National Tyres and Autocare Reviews

Name: National Tyres and Autocare
Rating: 1.83

1.8 Rating 223 Reviews

20 %

of reviewers recommend National Tyres and Autocare

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1.8

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

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National Tyres and Autocare 1 star review on 28th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took Honda CRV in for tracking to be told they couldn't do it and would need to have the bottom arm replaced first as I must have hit something. Told them to just leave it and I would take the car. Following week booked in at local independent garage carbon ramps absolutely no sign of any bent bottom arm and tracking done immediately. Complete con artists. Bridlington East Yorkshire”

Helpful Report

Posted 4 years ago

“Excellent service in the camarthen branch had 4 x Michelin ps4s fitted they couldn't be more helpful”

Helpful Report

Posted 4 years ago

“Dear Sir/Madam, I brought my car YG59NKU for MOT test on 29th September to the Poole Branch. My car failed on: Offside Rear Inner Brake pad(s) less than 1.5 mm thick (1.1.13 (a) (ii)); Nearside Headlamp light intensity severely reduced (4.1.4 (a)); Offside Front Coil spring fractured or broken (5.3.1 (b) (i)). I took the car to a different garage for a repair. I have changed rear brake pads and brake caliper, front coil spring and also changed the headlamp (bought a new one in EuroCarParts). I returned on 1st October for a retest and I was charged 27 pounds and again failed, tester told me that the lamp is not brand new and he is not able to adjust the headlamp aim down. So I took my car to a different MOT station and they did not have any problem with adjusting the lamp. I asked Poole branch for a retest and they said it will be a full MOT now. I told them that they were wrong and my headlamp is completely good and they were cheating on me and I want a free retest or a refund of money spent with them but they said “NO”. So I took the car to a different place and it passed MOT without any issues. I paid for MOT tests 35 and 27 pounds to National Tyres and Autocare in Poole and 50 pounds with a different garage.”

Helpful Report

Posted 4 years ago

“DO NOT USE THEM THEY LIE TO YOU AND TO THEIR AREA MANAGER. DO NOT DO ALL THE JOBS THEY SAID THAT NEEDED DOING. ORDERING PARTS THEN TELLING YOU THEY GOT THE WRONG PARTS. CUSTOMER SERVICE DOES NOT HELP NONE EXISTENT.EVERYTHING HAS TO BE ON LINE, WILL NEVER USE THEM AGAIN. HAD CAR MONDAY 28 /9/20 GOT CAR BACK 30/9/20. OUT OF POCKET MONEY WISE.”

Helpful Report

Posted 4 years ago

“Mot last year (Oct 2019) advisory was front brake pads would need replacing soon. Due to family issues was not able to have this done at that time so it got left until March this year. Normally use NT Denton Manchester branch but due to circumstance, used Dukinfield branch Instead. After pad replacement informed me that Rear Tyres Disks and pads were very worn and needed replacement, and gave me a quote well north of £400. Sceptical, I refused to authorise the work and left. Just had my 2020 MoT. Advisories? None! Nothing wrong with Tyres Disks or Pads. We see lots of warnings in the press about online scammers, so a warning to you all about the offline scammers at the Dukinfield branch is appropriate I think.”

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Posted 4 years ago

“Good friendly staff good priced tyers very good deals all round.”

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Posted 4 years ago

“Took my van in for 2 front tyres at the Rotherham branch the fitter as damaged my side skirt by pulling jack out before the jack had fully lowered cracking the side skirt ,told them about it but they denied it was them . l KNOW IT WAS... plus tyres don’t seem to be balanced as now steering wheel shakes it was fine before hand 😒”

Helpful Report

Posted 4 years ago

“Absolutely shocking experience with National Tyres Farnborough! I went to get my wheel alignment done there and they made it worse than it was when I went in!! The steering wheel was at the 3 o’clock position when meant to be straight!! They took it for a test drive before giving me it and he said it was perfectly fine, so they are lyes and will damage your Car. It cost me more money to go to another garage which gave me a brilliant service! Avoid at all costs! Staff don’t care and there incompetent at there job!! I hope they get shut down!!!”

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Posted 5 years ago

“MOT carried out on time and efficiently.”

