Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.72

4.7 Rating 1,584 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had no idea when my order would be delivered, no response to emails or didn’t pick up the phone. Changed the manufacturer of the insulation but didn’t give me the price difference. One of the board was a different thickness. Their only saving grace was the guy who delivered it was brilliant.”

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Posted 5 years ago

“The insulation and DPM turned up as planned in May, however the pink grip and silicone never turned up. They have ignored 4 emails since asking for them to rectify it.”

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Posted 5 years ago

“The Reticel insulation boards were delivered earlier than expected. All intact and well wrapped. Thank you A happy customer”

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Posted 5 years ago

“Great price and quick delivery, would recommend to anyone.”

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Posted 5 years ago

“Celotex delivered quickly and without hassle. Good all round service , good quality and the best price too.”

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Posted 5 years ago

“Having checked prices found online insulation to be most inexpensive. Having order I needed to amend it which I managed to do without any problems having used webchat/email to confirm revised order. Order arrived on time and in good condition. Absolutely no hassle even though delivery was on a very big lorry.”

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Posted 5 years ago

“Bulk purchase of 15 x 2400x1200x100mm PIR boards, best price I could find. Unfortunately only 1 board was delivered. However, spoke to Rob at OnlineInsulation and within 6hours the remaining 14 boards were delivered, enabling me to keep my Schedule of Works on track. Excellent service and thank you for saving me a big rescheduling headache!”

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Posted 5 years ago

“Hi good service good price and prompt delivery what more can you ask for will use again”

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Posted 5 years ago

“Insulation dumped in garden for delivery no phone call to say anything has arrived on site”

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Posted 5 years ago

Hi Mohammed, Thanks for your review, I can see a flow of 10 emails between yourself and us discussing your delivery on 31.07.20 so I'm not really sure how you would not know that it was arriving on 31.07.20? We ask that you are at home for the delivery and as you knew it was coming on the 31.07.20, I'm struggling to find the reason for a 1 star review.

Posted 5 years ago

“Quick delivery good communication”

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Posted 5 years ago

“Very good service ever though we were in lockdown and the staff were working from home”

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Posted 5 years ago

Hi Neil, Our aim is to provide the best service. Thanks for your review.

Posted 5 years ago

“Excellent value for money fantastic customer service”

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Posted 5 years ago

Hi Suzanne, Thanks so much for your review.

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi David, Thanks so much for the review.

Posted 5 years ago

“Top quality products at the right price, prompt delivery”

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Posted 5 years ago

Good Afternoon Bardhyl Bileri, We are pleased that you were happy with your delivery and products. Thankyou for your review.

Posted 5 years ago

“Not only was the service excellent. The order arrived before the time i was expecting it. All in all i very pleased. I would definitely recommend you to anyone. Thank you.”

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Posted 5 years ago

Good afternoon Danny, Its great to hear you're happy with the service you received from us. Thanks for the review.

Posted 5 years ago

“Great price, quick delivery”

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Posted 5 years ago

Hi Julie, Thanks for your review. We're very pleased that you are happy with our service.

Posted 5 years ago

“I will recommend this company to all my friends”

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Posted 5 years ago

Good Afternoon Adrian, Thankyou for your recommendations, and thanks for a great review!

Posted 5 years ago

“One of the worst online companies I have worked with. Please do not buy from them. Happy to take your money. No customer support and products defective. No support.”

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Posted 5 years ago

Good Morning John, Thankyou for your review. I can see that some of the plasterboards delivered to you were damaged and that these have been replaced for you. I can also see that some of the beads were ordered incorrectly and we will be collecting them from you on Friday at no additional cost. We are sorry for any inconvenience caused.

Posted 5 years ago

“Did not work very well”

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Posted 5 years ago

Good morning, I can see that you have ordered and received some iKoustic MuteMat 2 Soundproofing Board. It would appear that we haven't heard anything from you regarding any issues. This product is usually installed as part of a system, and if you would like to contact us, we would be more than happy to assist you in the installation process.

Posted 5 years ago

“As promised. Delivered on time. Will be using You again”

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Posted 5 years ago

Hi Jon, Thanks for the review. We look forward to hearing from you again.

Posted 5 years ago

Online Insulation Ltd is rated 4.7 based on 1,584 reviews