Opticsplanet Reviews

Name: Opticsplanet
Rating: 1.39

1.4 Rating 93 Reviews

10 %

of reviewers recommend Opticsplanet

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Metrics

1.4

Based on 93 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Opticsplanet 1 star review on 30th December 2022

Alex

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I have ordered 10 different items in the last few months from OP. I have had to wait as long as two months to receive some of the items they said were in stock. All of the items I ordered were at least double the posted wait time. I only ordered though OP, because they said the items were in stock. I asked for a discount on the item that was two months late and received 8%. It’s better then nothing, but not enough to keep my business. I am no longer going to shop from them.”

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Posted 5 years ago

“Terrible customer support. Really no reason to order from them with so many others available. Shipping is very slow, they don't answer the phone or return messages either. Recently they sent out an email of excuses as to why they can't do their job...a perfect reason to go elsewhere IMHO.”

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Posted 5 years ago

“My opinion is strictly not to purchase from this website. I placed a 400$ order for a build over a month ago, it has been in processing status since. I have called countless times and emailed to try to get any update on the status of my order. All i have received are two completely automated emails that give literally no information. I understand we are all busy and we are all dealing with this pandemic- but in-stock items dont take over a month to put in a box and ship. The worst part is- I can get no information on my order and also- can find absolutely no way to cancel my order now that its placed. I have to file a claim with my bank to get this money back. Fair warning....”

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Posted 5 years ago

“I had only ordered from Optics Planet once before but have known of their reputation for years. My first experience was reasonable, good price, ok shipping. My next order has not gone so well. I ordered 4 different items at once so I could get the free shipping over $49.00. After a month of not receiving my order I cancelled it. The next day I got an email saying that all my stuff was back in stock, would I like to reinstate my order? I said yes and a couple of days later I got a shipping confirmation. It's been 2 weeks now, still don't have my stuff.”

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Posted 7 years ago

Opticsplanet is rated 1.4 based on 93 reviews