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Posted 5 years ago

“My car passed its MOT with a reputable MECHANIC , however a month later I had issues with a flat battery and made the mistake of taking it to national auto, battery was installed (£100), however I was advised the tyres needed replacing, booked in for new tyres (£400)advised that the brake pads were worn and would need doing. Took my car to the garage who had initially carried out the MOT only to be told that the brakes had been replaced as parts were already ordered (£200), however, they were half worn, just needed a clean and deglaze, also that had there been an issue with the tyres or the brake pads, they would have picked them up on the MOT. Not to mention the added charges due to the fact national tyres had tightened one of the wheels so tightly, it took almost 40 minutes to get the wheel off.Having worked throughout the course of the covid19 situation, the car is essential so the work was what I thought,essential, I stupidly took national tyres for a reputable company but now see they lie about work required, and take advantage of customers who rely on them to be honest and fair. Stick to fitting tyres...although it doesnt even sound like you're good at that either!!”

Helpful Report

Posted 5 years ago

“Don't use National tyres ,took my car to the Bolton branch for wheel alignment before I went checked all tyres.All ok took it down to the branch left it with them came back 1 hour later was told I need 4 new tyres I had a buckled alloy all due to a side wall impact I had no damage when I left it with them I do know they took it out for a test drive. So I blame a fitter it has just cost me £206.95 to get it back on the road as for the wheel alignment don't think it was done. here's some photos of the damage. J Shields”

National Tyres and Autocare 1 star review on 28th July 2020

Helpful Report

Posted 5 years ago

“I went to National Tyres, West Bromwich yesterday at 4.15 p.m. to have a tyre changed. There was absolutely nobody there, all the bays were empty. Two members of staff were eating their McDonalds lunch in the reception area and the manager who was standing behind the reception desk spoke to me and told me I couldn't have the tyre changed there and then but had to make an appointment due Covid19 and social distancing rules. What a joke, social distancing rules, and yet they had no screen at the reception desk claiming it was because it had broken. I made an appointment for the following day, i.e.today at 4.00 p.m., I got there at 3.55 p.m. and waited in the reception area with another lady who told me they couldn't do her job because they ordered the wrong parts so she had to come back again. At 4.10 p.m. I went to one of the bays and reminded the person about my 4.00 p.m. appointment and he said they are all working and I had to wait. At 4.20 p.m. the chap came into the reception area and spoke to the other lady, gave her car keys and totally ignored me and went off somewhere. Five minutes later he came back and asked me to drive the car into the last bay. This was at 4.25 p.m. As I was driving slowly into the last bay I asked him if that was the bay he wanted me to be in and then he asked me whether its the front or the back tyre. I again repeated whether I was in the correct bay and he repeatedly asked me, at least three times, if its the front or the the back tyre. I said to him "can you please answer my question" "am I in the correct bay"? He said rather angrily that depends whether its the back or front tyre you want changing" "the front" I told him, so he tells me to carry on driving forward. There were an awful lot of tyres strewn half way across this particular bay and there was very little room to manoeuvre forward so I was going ever so slowly to avoid driving over one of the tyres. As I stopped and tried to get out of my car I noticed my door would not open as it was catching on the metal pillar post on my right, so I moved the car forward a couple of more inches at which point the guy raised his voice because I think he thought I was about to hit one of the tyres lying on the floor. I gave him the locking nuts, told him which tyre needed changing even though I was there the previous day and the manager knew which tyre needed to be done, and asked him nicely to balance the wheel too. He said that he would as that goes hand in hand with a new tyre. I waited outside and when the manager came into the reception I went in to pay. The guy who did my tyre came in eight minutes later, sat down, stared at me and started eating something. He told me the car is ready and mumbled something about the locking nuts. As I approached my car I saw the locking nuts lying on the floor by my car. Being as they are following the Covid19 rules NOT, I would have thought they would at least offer to wipe down the locking nuts compartment after they handled it, apologise for starting my job half an hour later, or at least drive my car into and out of the bay instead of speaking to me in an almost aggressive manner as if I am some sort of idiot. As I drove my car to pick up a learner driver which I was late for, I noticed the car was pulling slightly and the wheel seemed as if it was not correctly inflated. Later I looked at my camera and found the guy did not go anywhere near the machine where they normally balance the wheels, therefore he lied about this being part of the service and I shall check the tyre later as I am sure he has pumped it up past the 30 lb limit probably to teach me a lesson simply because I reminded that I had in fact had an appointment with them at 4.00 p.m. and not 4.30 p.m., and because I kept asking him if I was in the bay he wanted me to be in. I have used National Tyres for at least 10 years but will from now on go to ATS tyres around the corner.”

