NewChic Reviews

3.6 Rating 4,871 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
4
Unverified Reviewer
The material and thickness is good.
NewChic 4 star review on 24th November 2020
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Posted 3 years ago
4
Verified Reviewer
The package arrived timely and I totally LOVE the socks! Very comfortable! Your site gave U.S. measurements of 6.3", and I ordered them hoping your measurements were wrong, and I was correct. Actual U.S. measurements are 8" for the length of the foot as well as the height of the sock. I wear a size 9 shoe and the socks fit me perfectly, I believe they would fit someone who wears a size 10 also. I only wish they offered the color in purple, as I've seen on other sights. It is just so scary to order from an unknown site, so I like to stick with a company I can trust, and I wasn't disappointed with NewChic at all. Please let me know when you get these sock in purple :)
NewChic 4 star review on 24th November 2020
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Posted 3 years ago
5
Natalia Sokolova
Заказывала первый раз, очень волновалась, потому что сталкивалась с недобросовестными продавцами в интернете неоднократно, а никто из знакомых этот сайт не знал и с него не заказывали. Посылка пришла быстро, раньше определяемого срока. Все подошло, вещи такие же яркие, как на сайте, мерки как-будто с меня сняли. Сшиты очень хорошо, аккуратно, все швы ровненькие, нитки нигде не торчат. Аккуратно упаковано в пакеты с замками. В общем, это был не последний заказ на этом сайте, и буду его рекомендовать друзьям и знакомым.
NewChic 5 star review on 19th November 2020
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Posted 3 years ago
4
Mark
Very good product for the price, delivery a little slower than expected but no big deal. Will definitely use again
NewChic 4 star review on 19th November 2020 NewChic 4 star review on 19th November 2020
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Posted 3 years ago
1
Kathryn Kalmokoff
Ordered a pair of boots which "appeared" on the website to be purple suede. What I got was some cheap man made fabric in a strange shade of red. I have been trying to get a return label for 10 days and they will not provide one, they keep asking for pictures etc. An offer of a 20% refund - why should I give them 80% of what I paid? Should be the other way around! Will not shop there again.
NewChic 1 star review on 16th November 2020
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Posted 3 years ago
4
Unverified Reviewer
Produto idêntico ao demonstrado no site, e a entrega foi muito eficaz!
NewChic 4 star review on 15th November 2020
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Posted 3 years ago
3
Chowdhury Asheque
Good but rest of the merchandise not yet received. Wishing you good luck
NewChic 3 star review on 3rd November 2020
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Posted 3 years ago
1
Cathrin
I agreed to an order of US$339.19 on 2020-10-22 at 19:09:22. This payment was done through Paypal and showed success. Within minutes the order was canceled (I wasn't aware yet, obviously) and it noted the stock was out. According to my multiple communications with NewChic they have now first said that they were unable to take the money as there was an issue from my side, but have now more recently actually noted they were restocking. This is only one of the lies, by the way. 6 minutes! after this order was canceled, they were apparently able to restock the virtual store shelves and without me putting through the amount and agreed to it, they placed exactly the same order at now took US$372.79. I've been blamed for this too, by the way, saying I didn't apply the 15% coupon the second time. But I did not actually place the second order. I was in no way aware of the issue. Furthermore, if items are out of stock, you don't exactly place exactly the same stock order 6 minutes later. So initially they said the issue was with the bank and the funds weren't available. Then they finally said it was because there was no stock (a screenshot shows it said because of stock from the beginning). Then they say it was the stock but I was apparently notified and must have replaced the order 6 minutes later (even knowing there isn't stock) and this time I did not apply the 15% coupon and now the amount is higher. So blaming me again. Just to show this additional lie. My initial approved amount was $339.19. And now they have taken US$372.79. If it was me... again, then had I applied a 15% coupon to the exact same order and it had originally been US$372.79, then I would actually have only paid $316.87 initially. So let's go a step further. The day after I actually placed the order, received the email, and then went to the new account (I've never ordered from them) and saw this fraudulent behavior, I tried to communicate to NewChic... but then there systems were being updated, or were under some sort of review. I was able to see everything, I could have buy products, but they could do nothing assist. So when I'm finally able to get assistance, they now say the stock has been shipped and I should just accept it and then I can sort things out and send it back ... per their requirements, by paying for the shipping. So this is the scam, right? They somehow were able to, within that 6 minute window, access my payments at paypal and take more money (there is probably a lovely little loophole here), and then when I noted the issue and before anything had been shipped, there system was offline (not for anyone who wanted to give them more money, of course), and now when I got information, the response went from: 1. It was your banks fault 2. Yes it was restocked but they could restock in 6 minutes 4. Oh no - I agreed to secondorder but I didn't apply the coupon to the same order (although this 15% coupon would have meant order was less) 5. Now saying it isn't really 15% coupon, it is up to 15% And the lies will carry on. But this isn't acceptable. This isn't even about the order being wrong, or that I don't like the products. This is that even before I was able to do anything, this company stole from me. And their little chat interactions are just copy and pastes of what seem to be many complaints. They already have the book in hand.
NewChic 1 star review on 25th October 2020
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Posted 3 years ago
1
MD
False advertising. I just saw an ad on newchic with a photo that I recognize as a knitting pattern - not a finished product for resale. The shawl being sold is not available for sale. I don't know what they will send people who order this, but it definitely will not match the photo.
NewChic 1 star review on 19th October 2020 NewChic 1 star review on 19th October 2020
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Posted 3 years ago
1
Gabby Malpas
This company and one of their suppliers Charmkpr have blatantly stolen artwork from me and will not remove the products after repeated requests. They are even advertising these awful cheap shirts on various websites and social media. The artwork in question is shown below PLEASE DO NOT BUY - you are hurting my business. gabbymalpas.com I am shocked at the audacity.
