Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.72

4.7 Rating 1,584 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

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“Didn’t have the product I ordered in stock, however offered a replacement which had the same performance stats. Delivery communication was good, prompt and on-time. Would very much recommend. Thanks.”

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Posted 4 years ago

Thanks Oliver, We really appreciate you spending the time to send a review. Thanks again for your order.

Posted 4 years ago

“Initially I was impressed with the cost and delivery. However one of the boards had other pieces of insulation glued to it and been used like a pallet. In removing them the board was damaged ( delivery driver wouldn’t do it for fear of causing damage). Unfortunately the client saw this and wasn’t impressed. On contacting yourselves I was met with extremely poor customer service. Denying all responsibility and completely fobbed off. Will not be using again.”

Helpful Report

Posted 4 years ago

Hi James, We have not had any contact form you regarding this. Your delivery was made on 10.02.22 and have had no corrispondence from you since then. Did you maybe call the hauliers office number? If the board has been delivered damaged, please let us know and we will happily swap this for you. We will also contact you to discuss this further.

Posted 4 years ago

“Great service, no problems.. Ordered, paid, delivered when i wanted job done. Many thanks.”

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Posted 4 years ago

Thanks for your order and review Stephen, they are both really apprecated.

Posted 4 years ago

“Delivery day after choose date. Driver just dump goods on street rather then on drive way. Very poor delivery service”

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Posted 4 years ago

Thanks for your review Krzysztof. Your order was processed on 10.02.22 (Thursday) and we delivered on 15.02.22 (Tuesday) Three working days after your order had been placed. We do ask our customers to requested delivery dates that suit the materials that they are ordering and in this case, all of the materials are 3 - 5 working days for delivery so we couldn't deliver sooner than 3 days. We did email you on 10.02.22 to confirm this with you and also to again make you aware that our deliveries are kerbside only. We haven't heard from you directly about any issues but please feel free to get in touch if you have any further concerns.

Posted 4 years ago

“Great service and competive price. Friendly driver offloaded goods and put them where i wanted them. And the office answer the phone when you ring in with a query. Would have been 5 stars if the website order payment hadn't failed twice. I reccommend this company, and will be using again for the rest of my insultation board requirements.”

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Posted 4 years ago

Thanks for the review Carl, we are pleased everything went well with the delivery. As discussed on the phone, if think there was some issue with Paypal talking to your bank on the day you were trying yo place your order. Thanks for bearing with us on it.

Posted 4 years ago

“Good price, delivered on time”

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Posted 4 years ago

Thanks for your review. We really appreciate it.

Posted 4 years ago

“prompt service and the best price I could find anywhere I would highly recommend”

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Posted 4 years ago

Thanks Stuart, we hope we can help again in the future.

Posted 4 years ago

“The delivery driver was excellent! Freindly, polite and helpful a real credit to the company”

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Posted 4 years ago

Thanks Peter, We really appreciate your time in sending the review.

Posted 4 years ago

“Customer service good, competitive price, on time delivery with friendly & helpful driver, product just as expected no problems, going to use them again.”

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Posted 4 years ago

Thanks for your order and review Bryan. We look forward to hearing from you again.

Posted 4 years ago

“Faultless”

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Posted 4 years ago

Thanks Bob, We hope we can help again in the future.

Posted 4 years ago

“Good prices great service.”

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Posted 4 years ago

Thanks for your order and review Tony.

Posted 4 years ago

“I ordered my insulation, it arrived on my requested date. Product was perfect for my job.”

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Posted 4 years ago

Thanks John, Please let us know if we can help again in the future.

Posted 4 years ago

“Ordered pir 100mm insulation boards but had to change it to 90mm. For some reason the price remained the same. However order was changed quickly and delivered within 2 days.”

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Posted 4 years ago

Hi, thanks for your review. 90mm is more expensive than 100mm due to market demand but to save you paying extra, we absorbed the cost for you.

Posted 4 years ago

“Excellent service, straight forward would definitely use you again many thanks”

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Posted 4 years ago

Thanks for your review Russell. We hope we can help again sometime.

Posted 4 years ago

“Excellent service and the insulation boards arrived on time and without damage. Will happily use Online Insulation Ltd again!”

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Posted 4 years ago

Thanks James, we really appreciate your order and review.

Posted 4 years ago

“Excellent service, very happy with purchase. Competitive cost of material and delivery. Would use Online Insulation again.”

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Posted 4 years ago

Thanks Edward, we appreciate your order and review. We hope we can help in the future.

Posted 4 years ago

“Great service kept informed on delivery day came right on time”

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Posted 4 years ago

Thanks Mr Small, thanks again for your order.

Posted 4 years ago

“excellent service and fantastic delivery. Pleasure to do business with you”

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Posted 4 years ago

Hi Mike, Thanks fr your order and review. They are both very important to us.

Posted 4 years ago

“Great service, quick delivery”

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Posted 4 years ago

Hi Jackie, Thanks for your order and review. They are both very important to us.

Posted 4 years ago

“Decent price for 75mm insulation board and arrived within four days of ordering. Would recommend”

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Posted 4 years ago

Hi David, Thanks fr your order and review. They are both very important to us.

Posted 4 years ago

Online Insulation Ltd is rated 4.7 based on 1,584 reviews