“My parcel was damaged in transit and sent back to MandM which were Christmas presents and I can’t get a refund until they have received the item back even after them telling me it’s on there way back to them, I said i didn’t want a refund just my items resent and they’ve said they can’t do it how does it make sense not my fault my stuff was damaged never again”
“My parcel was damaged in transit and sent back to MandM which were Christmas presents and I can’t get a refund until they have received the item back even after them telling me it’s on there way back to them, I said i didn’t want a refund just my items resent and they’ve said they can’t do it how does it make sense not my fault my stuff was damaged never again”
“I had subscribed to their annual express delivery as I was hoping to save money on delivery over the year but when I placed an order, I didn't get my delivery. When I contacted M and M, I waas told that my order had been lost and they refunded the money and nothing else. They then told me that if I still wanted my order I would have to place the order again. Luckily the item was still in stock in the size that I needed so I place the order again and notified customer services of my new order number in the hope that a bit more care would be taken with this order...especially since I had paid for the express delivery (and it was far from express at this point).
You wouldn't believe me but come delivery day, there's still no delivery! Checked tracking with Evri and it stated that they have yet to receive anything from M and M! Was this a joke?! Unfortunately not. I contacted them and felt fobbed off with a lie. This time, there was a problem with my delivery note apparently. So they refunded me. Again!
So after almost a week and a half, I'm left without my order on what was supposed to be an express delivery. No thanks! I'm taking my custom elsewhere...”
“Evri have said they have delivered my item contacted them they say to contact MandM can't get to speak to anyone I'm nearly £40 out of pocket and cannot afford to loose money I need some help to resolve this situation”
“Said it was delivered to my address
The parcel was not delivered the company did nothing to help I lost my money and no parcel or refund given
Awlful customer service , rude and not helpful
I would not buy from this company”
“I bought a pair of trainers and I decided to return it back as the trainers looks far different from the one the advertise it on the website, and I got a return label and I sent it back, at the end I contacted them about my refund and they said the address you sent it to this is not our address so I lost my trainers in between I paid £45 it's all gone, I recommend every body don't buy anything from this company because they items all fake and very different from the picture which they have on the website.”
“FAQ's and help useless. I've spent an hour trying to get across my problem with, I suspect, a robot.
Mandmdirect charge a lot for returns and make it impossible for people confined to home.
How hard is it to include a return form with your purchase and arrange payment to activate if needed.”
“Avoid at all cost, I am over £100 out of pocket over Christmas because they've damaged a parcel in transit, they won't refund whilst they wait for the package to be returned by courier, I never even recievd it to check damage, evri sent it straight back. No presents and no refund over Christmas, what a way to run a business, we used them for years as a big family and will never use again, I will continue to leave negative feedback everywhere untill my money is returned”
“I ordered some tracksuits from their website and I haven't got my order till today. It has been 15 days now. The shipping company said it was sent back to company. MAndM is denying this and have been telling me to wait since 15 days. They have kept my money and order. I have all evidence and their customer support is very much rude, disappointing and mentally harassing. Dont order from this website ever. MandM - I am now in process of raising this with a solicitor.”
“I bought XS tracksuit for my partner and the bottoms were way too big! The top was perfect but the bottoms were definitely large! Trying to return them I was being asked to pay over €10 more when the fault wasn’t mine was very annoying! Ended up giving them to a charity shop as it didn’t seem worth it to pay all that money to get the size I asked for! Wouldn’t chance buying anything again! Pity as I would have been a great customer!”
“Price and delivery great....but just don't ever attempt to send anything back.....live is short and I cannot explain the hassle, stress and inconvenience of attempting to send anything back”
“Ordered a bag and was just dumped on the path outside my property in the rain for over 7 hours and the company has been no help and now have the hassle of trying to get it returned to them using the same rubbish courier as that is the only option so pays for the courier to treat parcels with no respect as then they get payed twice for returning it as well
All the company can suggest is to offer me free delivery on my next order when obviously there will not be another order after the hassle they have caused me so wouldn't buy from them again or recommend them to anyone”
“Will not refund my return, it has been over a week and they are giving excuses that it has been worn, when I have not tried any of the clothing on. They were all too small without even having to try any of them. They say it was in the T&Cs, but when creating my account and placing an order, I did not agree to any T&Cs, so my consumer rights should still be considered.”
“Terrible experience. Returned 2 items. Poor customer service. Still waiting for refund.
Do not use this company.
I've had review taken down from site. I feel they are manipulating review sites, to maximise positive reviews.”
