Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.72

4.7 Rating 1,584 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Good service. Two boards defective and not fit for purpose due to manufacture defect”

Helpful Report

Posted 3 years ago

Hi Martin, Thank you very much for your feedback about Online Insulation Ltd. We take our customer satisfaction very seriously and are so grateful that you chose us for your project. We can see that your delivery was made on the 28th of April but we have not heard from you about any issues directly. If there are manufacturing issues, please send through some pictures and we will look to get this resolved for you straight away. We understand how important it is to provide outstanding service, and strive to stay on top of our customer's needs. We do our best to provide a high level of communication and a prompt response to any queries or issues. We would love to hear from you if there is anything further we can help with. Thank you again for the kind words. Kind regards, Online Insulation Ltd.

Posted 3 years ago

“Good”

Helpful Report

Posted 3 years ago

Thank you so much Graham for your 5 star rating of Online Insulation Ltd. We are so delighted to see that you have been a happy, returning customer. Good customer feedback like yours is always greatly appreciated. Thank you for sharing your positive experience with us!

Posted 3 years ago

“Easy to order. Quick to deliver.”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star rating of Online Insulation Ltd, Bill! We appreciate your review, and we're glad to hear that you found the ordering and delivery processes so streamlined. We strive to make the ordering process easy and efficient, and we're happy to know that we achieved that for you!

Posted 3 years ago

“A very good experience and excellent delivery service and helpful driver”

Helpful Report

Posted 3 years ago

Thank you so much for giving Online Insulation Ltd a 5 star rating! We greatly appreciate it. We're glad to hear that you had a great experience and enjoyed the excellent delivery service and helpful driver. We value your feedback and thank you for choosing us!

Posted 3 years ago

“Great service. Easy to order and it arrived when they said it would”

Helpful Report

Posted 3 years ago

Thank you, Marc, for your 5 star rating of Online Insulation Ltd! We are glad to hear that our service was great and that the ordering process was easy and that you got your order when you were expecting it. We truly appreciate your loyalty in shopping with us. Thank you!

Posted 3 years ago

“Delivery came as ordered, A sheet of plasterboard was damaged on arrival but was replaced the next day . Will use again!”

Helpful Report

Posted 3 years ago

Thank you so much for your five star rating of Online Insulation Ltd, Kevin! We're delighted to hear that your delivery came as ordered and that we were able to replace the sheet of plasterboard that was damaged upon arrival the very next day. We would also like to take this opportunity to thank you for being a repeating customer, and we look forward to continuing to provide you with outstanding services.

Posted 3 years ago

“Very quickly delivery”

Helpful Report

Posted 3 years ago

Thank you so much, Diomildo, for your 5 star rating of Online Insulation Ltd. We are pleased to hear that you got your delivery very quickly. We appreciate you taking the time to share your positive experience with us.

Posted 3 years ago

“Ordered my insulation asked for Friday delivery got it Friday Good price Good communication”

Helpful Report

Posted 3 years ago

Thanks so much for your 5 star rating, Neil! We really appreciate your positive feedback, and we're pleased to hear that you're happy with the price and communication. We're also delighted that you've been a returning customer and we look forward to continuing to serve you in the future!

Posted 3 years ago

“Excellent service ordered Sunday delivered Tuesday suggest you have a delivery option of any day when it makes no difference to customers but could save you transport costs.”

Helpful Report

Posted 3 years ago

Thank you so much Robert for giving us a 4 star rating of Online Insulation Ltd! We greatly appreciate your kind gesture. Additionally, we thank you for your suggestion regarding the delivery options. We always make the best efforts to ensure that our customers are satisfied with our service and sincerely appreciate your loyalty as a repeat customer.

Posted 3 years ago

“Great thanks”

Helpful Report

Posted 3 years ago

Great Thanks for the 5 star rating for Online Insulation Ltd, Graham! We really appreciate your support and loyalty as a repeat customer.

