“I'm not happy with service usually I get good service but this time not your friends evri send my parcel to wrong address I got proof instead you guys sending to flat 2 Mill house you send to flat 2 barn house and my door colour white not purple and I went to there no one opening the door”
“This is an awful company to purchase from. DO NOT EVER SHOP HERE. Received boots that were way too small and “customer service” refused to accept whilst trying to provide “best customer service possible”. Avoid shopping here like the plague.”
“Rubbish customer service do not shop with this company returns do not get refunded if the parcel does not arrive back even with parcel labelled and sent correctly it’s my fault not the Parcel shop I dropped it off to.”
“Awful company hide what you can and can't return in the product description and not in the return and delivery section and no phone number on website to speak to customer service and eventually when you do get through they treat you as if you're not important to them.
Definitely won't shop again there.”
“I returned few items via Hermes drop off. Instead of using 2 parcels I ended up using 1 parcel to return, by mistake, as I assumed right thing to do being it all part of single order, and that's how it was delivered too.
I returned items in April, but I chased them on August as I still didn't receive any refund.
I can relate with other customers who are saying 'NO CUSTOMER CARE...NO RESPECT FOR CUSTOMERS'.
After chasing for 10 days, they refunded money just for 1 item returned, and rejected to refund for other 11 items. I don't trust that they have refunded any money for any items I've returned in the past.
It was so frustrating experience dealing with their customer service, which don't care about customer at all. Refund money never received for rest of items, and never buying again from them. Poor customer service, better to stay away.”
“worst company ive dealt with no idea where there deliveries are so slow to help seem to have no idea what express delivery is , told to wait i waited nothing nada ziltch , should of have goods yesterday but had to wait contacted them today customer service replied with we will contact you within 24hrs so while im waiting i have time to leave reviews in the hope no one else falls for the express delivery lie they cant do it look around at reviews”
“Terrible.. Do not BUY ANYTHING
Terrible, terrible customer service DO NOT BUY ANYTHING FROM THIS COMPANY and telling me lies. I bought some boots from MandM company from evening and then in the morning I started finding the company number and unfortunately I can't rich them at all. I emailed them and unfortunately the company wrote email and claim that they sent boots already to me. When... and how quickly....?( There is no time ) Only you can buy items but never ever let people to cancel it...! I hate it.. I wont buy anyhing again. I deleted it all details of this campaign.”
“My order number: 22044143
Terrible.. Do not BUY ANYTHING
Terrible, terrible customer service DO NOT BUY ANYTHING FROM THIS COMPANY and telling me lies. I bought some boots from MandM company from evening and then in the morning I started finding the company number and unfortunately I can't rich them at all. I emailed them and unfortunately the company wrote email and claim that they sent boots already to me. When... and how quickly....?( There is no time ) Only you can buy items but never ever let people to cancel it...! I hate it.. I wont buy anyhing again. I deleted it all details of this campaign.”
“Bought Onfire Mens Straight Fit Jeans Rinse Wash. Not sure what these were coated in but they stank to high heaven! Washed three times in washing machine with white vinegar and bicarb of soda and even my machine smelled afterwards! Paid for returns label but was not included in package. Not fit for use, so taken up the tip without even wearing! This is not the first time I have had problems with MandM - wrongly labelled apparel, t-shirts that don't last 1 wash, boots that are two sizes bigger than stated and attitude from customer services. Never mind the cheap prices you will ultimately be disappointed by this rip-off tuppence company!! Shockingly poor!!”
“NO CUSTOMER CARE...NO RESPECT FOR CUSTOMERS
Mr. Evans CEO and Mr. Morris OPS DIR.,
I am genuinely staggered by the TOTAL lack of response, indifference, rudeness of both senior management and 'Customer Services' to all the notes below going back FIVE WEEKS.
You are the leadership team are you not representing the brand?
Over the coming weeks you will notice the reviews will reflect this appalling lack of customer care
.....
