable delivery, and do not care or do anything about it. Blames everyone else for there mistakes including the customer, seriously avoid, same products are available elsewhere, from a lot better outlets, how care about there customers”

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Posted 7 years ago

“Brilliant designer clothing always happy to shop with them”

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Posted 7 years ago

“quality brands at a very good price, frequent sales and offers.. delivery of the items was very quick, i returned one item for exchange it was replaced within 48hrs. i would highly recommend shopping with this online store”

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Posted 7 years ago

“Charge £150 pound deleivery tax on goods work £270 Complete shambles of a company Avoid”

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Posted 7 years ago

“Fast delivery quality brands at very low cost”

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Posted 7 years ago

“I ordered 2 things from Mainline menswear. Unfortunately the jacket I ordered did not fit properly and I wasn't 100% on the jacket in person. I returned it & was fully refunded inside of a week. My T shirts all fit perfectly and were delivered quickly. Also bonus as the t shirts were a bargain :D”

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Posted 7 years ago

“Fantastic quality clothing where you definitely get what you're paying for. Saying That, I bought in a sale and have not picked up designer clothing that cheaply before. The packaging was great and my new coat is priceless. Thank you and I will shop their again .”

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Posted 7 years ago

“Website very easily accessible and comfortable to use. Description of product very clear and understandable. True as stated on the website. Prompt and fast delivery.”

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Posted 7 years ago

“Great fast service”

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Posted 7 years ago

Mainline Menswear is rated 2.1 based on 141 reviews