Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,549 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went smoothly. The insulation that I ordered was delivered on time and in perfect condition. The driver was friendly and helpful, helping me to move the sheets I had ordered to the door. The process went smoothly and saved me money, thank you.”

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Posted 4 years ago

“Great service thanks .”

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Posted 4 years ago

“Not happy with the change of brand I ordered echo therm and paid for 60 sheets then a different brand gets delivered”

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Posted 4 years ago

Hi Alan, thanks for your review. We emailed you to inform you of the brand swap and to check you were happy on the 22nd at 3.43pm and then you replied at 4.40pm just asking if we could call you before the delivery was made. If there was an issue with the brand, you could have let us know at that point and we would have happily refunded you.

Posted 4 years ago

“Great price and very helpful sales team”

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Posted 4 years ago

“Easy to use web site.Very low cost of panel and delivery in a few days.simple Fabulous service👍👍👍👍👍”

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Posted 4 years ago

“Ordering was really straightforward and your delivery driver was helpful and efficient. Excellent service.”

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Posted 4 years ago

“Quick delivery as requested in preferred delivery date and as per order.”

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Posted 4 years ago

“product replacement was as good as the original and delivered on time. thanks.”

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Posted 4 years ago

“Speedy quote, fast delivery, very helpful, would use them again.”

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Posted 4 years ago

“Amazing, great prices, excellent customer service”

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Posted 4 years ago

“Excellent service and deluvery”

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Posted 4 years ago

“Celotex boards. Delivered on time and no damage so very happy.”

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Posted 4 years ago

“Very easy to order and delivery was on time. Would use again and would recommend.”

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Posted 4 years ago

“Will be using online insulation again easy purchase and delivery”

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Posted 4 years ago

“Very good company to deal with and no problems with delivery”

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Posted 4 years ago

“Great service from start to finish and product is exactly as it said perfect for my garden room. Would recommend”

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Posted 4 years ago

“Had a nice early delivery today. Driver was great. Product great.”

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Posted 4 years ago

“Brilliant price”

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Posted 4 years ago

“Delivered when requested. Spot on!”

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Posted 4 years ago

“The online insulation offer a good price for Rockwall Insulation slabs and when they are about to prepare your order, they send an invoice with Knauf Insulation , even when the order is relatively small. If they don’t have the product (until December, how Rob told me when I spoke with him on the phone) why is available to purchase? It delayed my work for 4 days, because I needed to order from other insulation provider. Their sistem with 2 emails which you need to get before the invoice one is outdated and it is a source of stress for customers. I rated poor because Rob cancelled the order as soon as I asked him and returned my money, otherwise I would have given very poor service.”

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Posted 4 years ago

Hi Adriana, thanks for your review. we are sorry we could not supply the brand of products you required on this occasion. As you placed your order at 4.45pm we hadn't had a chance to process or book your delivery when you were chasing us at 9am the following morning. We got the information to you as soon as the delivery information was available to you and we were going to be sending a more expensive product than the one that was ordered. We completely understand if you wanted a specific brand and this is why you were refunded. The availability of building materials is somewhat reduced at the moment and we are trying our best to meet all of our customer's expectations without adding any costs.

Posted 4 years ago

Online Insulation Ltd is rated 4.7 based on 1,549 reviews