Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.72

4.7 Rating 1,584 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good experience, I had 3 orders from you. Great customer service aswell. . Cement board cladding looks top notch as with the render. Thank you ”

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Posted 5 years ago

“Great price and great service, delivered on time as promised!”

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Posted 5 years ago

“Really good selection of products, excellent prices and prompt delivery. What more could you ask for?”

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Posted 5 years ago

“👍👍👍👍👍”

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Posted 5 years ago

“I wanted insulation, I bought insulation, now I have insulation!”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Very good and efficient deliveries 👍😊”

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Posted 6 years ago

“Many thanks for swift delivery of the insulation boards. Professional service all round.”

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Posted 6 years ago

“Good product and very efficient service”

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Posted 6 years ago

“Ordered celotex insulation and insulated plasterboard. Received another make of insulation board and some unbranded insulated plasterboard which is tapered edge(straight edge ordered)and when cutting it the plasterboard is coming away from the insulation. On calling customer services I was told I should have been informed about the change, which I wasn’t and was fobbed off that what I recurved was better quality which it clearly isn’t. First and last time I’ll be conned by this outfit wish I’d gone elsewhere.”

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Posted 6 years ago

Thank you for you review and order Odette. From what we can see on the paperwork, the brand that was ordered and delivered was Celotex. I apologise if these was a mix up with your delivery but we cannot see that these have been swapped for another brand. Unfortunately, non of the insulation boards are manufactured as square edged boards so we don't advertise or supply this product. We would have delivered a tapered edge board to you as this is the only option that is manufactured. Please feel free to contact us if you have any other queries.

Posted 6 years ago

“Good prices, easy to follow website, delivery as promised. What's not to like.”

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Posted 6 years ago

“Wonderful service. Well recommended.”

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Posted 6 years ago

“Great service... Prices Best!!!! 👍”

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Posted 6 years ago

“I pay delivery more then product.”

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Posted 6 years ago

Thank you for your review Dobrica. All of our orders are placed through the website and an itemised list including any carriage charges is given to you in the website before you choose to place your order. We have just one delivery charge of £30 inc vat for deliveries below £360 inc vat. Unfortunately as your order was for £28 you are quite right, you were charged carriage, but you chose to do this when placing your order.

Posted 6 years ago

“Ordering straight forward and simple. Delivery spot on. A few of the 900x1800 wall boards sub standard by manufacture (Edges not Square/properly formed) So service great, material could/should have been checked better.”

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Posted 6 years ago

Thank you for your review Bob, It's a shame you didn't let us know as we would have been more than happy to rectify any issues.

Posted 6 years ago

“Great Service from start to finish.”

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Posted 6 years ago

“Top class service...”

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Posted 6 years ago

“Good value, great service and product delivered on time by a pleasant driver. Would definitely recommend.”

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Posted 6 years ago

“Brilliant would use every time from now on cheep and good quality gear”

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Posted 6 years ago

“Great service ... delivered as promised.”

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Posted 6 years ago

Online Insulation Ltd is rated 4.7 based on 1,584 reviews