Original text = SENT TO
As I have failed to get a response from your customer services team to my last three emails – the first was sent 4 weeks ago - and as your customer services telephone lines are shut, I now see no other way than contacting you directly as the CEO of the company. To say I’m disappointed in the lack of communication is an understatement, and whilst I appreciate the pandemic has meant delays in responses, a four week delay is unacceptable.
I have now had an unusable pair of walking shoes for over a month, and as I purchased these from you, I expect you to take the lack of quality up with Berghaus. In the meantime, I am asking for either a refund or a replacement pair.
I trust you will be able to move matters along – the string of emails below explain the problem.
UPDATE 20 MAY 2021: now six weeks and still no response.”
“Bad quality items, bad material, not true to size and then surprise you go to return them and costs more then the item purchased, €10.50, so you have no choice but to be stuck with items. To make matters worse you are only able to return if you generate a return slip on the site which is ridiculously expensive.
Done buying from here.”
“DO NOT USE THEIR SERVICE OR ORDER ONLINE! the hoodie I ordered didn't fit and I sent it 20 days ago and STILL didn't receive the refund! On my complaint they replied that I need to wait for 14 working days before they investigate that...which is out of mind, completely unacceptable! TERRIBLE customer service and the way they do the business!”
“I purchased a pair of boots from this website for my wife, which were faulty. In this respect, I couldn't fault the customer services as they provided a free returns label as the boots were faulty. We sent them back the next day. Upon checking the bank statements and accounts, I found that the refund had been processed, so we got rid of the tracking, thinking that would be that. The problem started 6 WEEKS LATER
I received an email from the company stating that they had not received the returns and to get in touch. We explained we no longer had the tracking number, and explained why, to which their response was basically, they needed the tracking number or they would be requiring payment for the boots.
We further explained why we didn't have the tracking, as it had been cleared on my account and the money had been refunded. The reply: The refund was done in good faith (which is done by NO OTHER company!) and that either of the 2 options were to be completed. I explained that the issue was with Hermes and that, as it was a free return, their website stipulates that it is for the company to investigate with Hermes and we would not be paying for a product we were not in receipt of.
The final reply to that: Either pay, provide tracking (what is it they are not getting here?!?!) or they will block my account.
Now, 4 different members of staff have been involved with this email thread. None of which displaying any kind of positive customer service.
Each of the 4 members of staff, had they looked in to this properly, would have been able to find the tracking using just my account number and the returns portal. Which is what I did for them. And provided them with the information found. Instead, they chose to harass and threaten me, all because it was easier for said member of staff. Absolutely disgusting and appalling service provided”
“Ordered a pair of New Balance 680v. What was delivered was a French Connection Polo shirt. I contacted MandM and they asked I return the item. They provided me with a Hermes discount code so I didn't incur expense. I found the code had already been used, so I wrote to them, telling them to supply me with my order as contracted or I'd buy a pair from elsewhere and charge them the difference and any costs incured. They refunded me fully and the cost of postage, but told me that the trainers were now out of stock. They offered 3 month free delivery as recompense and asked that I return the polo shirt with a label they'll send. Why would I buy another item from them with this level of service. So what's the point of offering 3 month free delivery. As for the polo shirt, it'll be returned when it's safe to do so....”
“I ordered a pair of boys sketchers back early November,I received a pair of fur lined moccasins by mistake,I was told to return the moccasins and they will refund me my postage cost and also dispatch the boys runners as ordered,the following day I received an email saying runners was dispatched I also returned the moccasins,several days later no sign of the boys runners so I email to be told they were never dispatched and that I was refunded the cost of the runners,bank details showed I was never refunded for either runners or postage,to cut along story short I did receive the runners but have still have not received the cost of postage for returning the item that was sent in error and this issue is going on well over a month,I will be very reluctant to order from this sight again,I feel there is no respect shown to customers and that it is easy to just brush us off with random answers”
“They delivered someone else’s order to me, cannot collect it, won’t send a returns label and have blocked my account! Very unhelpful trying to sort it out. Goods delivered are for a 14 year old child, definitely of no use to me.”
