“Cardiff Canton Branch: From booking to collection, straight forward, Free checks done, carried out request while waiting, hard working polite staff. Manager Stewart extremely helpful with any queries and hands on, Can't fault.
Thank you. Steve.”
“Absolutely horrid service. The staff members are extremely rude and lazy and the manager could not even be bothered to show up for work. The staff could not even carry out a simple tyre replacement as they were not trained to carry out the paper work. Had to pay extra because the employees were not properly trained on the guarantee procedure. Reported the issue to customer services but the issue still isn't rectified. Definitely do not recommend going here.”
“Leicester branch fitted me 4 tyres costing 234 pounds.
Damaged all 4 alloy wheels, did not use seat cover leaving grime on steering wheel , seat, gear stick, handbrake and key.
Seriously over tightened wheel nuts using air gin and not torque wrench.
Gareth clayton who fitted my tyres did not give two fucks about my car and either needs to find a new line of work or adjust his attitude towards customers
People like this only run down a company.”
“Wanted to thank all the team at National tyres and Autocare in Reading .
Have regularly had tracking done to my BMWE31 but was not told in London that the control bushes required changing .
This was picked up by the Reading team who did manage to replace them after a struggling a bit due to the old arms having seized .
A special thanks to Barry who dealt with this and did the tracking .
Car drives beautifully .
Highly recommend to anyone with not only tyre issues but braking issues .
Mr Khoury”
“Pushy, pressured, argumentative. Tried to sell me four tyres when I needed one. The technique is so well worn you can see them running through it. When I say 'no' to junior guy he says I'll have to talk to the manager (why?). 'Manager' (joke) wants me to go to the shop floor so he can show me that the tread on my tyres is well above the required limit. When I disagree and cite government guidelines, he points at a chart to show that they recommend replacing them. Finally gives up saying he won't argue with me. Too late, you already did. Why oh why can't mechanics be honest? Never again. Felt quite sick afterwards.”
“Reception Staff member was abrupt and unwelcoming, especially at check in. If I hadn't paid upfront via Tyre Shopper I would have walked out! A welcoming smile costs nothing, but it cost them a £5 tip!!
This is the second unwelcoming experience during the course of a year that I have had at the Bexleyheath Branch, if they are that unhappy in their job they should leave.”
“Had my tyres done 4/5 months ago and wheel alignment in the Croydon/Purleyway branch when I went for an mot I found out the front two tyres where way below the legal limit! On the inner side!!!! i couldn’t understand how Bridgestone premium quality could worn out so quickly went to a different National branch the guy there said the alignment is really bad and that the branch where I done it hadn’t done a good job.complained to head office about the poor workmanship they logged in a complaint five minutes later received an email they do not except any Responsibility, they might have competitive prices but they are rubbish at what they do.
NEVER USE THEM AGAIN”
“Poor service, rude and overly pushy. Tried to push me into replacing 2 perfectly good tyres with lots of life left in them.
I'd just had mot done and replaced a track rod end. Was only there for a wheel alignment.
Complained to head office and they said they were sorry.
Rubbish experience. Avoid.”
“My 2006 Agila was making an awful noise from the exhaust. Took it to my nearest National Tyres. They jacked it up, looked at the exhaust and said the bolts holding the exhaust to the engine were corroded. The mechanic said I needed a complete new exhaust? There was nothing wrong with the exhaust it was the bolts. They said It had to be a complete exhaust. The mechanic then phoned round to find the exhaust but could only find the back part but then found the front part from another place but delivery would take 48 hours. If it came in two parts why did i need the whole exhaust? He then said it would cost £248 (after 20% off) I asked him if he could do a temporary repair till the parts came in, he said no. Five minutes later I drove into another garage nearby. There a mechanic replaced the bolts for free. It took him ten minutes. I then looked on line for the exhaust parts for my car. The average price was around £70 for the complete exhaust. As National told me it would take less than an hour to replace the exhaust that meant an hours labour would have cost me £178. The moral of the story is...dont use National!!”
“AVOID AVOID AVOID. We took our fiesta for an MOT and service at Cambridge branch 17th April 2019. Left overnight in their care only to find a massive scratch on the drivers door (18th April 2019). They are denying all knowledge and saying it was already there!! They won't do anything. oh and they also overpriced a quote for tyres compared to a local outlet (approx 15%-20% mark up). They use a 'price match' as an excuse but clearly go in high the hoping people just don't check. Not nice.
Partner is 7 months pregnant and I assume they thought she was an easy target. You've been warned.”
“If there was a option for giving them 0 stars I would.The branch I visited was in Borehamwood.I went for oil change and MOT.I had appointment and when I went there I waited for 2.5 hours to finish the MOT.Then I was told that MOT is failed and they can't change the oil as they don't have it as well as the filter which I bought online with the booking and they supposed to have it(what if the MOT passed).The MOT was failed apparently because I needed to change front arm of my car.I went to garage for repair which cost me 150.The mechanic said to me that the part he replaced was in very good condition so no need of replacement.Next I went there again and told them that I have replaced the part which was totally fine.The guy there said just OK.He made me appointment for next week for oil change and MOT.I went there again and left the car with them.Then again 2 hours waiting and when i asked them how long for oil to be changed they said that are still waiting for it and should come any soon(two weeks already).Three times booked appointment and never got the job done.This place is total waste of time and money and very poor customer service.So definitely I would NOT going back there.”
“Ordered tyres online and found it easy and quick to use and book an available date to have them fitted. I booked the Egham branch and the service was excellent, will not hesitate to recommend them to friends and family.”
“Quite the most dreadful service and attitude from the Staff at isle of Wight depot. Went in there with TWO problems and left with THREE. Would NEVER use them again.”
“Absolutely excellent experience which can't be said for the majority of tyre companies.
Online experience was a dream, free discount code applied and the local team fitted them perfectly
A very happy chappy and I'll definitely be coming back, Thank you to all of the National Tyre team”
“Outstanding service all round. Made an appointment in advance, so no waiting around. They finsihed the work in good time and the prices are competitive too.”
