National Tyres and Autocare Reviews

Name: National Tyres and Autocare
Rating: 1.83

1.8 Rating 223 Reviews

20 %

of reviewers recommend National Tyres and Autocare

Company Reviews

Questions

Metrics

1.8

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

Visit Website

Write Your review

Tell us how National Tyres and Autocare made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

National Tyres and Autocare 1 star review on 28th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went in to get some new tyres put on, that all went fine and the tyres were put on without a fuss or issue. When they brought the car back out I noticed they hadn't done the tracking on the car, so they took the car back in to do the tracking. When the car came back out, it had 3 DENTS IN IT AND THE BACKLIGHT WAS BROKEN!! I pointed this out to them immediately, and they claimed they didn't do it and they had no CCTV to prove this either. I was told I needed to write a complaint email which I have done and have been told I will be contacted by the regional manager, which hasn't happened and I receive no call back when I try to call them.”

Helpful Report

Posted 5 years ago

“Hi I took my car on a Saturday morning to national tyres in mochdre I would like to put forward a good review On Mark coils and his good mechanics Nothin was a problem got work done and phoned me when car was ready brill service will be back THANKS TONY WILLIAMS”

Helpful Report

Posted 5 years ago

“I had MOT done and failed on a rear droplink. I was advised to have it replaced as well as have the tracking done as it is a new part. I waited for it to be done, never saw them do the tracking although they said it was done. I phone Honda and asked them if tracking needed to be done and they said it was not nessesary if replacing the drop link. National do MOT for half price, but make up for it in repairs. Droplink is only £20 but to fit is £85 and £30 for wheel alignment which was not required.”

Helpful Report

Posted 5 years ago

“Beware - National Tyres Friday MOT = no car for Weekend if it fails on something simple because the they don't have an MOT Engineer on a Saturday. They'll also try and rip you off for the repairs they suggest, I was quoted £310 to replace a Seat Belt, this is dearer than what a Dealer would charge, it's a 30 minute job for a mechanic!”

Helpful Report

Posted 5 years ago

“Beware - Friday MOT = no car for Weekend if it fails on something simple because the they don't have an MOT Engineer on a Saturday. They'll also try and rip you off for the repairs they suggest, I was quoted £310 to replace a Seat Belt, this is dearer than a Dealer would charge, it's a 30 minute job for a mechanic!”

Helpful Report

Posted 5 years ago

“Got 4 new tyres - prior to this my wheel alignment felt completely fine, no shuddering, even wear on the tyres etc. so I didn't pay for it to be aligned/have the tracking done. After having the new tyres fitted, anything over 60mph felt like I was sitting on top of a washing machine. On top of this, I kept getting a flat tyre warning on one of my new tyres so I called and the car was taken back in, with a faulty valve being the culprit. I also decided to pay for a tracking check, which I was assured was done. However yet again, as soon as I went over 60mph, the shuddering started right through the whole car, to the point that the mirror for the child seat fell off. AVOID AT ALL COSTS - I will be taking my car somewhere else to have the tracking done, I got scammed out of £30 as I'm sure they didn't even look at it. Don't fall for good prices - go somewhere and pay for a decent service.”

Helpful Report

Posted 5 years ago

“Entered registration online to get the right tyres for my car. The site stated options from which I chose from. Got to the Norwich Dereham Road branch only to be told that this was not appropriate tyre for my car and I should have understood what RF (in small type) was that had been put next to the botom of the page description. I as not offered similar price tyre but only offered a tyre twice the price. I asked for a refund that I am hopefully going to get processed. Wasted Sunday afternoon without much service. I am now at a competitor tyre service and getting what I asked for. Can't give more than 1 star and that is based on hoping that National Tyres can process a repayment right online.”

Helpful Report

Posted 5 years ago

“Cardiff Canton Branch: From booking to collection, straight forward, Free checks done, carried out request while waiting, hard working polite staff. Manager Stewart extremely helpful with any queries and hands on, Can't fault. Thank you. Steve.”

Helpful Report

Posted 5 years ago

“Absolutely horrid service. The staff members are extremely rude and lazy and the manager could not even be bothered to show up for work. The staff could not even carry out a simple tyre replacement as they were not trained to carry out the paper work. Had to pay extra because the employees were not properly trained on the guarantee procedure. Reported the issue to customer services but the issue still isn't rectified. Definitely do not recommend going here.”

