Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,546 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never used the product or the supplier before I am very impressed with the service the delivery and the product”

Helpful Report

Posted 2 years ago

Thank you so much for your kind 5-star review, Edith! We are glad to be of service to you and appreciate your positive feedback on our product and service. We would love to continue providing you the best experience with every transaction. We are so pleased that you were impressed with our service, delivery and product even though it was your first time using us!

Posted 2 years ago

“Excellent service. Ordering was easy and the delivery was faultless, will definitely use again.”

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Posted 2 years ago

Thanks so much for the 5-star rating! We really appreciate it. We’re thrilled to hear that you had excellent service and that ordering and delivery were easy and faultless. We are especially pleased that you will be using our services again. Thank you for being a loyal customer!

Posted 2 years ago

“Top company, delivering on time.”

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Posted 2 years ago

Thank you so much for your fantastic 5 star rating of Online Insulation Ltd! We are thrilled that you have been a returning customer, and even more thrilled that you have had such a great experience. Top company, delivering on time - we couldn't be more pleased to hear that!

Posted 2 years ago

“Absolutely brilliant. All good brands. Best prices. Delivery right to the door despite tight street. 10/10 for very skilled delivery driver. Even rang 30 mins before so we could be ready.”

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Posted 2 years ago

Thank you so much for the 5-star rating, Simon! We greatly appreciate hearing about your positive experience with Online Insulation Ltd. It's fantastic to hear that our products, prices and delivery were all satisfactory, and that the delivery driver was so skilled and that they even called ahead. We are delighted to have been able to exceed your expectations - we thank you for your kind words!

Posted 2 years ago

“very happy with service”

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Posted 2 years ago

Thank you so much Pauline for your 5 star rating for Online Insulation Ltd! We are very happy with your response and appreciate that you have been a loyal and repeating customer. Thank you for your kind words and for always trusting us with your insulation needs!

Posted 2 years ago

“I have been using Online Insulation for the past two years. Their service is great - the deliveries always arrive when requested. When I needed to cancel an order that was no problem either. Highly recommend their services and prices are good.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We really appreciate your loyal patronage over the past two years, and are delighted to hear that you enjoyed our services so much! We hope to continue providing you with great service for many years to come!

Posted 2 years ago

“Good value, excellent customer service.”

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Posted 2 years ago

Thank you so much Paul for your 5 star rating to Online Insulation Ltd. We appreciate that you value our good value and excellent customer service. We thank you for your loyalty and for continuing to be a returning customer with us.

Posted 2 years ago

“Very Good”

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Posted 2 years ago

Thank you so much, Marcin, for your 5 star rating of Online Insulation Ltd! We really appreciate your feedback and are so glad that you had such a positive experience with us. We strive to make sure all of our customers have a very good experience!

Posted 2 years ago

“Very efficient and a great price, only the delivery cost is a bit high £60”

Helpful Report

Posted 2 years ago

Thank you so much Rosalie for your 4-star rating of Online Insulation Ltd! We are so glad to hear that our service was efficient and that your were satisfied with the price of your purchase. We appreciate you being a loyal customer and are glad that we could assist you again with your insulation needs. Thank you for your feedback on the delivery cost as well, we always strive to provide the best pricing possible. The charges are based on order value with orders under £200 plus vat having a £60 charge.

Posted 2 years ago

“Sat in all day, took a day off work waiting for delivery and didn’t arrive. Waste of a day and lost a days wages. Told it would 100% be coming the next day definitely by 10am and didn’t show up until 12pm. Shocking service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us. We apologize that your delivery took longer than planned and that you had to take a day off work. We deeply regret that you had to lose a day’s wages as a result. We understand the inconvenience this must have caused. The reason that the delivery did not arrive is that the lorries that we deliver on are too large to access your delivery address and we had to arrange a smaller vehicle at our cost, the next day to make a re-delivery to you. We would like to use this as an opportunity to learn from the mistakes we have made and figure out how we can make things better. Is there anything else you would like to share that we should take into consideration?

Posted 2 years ago

“Quick delivery and a good price - Delivery driver very helpful”

Helpful Report

Posted 2 years ago

Thank you so much Ian, for your 5 star rating of Online Insulation Ltd! We are thrilled that you had a great experience with our quick delivery and good price, and also with our delivery driver being helpful. We really appreciate your support!

Posted 2 years ago

“Definitely use again . Delivery arrived on time all Pir insulation and plaster boards delivered with no damages .”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words and 5 star rating of Online Insulation Ltd! We are so delighted to hear that you were satisfied with our delivery which arrived on time with no damages and that you would definitely use us again. We are so pleased to have been able to serve you again and we look forward to continuing to provide you with the quality services in the future.

Posted 2 years ago

“Easy to order fast delivery by friendly driver.”

Helpful Report

Posted 2 years ago

Thank you so much John for your 5 star rating of Online Insulation Ltd! We really appreciate your kind words regarding our easy to order process, fast delivery and friendly driver! We're so glad you are a repeating customer and look forward to helping you out again soon!

Posted 2 years ago

“Good price, simple delivery, very pleased”

Helpful Report

Posted 2 years ago

Thank you so much Ryan for your glowing 5 star rating of Online Insulation Ltd. We are delighted to hear that you were pleased with the good price, simple delivery, and overall experience. We are very grateful for your continued loyalty and look forward to continuing to serve you in the future.

Posted 2 years ago

“Easy ordering and prompt delivery, done with care.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Online Insulation Ltd. We really appreciate your positive feedback about our easy ordering and prompt delivery, done with care. We are so pleased that you have also been a repeating customer!

Posted 2 years ago

“Very prompt delivery on the date I asked for and quality insulation boards at the lowest price I could find online”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating, Jason! We are truly grateful that you've been our returning customer. It's so great that you were happy with our prompt delivery on the date you asked for, and the quality insulation boards you received at the lowest price you could find online. We hope you'll continue to be a customer of Online Insulation Ltd. in the future.

Posted 2 years ago

“Very happy with the service and quality. Very quick communication”

Helpful Report

Posted 2 years ago

Thank you so much Artan for the 5 star rating! We are delighted that you are very happy with our services and quality, as well as with our quick communication. It is great to know that our esteemed customer has been satisfied with our services and we thank you for being a repeat customer.

Posted 2 years ago

“I have found Online Insulation an excellent supplier. Good quality products, friendly, prompt and efficient service.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind 5 star rating of Online Insulation Ltd.! I am so glad to hear that you have found our products as well as our services to be of excellent quality. We are thrilled that you have found our products to be of good quality, our services to be friendly, prompt, and efficient. Your feedback means a lot to us!

Posted 2 years ago

“Great stuff, easy to order. Very competitive. Driver was great and very helpful”

Helpful Report

Posted 2 years ago

Thank you so much for giving Online Insulation Ltd a 5 star rating! We're elated that you had a great experience ordering with us, and really appreciate you letting us know that our driver was helpful! We're also pleased you've decided to be a returning customer — we look forward to assisting you again in the future!

Posted 2 years ago

“Reasonable prices plus reliable delivery, what's not to like?”

Helpful Report

Posted 2 years ago

Thank you, Norman, for your five-star rating of Online Insulation Ltd. It's great to hear that you like our reasonable prices and reliable delivery. We value our customers and it's wonderful to see that you keep coming back to us for your insulation needs. We really appreciate your loyalty.

Posted 2 years ago

Online Insulation Ltd is rated 4.7 based on 1,546 reviews