Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,546 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering, price and delivery was perfect”

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Posted 2 years ago

Thank you John, for the fantastic 5 star rating of Online Insulation Ltd! We really appreciate you taking the time to leave us such a glowing review - we are so pleased to hear that the ordering, price and delivery was perfect.

Posted 2 years ago

“Great service, fast delivery”

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Posted 2 years ago

Thank you so much Dave for your 5 star review of Online Insulation Ltd. We are thrilled to know that you had a great service experience and that your delivery was so fast! We also really appreciate your loyalty--thank you for being a returning customer.

Posted 2 years ago

“no delivery information until 1 hour before it arrived. the packing was so bad that it is touch and go whether 5 of the sheets are useable.i will take pictures and expect replacement if i can't loose the damage in the trim”

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Posted 2 years ago

Hi Paul, your delivery was made 31.07.23 as requested by yourself. We confirmed your delivery to you on the 26th, and another 3 emails in a email conversation on 31.07.23. Then the driver called before the delivery too. We have not heard directly from you since then and we have no information about any damages. We have emailed you directly regarding this review but if there are any issues with your delivery, it is best to contact us so we can resolve this for you. If you receive damaged materials, please don't use any damaged boards as we will happily swap these for you. I'm not sue that there is any packaging on insulation boards but we will more than happily look in to this for you too.

Posted 2 years ago

“Very good service, well-priced product. Delivery was on the agreed date, though a phone call from the driver when leaving the previous drop, is always helpful.”

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Posted 2 years ago

Thank you very much for your 5 star rating of Online Insulation Ltd. We are pleased to know you have had another positive experience with us! We strive to provide our customers with the very best service and well-priced product, and it is great to hear that your delivery was made on the agreed date. It is very much appreciated that you have been our returning customer and that you appreciate the helpfulness of our drivers calling ahead when making deliveries. Thank you once again for your kind review, we look forward to helping you again in the future.

Posted 2 years ago

“Good prices and reliable service”

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Posted 2 years ago

Thank you so much for your 5-star rating of Online Insulation Ltd! We really appreciate your kind words about the good prices and reliable service that we offer. Your satisfaction is our top priority.

Posted 2 years ago

“Best price, best I could find. Delivery was great and as stated. No damage to insulation boards. My go to site for insulation from now on. 👍🏻”

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Posted 2 years ago

Thank you for your 5-star rating, Andrew! We're glad to hear that Online Insulation Ltd. provided you with great prices, fast delivery, and undamaged insulation boards. We're also delighted that you plan to come back to us for your insulation needs. We look forward to having you as a returning customer.

Posted 2 years ago

“Really good price, nice speedy delivery and unlike other places the insulation boards arrived as if they have just left the factory, no dents or missing corners. Very happy indeed.”

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Posted 2 years ago

Thank you Dale for your wonderful 5 star rating of Online Insulation Ltd. We are very pleased to hear that you were satisfied with our really good price, nice speedy delivery, and that you were especially pleased with the quality of the insulation boards which arrived as if they had just left the factory, without any dents or missing corners. We are very glad that you were happy with the overall experience and we look forward to meeting your insulation needs again in the future.

Posted 2 years ago

“Great service..had text night before asking if they could deliver earlier than stated..when I turned up to site it was all stacked nice and neat in the drive...Will definitely use their service again 😀”

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Posted 2 years ago

Thank you so much for giving Online Insulation Ltd a 5-star rating, Vince! We really appreciate your positive review. We are glad to hear that the delivery was made ahead of schedule, and that the order was neat and complete upon arrival. We hope to have the pleasure of working with you again and thank you for being a repeating customer.

Posted 2 years ago

“Perfect - Exactly what I expected and great fast delivery. Thank you”

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Posted 2 years ago

Thank you so much for your 5-star rating, Gary! We're so glad that our insulation met your expectations and that you had a great delivery experience. Thank you for being a returning customer - it means a lot to us.

Posted 2 years ago

“Quality and undamaged product delivered at the time specified for a competitive price.”

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Posted 2 years ago

Thank you so much for the 5 star rating of Online Insulation Ltd., Richard. We're thrilled that you were happy with our quality and undamaged products delivered at the time specified for a competitive price. We really appreciate your recommendation!

Posted 2 years ago

“Quick turn around...Good value for money 👍”

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Posted 2 years ago

Thank you so much for your 5 star rating, Mark! We are delighted to hear that you had a great experience with us! Quick turn around and good value for money are all essential to us! 👍

Posted 2 years ago

“Good service”

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Posted 2 years ago

Thank you Marian for taking the time to give us a 5-star rating of Online Insulation Ltd! We really appreciate it. We are glad to hear that you had a good experience with our service. We take pride in providing quality service and customer satisfaction. Thank you again for your kind words.

Posted 2 years ago

“Good service,easy to use ordering”

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Posted 2 years ago

Thank you so much Andrew, we are so pleased you enjoyed the good service and ease of use with Online Insulation Ltd. We are delighted you have given us a 5 star rating!

Posted 2 years ago

“on time, profesional”

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Posted 2 years ago

Thank you so much Abdul for your 5 star rating of Online Insulation Ltd! We really appreciate your feedback about our on time, professional service. We’re so pleased that you’ve chosen to come back and use our services again.

Posted 2 years ago

“Exactly what I ordered and at excellent price. Came on the delivery day I chose which was brilliant. Can’t fault service and product”

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Posted 2 years ago

Thank you, Stephanie, for your glowing 5 star rating of Online Insulation Ltd! We are glad to hear that you received exactly what you ordered and on the delivery day you chose. That's wonderful! We appreciate your feedback and are glad that you are pleased with our service and product.Thank you once again!

Posted 2 years ago

“Best price around, great service, great communication, fast delivery. Happy Bunny. ;]”

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Posted 2 years ago

Thank you so much for your excellent 5-star rating of Online Insulation Ltd! We are so pleased to have a repeat customer like you who is satisfied with our service, price, communication, and fast delivery! We look forward to working with you again.

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you so much Naomi for your 5 star rating of Online Insulation Ltd. We are delighted that you had a great service and that you were pleased with our work. We really appreciate your kind words!

Posted 2 years ago

“Ordering was easy, delivery driver was helpful, and the Celotex was in mainly days old and in good condition and onetime.”

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Posted 2 years ago

Thank you Robert, for your 5 star rating of Online Insulation Ltd! We are so glad to hear that ordering was easy, the delivery driver was helpful, and that the Celotex was mainly days old and in good condition. We also appreciate that you are a repeating customer with us.

Posted 2 years ago

“The right product deliverd as orderd excellant delivery driver on time no fuss no mess”

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Posted 2 years ago

Thank you so much for rating Online Insulation Ltd 4 stars! We are so pleased you were satisfied with the product you received and the delivery service provided. Your kind words will certainly be shared with our delivery driver. We look forward to serving you again in the future!

Posted 2 years ago

“I did order some insulation and 2 days later i had a phone call to say they dont have the 80mm in store”

Helpful Report

Posted 2 years ago

Hi Tony, You placed your order on Sunday 02.07.23 at 15.48. as we don't work at the weekend, we processed your order on Monday 03.07.23 and emailed you to confirm that the earliest available delivery date was 5 working days later, the following Monday. As you needed the materials sooner than this, you asked us to refund your order which we promptly did. We are sorry that we could not do your delivery sooner but this is why we ask that customers take note of delivery availability before selecting delivery dates to avoid disappointment.

Posted 2 years ago

Online Insulation Ltd is rated 4.7 based on 1,546 reviews