Helpful Report

Posted 5 years ago

“Leicester branch fitted me 4 tyres costing 234 pounds. Damaged all 4 alloy wheels, did not use seat cover leaving grime on steering wheel , seat, gear stick, handbrake and key. Seriously over tightened wheel nuts using air gin and not torque wrench. Gareth clayton who fitted my tyres did not give two fucks about my car and either needs to find a new line of work or adjust his attitude towards customers People like this only run down a company.”

Helpful Report

Posted 5 years ago

“Wanted to thank all the team at National tyres and Autocare in Reading . Have regularly had tracking done to my BMWE31 but was not told in London that the control bushes required changing . This was picked up by the Reading team who did manage to replace them after a struggling a bit due to the old arms having seized . A special thanks to Barry who dealt with this and did the tracking . Car drives beautifully . Highly recommend to anyone with not only tyre issues but braking issues . Mr Khoury”

Helpful Report

Posted 5 years ago

“Pushy, pressured, argumentative. Tried to sell me four tyres when I needed one. The technique is so well worn you can see them running through it. When I say 'no' to junior guy he says I'll have to talk to the manager (why?). 'Manager' (joke) wants me to go to the shop floor so he can show me that the tread on my tyres is well above the required limit. When I disagree and cite government guidelines, he points at a chart to show that they recommend replacing them. Finally gives up saying he won't argue with me. Too late, you already did. Why oh why can't mechanics be honest? Never again. Felt quite sick afterwards.”

Helpful Report

Posted 6 years ago

“Reception Staff member was abrupt and unwelcoming, especially at check in. If I hadn't paid upfront via Tyre Shopper I would have walked out! A welcoming smile costs nothing, but it cost them a £5 tip!! This is the second unwelcoming experience during the course of a year that I have had at the Bexleyheath Branch, if they are that unhappy in their job they should leave.”

Helpful Report

Posted 6 years ago

“Awful. Had to pay for a faulty tyre and now wait for 6 weeks for refund.”

Helpful Report

Posted 6 years ago

“Excellent service and great friendly guys, I don't go anywhere else for tyres and other services since using National!”

Helpful Report

Posted 6 years ago

“Had my tyres done 4/5 months ago and wheel alignment in the Croydon/Purleyway branch when I went for an mot I found out the front two tyres where way below the legal limit! On the inner side!!!! i couldn’t understand how Bridgestone premium quality could worn out so quickly went to a different National branch the guy there said the alignment is really bad and that the branch where I done it hadn’t done a good job.complained to head office about the poor workmanship they logged in a complaint five minutes later received an email they do not except any Responsibility, they might have competitive prices but they are rubbish at what they do. NEVER USE THEM AGAIN”

Helpful Report

Posted 6 years ago

“Poor service, rude and overly pushy. Tried to push me into replacing 2 perfectly good tyres with lots of life left in them. I'd just had mot done and replaced a track rod end. Was only there for a wheel alignment. Complained to head office and they said they were sorry. Rubbish experience. Avoid.”

Helpful Report

Posted 6 years ago

“price on line £58 price in depot £78. told by staff that its because you have to pay extra to have the tyres today. A complete rip off”

Helpful Report

Posted 6 years ago

“My 2006 Agila was making an awful noise from the exhaust. Took it to my nearest National Tyres. They jacked it up, looked at the exhaust and said the bolts holding the exhaust to the engine were corroded. The mechanic said I needed a complete new exhaust? There was nothing wrong with the exhaust it was the bolts. They said It had to be a complete exhaust. The mechanic then phoned round to find the exhaust but could only find the back part but then found the front part from another place but delivery would take 48 hours. If it came in two parts why did i need the whole exhaust? He then said it would cost £248 (after 20% off) I asked him if he could do a temporary repair till the parts came in, he said no. Five minutes later I drove into another garage nearby. There a mechanic replaced the bolts for free. It took him ten minutes. I then looked on line for the exhaust parts for my car. The average price was around £70 for the complete exhaust. As National told me it would take less than an hour to replace the exhaust that meant an hours labour would have cost me £178. The moral of the story is...dont use National!!”

Helpful Report

Posted 6 years ago

“AVOID AVOID AVOID. We took our fiesta for an MOT and service at Cambridge branch 17th April 2019. Left overnight in their care only to find a massive scratch on the drivers door (18th April 2019). They are denying all knowledge and saying it was already there!! They won't do anything. oh and they also overpriced a quote for tyres compared to a local outlet (approx 15%-20% mark up). They use a 'price match' as an excuse but clearly go in high the hoping people just don't check. Not nice. Partner is 7 months pregnant and I assume they thought she was an easy target. You've been warned.”

Helpful Report

Posted 6 years ago

National Tyres and Autocare is rated 1.8 based on 223 reviews