Helpful Report

Posted 5 years ago

“WHEEL ALIGNMENT SCAM, CHARGE YOU BUT DON'T DO IT! THEY CHARGE YOU FOR WHEEL ALIGNMENT AND DON'T DO IT, EASY £30 A CAR FOR THEM Car was booked in online at the Horsham branch for two front tyres and a wheel alignment due to the old tyres wearing heavily on the inside edges causing them to be changed. When dropping the car off i made sure to let them know the alignment needed doing due to the heavy wear on the inside edges. Upon picking the car up i asked how far the alignment was out to which the Technician replied, "it was out by 3 degrees and its now been adjusted for you" when driving home the car was still pulling all over the road, once i arrived home i checked the tie rods to see if the alignment had not been done and to my surprise there was no evidence of spanners being anywhere near the adjustment rods. I reviewed my vehicles dash cam which showed my car driven into a bay with the 4 poster alignment ram to the left, the front tyres were replaced and then it was reversed out back into a parking space, never went near the alignment machine. To add i took the car to another garage to check the car to which they found the alignment to be miles out of spec and the tie rods seized in place showing they hadn't been touched in years. Customer service is useless and the regional manager just palmed us off saying its being investigated, it was just a mistake and i have received a goodwill gesture not a refund of £25!!!!!! wheel alignment is £30. DO NOT USE THEM, this is clearly a scam they carry out to increase profits, bonuses and figures at the branches. I worry about how many people they have charged for wheel alignment and haven't touched it. I have progressed onto Trading Standards and The Insolvencey Service and will being speaking with the papers along with BBC watchdog”

Helpful Report

Posted 5 years ago

“Total rip off. I was quoted £140.00 to replace a front coil spring I got the part from a shop at a cost of £15.99 and phoned another garage I've got the same job done for £55.00. And the garage was not a back street garage.”

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Posted 5 years ago

“Had an M O T at the Oxford branch and what brilliant service. Very polite staff, good value for money, very thorough and will certanly be going back to this garage in the future.”

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Posted 5 years ago

“Had oil change done at Reading branch. It was still dirty and dark after they changed the oil. It would seem that they did not empty all of the dirty oil out. The oil does not look much different than before the oil change. It should look like a light transtudent colour when new oil is replaced. Would not recommend them for any oil changes. I paid £54.75 which is cheap for an oil change so I guess you get what you pay for. I asked for a refund but they denied any wrong doing and was not prepared to refund me and we're very rude when I challenged them over this.and vertually put the phone down on me.”

Helpful Report

Posted 5 years ago

“Yes they changed 2 tyres just like any other tyre place and they were slightly cheaper than I could have got from others. However my normal place always rotate my tyres for me free of charge without even questioning it. These wanted £7.50 per tyre to move. What rip offs. Won't be going back to them. Also when they went round to torque the wheel nuts, they seemed to have been over tightened by the battery wrench as the torque wrench didn't even move before clicking. Halford's Auto Centers are much better. I'm gutted as Halfords didn't have this particular tyre in, but I'll be getting in contact with them and I'm sure they can get it in for me.”

Helpful Report

Posted 5 years ago

“I arrived at the national tyres and autocare dept leppings lane Hillsborough as I got to the door a chap called Dominic opened the door asked can I help I told him the job that needed to be done he took the car in and started the job he had the job done in about ten min, apparently it was there dinner time but they continued to serve people taking a short break and back on the job now that service I can only give them top marks as my keys where handed over by Danny who was in charge on the day I will be back here again I give five star for excellent services”

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Posted 5 years ago

“I dropped the car off at 8.30 at the Bishop Stortford branch on Saturday, just as they opened up. I was second in line and was told it would take about 45mins, which even then I thought was quite a long time to change one tyre. We went for a coffee and returned at 9.15 to find them still working on it. I eventually got my car back at 9.50! How can it take 1hour 20mins to change one tyre?! The garage was not even busy and we sat and watched two mechanics standing chatting while we waited. I received no apology or explanation for why it took so long. I will need the others changing at some point but, sorry, it won't be with National Tyres. I also had an email through asking for my experience but strangely twice it was unable to be delivered?”

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Posted 5 years ago

“Fantastic Service on our car today at National Tires, Carlton Road, Nottingham. Staff were friendly, polite and knowledgeable, nothing was too much trouble for them. They also fitted tires on our car last week and had brilliant service. Neil Tipping the Mechanic was extremely helpful and knowledgeable. Will definitely be recommending him to everyone we know.”

Helpful Report

Posted 5 years ago

National Tyres and Autocare is rated 1.8 based on 223 reviews