Mainline Menswear Reviews

Name: Mainline Menswear
Rating: 2.11

2.1 Rating 146 Reviews

28 %

of reviewers recommend Mainline Menswear

Company Reviews

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Metrics

2.1

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mainline Menswear 1 star review on 1st November 2024

Mainline Menswear 1 star review on 31st March 2022

Marie T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't order from mainline menswear I literally ordered a jumper a large and they sent me out a Medium saying they couldn't refund me and apparently it's French sizing when it clearly says US M that is not the genuine Lacoste sizing for a large jumper and they tried to say it was correct and tried to have me on”

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Posted 1 week ago

“total lack of understanding regarding a late return because I was hospitalised”

Helpful Report

Posted 1 month ago

“Very poor customer service, would not honour an exchange of Christmas present due to a sizing issue with clothing. Please be aware if purchasing from this company.”

Helpful Report

Posted 2 months ago

“They used to be good many years ago but they have gone downhill so much. Their photographs don't represent the true image of what the product looks like and they are now banning and closing peoples accounts if you return items. This is disgusting. They must have so many returns it's costing them a fortune. And their clothes are so over priced. I think to shut peoples accounts because you return items is shameful. They have a lot of improvements they could make.”

Helpful Report

Posted 2 months ago

“Don't you dare miss the 14 day deadline... no cash given back. I went to the post office twice to return - both on Saturday afternoon to be told they were closed. So I had to take some time off to return and it landed a couple of days after too them. Requested some leniency due to this and Eillie in support wouldn't even entertain it. I won't be doing business with a business who have a shorter return time window than other retailers and have no good will. Also the jeans I ordered - 4 pairs - same brand and style (Boss) where massively different - a whole size up on two of them...”

Helpful Report

Posted 4 months ago

“Poor customer services with excessive policies - My parcel went a miss and they told me to wait 6 days which i did. they then said I have to wait a further 30 days now! Great clothes, but poor policies which benefit Mainline and not the customer.”

Helpful Report

Posted 4 months ago

“350£ for 3 designer tshirts. Absolutely not true to size. simply massive. im sick of returning items and getting charged 3.99!!! avoid!!”

Helpful Report

Posted 9 months ago

“Didn’t deliver item, refusing refund. In midst reporting to trading standards and my bank.”

Helpful Report

Posted 1 year ago

“Item wasn’t delivered to be safely, went missing, this company kept saying just because the GPS showed the delivery in the area that makes it fine, they do not follow consumer law, and pass you off and say get a 3rd party to deal with it?? No replacement or refund AVOID SCAM”

Helpful Report

Posted 1 year ago

“Sent wrong items out, different product to what was advertised so fault lies completely with them as false advertising, they refused to replace as I had to open the packet to take a photo proof that they sent the wrong item, we threatened legal action and they finally backed down after several days and countless emails back and forth. They still charged postage but we’ve wasted far too much time getting the refund so just let that go. Awful company and useless customer service, will never be buying from here again.”

Helpful Report

Posted 1 year ago

“Purchased 3 Hugo Boss T-shirts. Upon arrival, these are for wearing in bed! Basically other honest stores list them as "HUGO Men's 3 pack of Pyjama T-Shirts" I Returned them costing me £10. Avoid!!!”

Helpful Report

Posted 1 year ago

“Awful service and should be avoided. Paid extra for next day delivery. I live in a block of flats. Driver was let in main door but refused to come to my door to deliver and left with the package. Called customer services who couldn't care less and offered no help other than the email for the complaints department. I emailed them but their policy is obviously to pass the blame and not interested in the customer once they have your money. I asked for a refund of the extra for next day delivery which was a mere £3 but they preferred to lose a customer. Unbelievable bad service. Date of experience: June 06, 2024”

Helpful Report

Posted 1 year ago

“Customer service is awful. No one wants to help and the attitude of some employees is awful. Will never use this site again”

Helpful Report

Posted 2 years ago

“STAY AWAY at any costs! You will receive a faulty item! Then you need to deal with them for its return! Unacceptable service from Mainline, especially for an overseas buyer like me!”

Helpful Report

Posted 2 years ago

“NEVER BUY FROM THESE, Goods not delivered and fraudulently signed for, then told nothing we can do, reported to trading standards”

Helpful Report

Posted 2 years ago

“Bought a branded leather bracelet, has different details to all official photographs and believe it’s fake. Branding on packaging is off centre and different colour. Doesn’t even fit properly in packaging, is squashed in.”

Helpful Report

Posted 2 years ago

“Spent nearly $500 on an order were every item was either faulty or just a complete fake. 2 of the items were the wrong size which they lied their way out of (sent Medium I ordered Large). Staff know what they're selling and what they're doing so good luck getting a return or refund. SCAM SCAM SCAM!”

Helpful Report

Posted 2 years ago

“Don’t import anything from these scammers. They threatened to return my item because I didn’t pay import duties immediately. Dhl gives 30 days and this company was harassing me constantly”

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Posted 2 years ago

“I made a purchase from this company and received an unexpected text message with a 10% discount code. The message asked me to reply to 60064 to opt out, so I sent two texts - one saying STOP and the other with MMSTOP as instructed. To my surprise, I was billed for both of these texts in the following month. It seems like they were attempting to extort money from me by falsely claiming the need to stop the messages. Such fraudulent activity demonstrates the company's dishonesty and mistreatment of its customers.”

Helpful Report

Posted 2 years ago

“Totally unprofessional staff specially on phone customer service , I ordered a large shirt and it was really big , I called on 16/08/23 to them and asked for medium size , a lady of mainline said we have one medium available you just returned large and we will post you medium size , very next day 17/08/23 another lady she said we don’t have in stock , If you don’t have in stock just simply say no , so disappointed with their service . 0 out 10”

Helpful Report

Posted 2 years ago

Mainline Menswear is rated 2.1 based on 146 reviews