Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

ozwashroom Reviews

4.4 Rating 1,298 Reviews

86 %

of reviewers recommend ozwashroom

Company Reviews

Product Reviews

4.4

Based on 1,298 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Write Your review

Tell us how ozwashroom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ozwashroom 4 star review on 21st April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I have yet to receive the order which was placed on the 20th July (order number 1000022353). I have been informed by your company that the delivery was sent by mistake to the Amazon warehouse in South Dandenong. I asked could you please arrange for the courier (fastway) to retrieve the parcel and deliver it to our address , but as yet nothing has been done. I noticed that my credit card has been charged for this transaction but as yet no goods have arrived.”

Posted 3 years ago

We are bending backwards for you to solve an issue which is not our fault at all, and yet you still complaining. Since you didn't take any transport insurance and we offered you free delivery this will take some time to be resolved or you may contact Fastway yourself to redeliver for you.

Posted 3 years ago

“I never ordered anything and sent nimerous e mails to tell you. Please stop emailing me”

Posted 3 years ago

“Under Australian consumer laws are you not responsible for products you sell?”

Posted 3 years ago

Hi; This is Bobrick product made in USA, it is not ozwashroom product, please revise your review, we are only distributors of Bobrick products. We can guarantee you that our products is far superior than any other brands. Appreciated your help, please revise Richard

Posted 3 years ago

“Hand rub dispensers did not work with soap, difficult to push button and release soap and hand rub.”

Posted 3 years ago

We never advertise the dispenser as hand rub dispenser, we are very specific in our description and please refer to our website for that, hand rub never work on this dispenser, we advertise it as sanitiser GEL dispenser.

Posted 3 years ago

“Damaged goods on delivery and was told I would have to buy replacement curtain rail at $240 as this was the only item damaged of the 10 units and they were all packaged together this was very disappointing I am building a non for profit hospice centre in mansfield with donated funds which are limited So I have had to try and repair damaged goods as the budget does not allow for additional items”

Posted 3 years ago

“I ordered a total of four products which stated on the website that they were all in stock and I would have the items in 3-5 business days. They arrived two weeks later and three out of the four items were incorrect. I rang and was told multiple Times that there are no refunds and it was my fault for not ordering their products! Stay away from this company!”

Posted 3 years ago

“Went to this website to look for 2 products, paper towels and dispensers. The model of the dispenser I chose was listed as in stock and some of the paper towels weren't available, so chose 1 that looked like it had a better quality and was also in stock. Once you go to the cart, that paper towel is not in stock but you can back order it. Since i needed the towels more than anything else, I chose another one but a bit thinner and that one was coming up as available, so decided to order both products just so I could test quality. The following week i receive a call from one of OzWashroom representatives saying the dispenser actually wasn't in stock, but both paper towels were. They could send me the boxes with towels straight away, but not only the dispensers would take a month to be delivered, but I would also have to pay for the delivery. Since this company's ability to keep track of stock online and ways of managing errors with clients is so poor (I ended up having to pay for someone else's mistake), they leave me no choice but to not do business with them again.”

Posted 3 years ago

“Absolutely disgusting service. When trying to fix the issue. Richard laughed”

Posted 3 years ago

“I spoke to Ian to ask if he could arrange goods to be left at the back doorstep, he told me that was not possible as the courier only responded to emails and he was too busy, I contacted the courier myself and it was not a problem sorting the delivery. Ian was absolutely useless”

Posted 3 years ago

“I received the quantity of toilet paper ordered, however it was not the product that I ordered and paid for. No communication was received about the product delivered was as substitution or for other reason. An email was sent from ozwashroom prior to delivery stating that order there was no recourse for returns or exchange of goods received, which j thought was rathr strange! Anyway the toilet paper is ok...just won't order again from ozwashroom.”

Posted 4 years ago

“One of the dispensers was broken in the box when we opened it.”

Posted 4 years ago

“You sent me the wrong bin. Money back please”

Posted 4 years ago

“I ordered this hospital grade dual action sanitizer but they gave me Eucalyptus Sanitizer in stead without notify me earlier.”

Posted 4 years ago

“Not even received. No response to messages. Ready to head to fair trading. Not happy.”

Posted 4 years ago

“Very poor Refer to google review”

Posted 4 years ago

“Appalling service. Still no product after 6 weeks and won't answer the phone now. Just kept getting told it would be the next day and now delivery has lost the parcel & Oz Washroom say that my order is complete. Not happy at all!! Cannot recommend this business at all.”

Posted 4 years ago

“Took money didnt deliver”

Posted 4 years ago

“Couldn’t rebuy. You are now part of the problem.”

Posted 4 years ago

“Cannot believe that your price for Toilet Rolls has doubled since our last order I will be going elsewhere for my future orders”

Posted 4 years ago

“Hi Sorry I still have not received this product. Can you double check?”

Posted 4 years ago

Hi Peggie, Sorry for the delay, we will follow up for you. Thanks.

Posted 4 years ago

«
1
2
3
4
»

ozwashroom is rated 4.4 based on 1,298 reviews