Posted 3 years ago

“Competitive prices and a very quick delivery”

Helpful Report

Posted 3 years ago

“I ordered the insulation boards online as this site had best price, and the boards were delivered in few days and they kept in touch in process via email etc. would recommend”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating of Online Insulation Ltd, Kamran. We are so pleased to not only hear you had a great experience ordering your insulation boards online, but that you chose to re-order again. We truly appreciate your loyalty and hope you continue to come back to us in the future.

Posted 3 years ago

“Great ontime”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We are incredibly grateful to have your continued support. We strive to provide a great ontime service and are pleased that it has been consistent and reliable for you. We look forward to your future business with us.

Posted 3 years ago

“But there's an issue accessing your site from Iphone, I have to want to buy from you and switch to a laptop, which I do as I've been very pleased with your service”

Helpful Report

Posted 3 years ago

Thank you so much, Peter, for your 5 star rating of Online Insulation Ltd! We deeply appreciate your loyalty to our company and thank you for continuing to trust us for your insulation needs! We're sorry about the issue accessing our site from an iPhone and grateful that you chose to switch to a laptop so that you could purchase from us. We greatly appreciate your continued support and patronage. Thank you for being a loyal, returning customer!

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Thank you so much for the fantastic 5 star rating for Online Insulation Ltd, Jeff! We really appreciate your great feedback on our service – it's always great to hear when our customers are happy! We're also grateful that you've continued to use our insulation services, and we look forward to serving you in the future!

Posted 3 years ago

“All good. Thanks”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating of Online Insulation Ltd, Behzad! We really appreciate your kind words and feedback. All good. Thanks!

Posted 3 years ago

“Products and prices are fine. Correspondence from the company are fine. Delivery fine. The only issue i have had with the 2 x orders i have placed is the 'payment'. Both times i had issues making the payment/ payment declined etc. Took me hours to sort out and tried numerous accounts. To the point where i almost gave up and just purchased locally at a builders merchant. The only reason i did not, is that the builders merchants prices were way too expensive compared to Online Insulation sales”

Helpful Report

Posted 3 years ago

Thank you for your 4-star rating of Online Insulation Ltd., Carl! We truly appreciate your loyalty as a repeating customer and we are glad that our products, prices, correspondence, and delivery were all fine for you. We are sorry for the issues you had making your payments for the two orders; we understand how much time and effort it can take to sort it out and we commend you for not giving up! Thank you for keeping us in mind.

Posted 3 years ago

“Arrived quickly and the very kind driver helped me carry them into my garden.”

Helpful Report

Posted 3 years ago

Thanks so much Joanna for your 5-star rating of Online Insulation Ltd. We're glad to hear that our product arrived quickly and that our driver was kind enough to lend you a helping hand. We truly appreciate your support and repeat business!

Posted 3 years ago

“Happy with the service and all products where in good condition. Turned up nice and early on the day I wanted it, friendly delivery guy, Didn't have a problem on putting it where I wanted it. Wood recommend and buy again 100%. All products at excellent prices. Better than another place who wanted more money to deliver Called insulation4less , couldn't be bothered for the business”

Helpful Report

Posted 3 years ago

Thank you so much for your fantastic 5 star rating of Online Insulation Ltd. We are delighted to hear that you were happy with the service, products, price and delivery. It is great to know that Online Insulation provided better value for money than Insulation4less and that the delivery guy was friendly. We appreciate you recommending and purchasing from us again. Thank you!

Posted 3 years ago

“Very happy with my order it was very stright forward on Web site, delivery driver was great he fork liffted insulation to drive way.”

Helpful Report

Posted 3 years ago

Thank you so much for your wonderful 5 star rating of Online Insulation Ltd! It's very much appreciated. We are glad to hear that you were satisfied with your order and that our delivery driver was able to assist with the loading. We thank you for your business!

Posted 3 years ago

Online Insulation Ltd is rated 4.7 based on 1,584 reviews