NewChic 1 star review on 19th September 2020 NewChic 1 star review on 19th September 2020 NewChic 1 star review on 19th September 2020
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Posted 3 years ago
1
Jude Linsell
Such disappointment, the garment was thin, shapeless , a sack, no style and way to short , it was also the wrong size . Nothing like the item advertised. Luckily I did not put in the big order I wanted to. After no refund allowed by PayPal except if I sent the item back at the same price I paid . I threw it away .
NewChic 1 star review on 12th September 2020
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Posted 3 years ago
1
Nick
Utter garbage. Don't waste your money - the packaging is more value than the clothes
NewChic 1 star review on 24th August 2020 NewChic 1 star review on 24th August 2020 NewChic 1 star review on 24th August 2020 NewChic 1 star review on 24th August 2020 NewChic 1 star review on 24th August 2020
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Posted 3 years ago
1
Unverified Reviewer
SCAM ALERT. THIS COMPANY SELLS COUNTERFEIT ITEMS, NOT what is pictured. Item #s 1 & 2 are photos they have stolen of original item, however, what you will receive is a counterfeit because they do not carry item they advertise. They will look similar but are a cheap worthless knuckles. It will be hard to dispute with your credit card company but you can try as this is FRAUD. False advertising and item pictured is not item sent. You will need to take screenshots of item pictured and what you actually receive and must dispute within 60 days of billing. Also, do not return item as paying to ship a counterfeit item back is pointless.
NewChic 1 star review on 11th August 2020 NewChic 1 star review on 11th August 2020 NewChic 1 star review on 11th August 2020 NewChic 1 star review on 11th August 2020
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Posted 3 years ago
1
Verified Reviewer
BEWARE SCAM!!!!!!!!!!!!!! FRAUD!!!!!!!!!!!!!!!!!!!! Oh yes!!!!! some lucky buyers who got their items from this online shopping company are very lucky ones. This company is selling broken and deformed items!!!!! What you see on the pictures - IS NOT what they are selling! I paid 55 euros - I got a pack of broken and deformed items. This money are lost to the ONLINE SCAM - NewChic shop !!!!!! Normally if you are receiving from online shop broken or damaged items, seller proposes you refund or resend the items. But with NewChic is not the case. They of course sent you the emails that refund has been issued, and how sorry they are that you received broken and deformed items. On account there's a mark on the order - refunded. LIE!!!!!!! NO REFUND!!!!!! NO MONEY BACK!!!!!! I was receiving these emails for 14 days!!!! No refund, no money - NOTHING! They suggested to address this issue to paypal. I filed the case. But unfortunately I trough the broken items in the garbage, as soon as I receive first email from NewChic about that they issued the refund. Who'd want to keep broken stuff for 2 weeks!!!!! So NewChic requested to send them back broken items, pay plus 25 euros, knowing that it is not possible. So paypal rejected the case... and SCAMMER won!!!!! End of story!!!!!!!!!!!!!!!!!!!!! PS. To NewChic don't you dare to answer to this review that you refunded - THIS IS LIE!!!!!!!!!!!!!!!!!!! Or that I should close paypal complaint - it is closed for couple of days - you stops you to refund now?!!!!!!!!!!!!!!!! SCAM!!!!!!!!!!!!!! FRAUD!!!!!!!!!!!!!!!!!!!!
NewChic 1 star review on 28th July 2020
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Posted 3 years ago
1
Yilmaz
BIG SCAM Not a real company. It appears it is based in Asia. There is customer service number that's California based and is not working. They stole $160 from us. We ordered items more than month ago. They created tracking numbers right away as if items were shipped.However, when we spoke with Fedex we found out no such items were even submitted. Any entity that claims to be a company can create a FEDEX label. It does not mean they have an actual item to ship. DO NOT ORDER FROM THIS SCAM COMPANY! Save your $ to order clothes from a real place from the USA! * +13236173816 This Number SCAM either!
NewChic 1 star review on 12th July 2020
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Posted 3 years ago
1
Jennifer Tessier
They took my money started to ship it and then said that they were no longer shipping it. My bank confirm that they took the money. The Indian guy that answered the phone, answer the phone again when I called back. That's pretty strange given it's supposed to be a huge company with multiple customer service Representatives. It is a scam.
NewChic 1 star review on 24th June 2020
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Posted 3 years ago
1
Calvin L.
Newchic is a Rip Off! Do not purchase anything from this dishonorable company! They took payment and NEVER delivered a simple order that would fit in a medium sized envelop in 3 months! I demanded a refund 3 times and nothing but "the run-a-round" and no refund or product or even an offer to re-send or credit, NOTHING! This I swear to be true! Calvin L.
NewChic 1 star review on 24th June 2020
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Posted 3 years ago
1
D.B. Murphy
OK so the shirt and shoes arrived in reasonable time about two weeks. That's where the good ends. The stitching and buttons on the shirts were extremely flimsy. The shoes started to show signs of wear within a couple of weeks and the stitching on the toes just came adrift and the soles have almost worn through in four months only wearing them indoors. The site to make a complaint refuses to accept the form provided. The goods from newchic are NOT worth the effort or money - extremely cheap and badly made. ZERO star from me. AVOID!
NewChic 1 star review on 9th June 2020
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Posted 3 years ago
1
Gabriel Sendroiu
DO NOT ORDER !!! They won't refund your money , after i waited 1 month for 100£ order they asked me to wait another 35 working days, Items come from China not Spain , I payd for special delivery but now nearly 2 months (ordered on the 10.04.2020) items are still in transit
NewChic 1 star review on 31st May 2020
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Posted 3 years ago
NewChic is rated 3.6 based on 4,871 reviews