ozwashroom Reviews

Name: ozwashroom
Address: 5 Enterprise Court, Mulgrave, Victoria
Rating: 4.44

4.4 Rating 1,579 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone

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ozwashroom 5 star review on 5th June 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order what we need and very quick delivery.”

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Posted 6 months ago

It’s great to hear your ordering experience was smooth and your delivery arrived quickly. Thanks for your support and we look forward to helping you again soon.

Posted 5 months ago

“Always have the stock I require and send it out very promptly.”

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Posted 6 months ago

Thank you for your Awesome review! Your support means a lot to us.

Posted 6 months ago

“Easy to order online and delivery was quick.”

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Posted 6 months ago

Thank you for your feedback! We're glad you enjoyed our quick service

Posted 6 months ago

“Overall, a very unimpressive interaction. I ordered my peroducts on Monday, and during a phone call on Friday I was told that one of the items was out of stock and should be in the next week. I asked, why hadn't somebody called me to advise of this and ask what I wanted to do. When my products finally arrived, the support leg on the fold down support rail for the toilet, the support leg was separate from the arm rest. I rang to ask if it could be replaced. The first thing I was topld was that it had been longer than 24 hours since the item had been delivered and I had no come back. Well that is not correct according to consumer protection. I told the woman on the phone that that was incorrect information, and besides we had opened the parcel less than 30 minutes before me ringing to say it was broken. The girl told me it was my fault and that ozwashroom would not be responsible. I repeated that the arm was already separated prior to opening the package, she again reiterated it had been more than 24 hours since the parcel had been delivered. There was no offer of asny sort offered to help the situation. A good business person would have offered to get their sales rep to bring over a replacement and look at the one I had to determine the damage. No such offer or suggestion was made. The end result being that if I need to purchase any other aids in the future, I will do my best to purchase them elsewhere. Your telephonist was rude, obnoxious and did nothing to make me want to deal with you again Regards Brian 0412610412”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We’re sorry to hear that you were not satisfied with your experience. To clarify, your order was delivered on 17 February, and you contacted us a few days later regarding the issue. As per our policy, any damage must be reported within 24 hours of delivery. That said, our team did offer a replacement unit for collection; however, the damaged unit needed to be brought in at the time and it was not collected. We also take your comments regarding the phone interaction seriously, as all calls are recorded. Our team strives to communicate respectfully at all times and we will review this matter internally. Please feel free to contact us if you would like any further assistance.

Posted 6 months ago

“N/A for my order”

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Posted 6 months ago

Thank you so much for your review!

Posted 6 months ago

“MY ORIGINAL ORDER WAS LOST IN TRANSIT. OZWAHROOM FOOLWED IT UP AND RESENT THE ITEM INSTANTLY WITHOUT FUS. THE REPLACEMENT ARRIVED THE VERY NEXT DAY. VERY IMPRESSED WITH THEIR LEVEL OF SERVICE. THANK YOU.”

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Posted 6 months ago

Thank you so much for your kind words! We are really glad we could quickly resolve the issue and get your replacement to you the next day. Providing reliable service is very important to us

Posted 6 months ago

“Was annoyed that the default was to pay insurance as I didn't need insurance because I was picking this item up myself. Also, the quality of the towelette fold is not as good as what I can get from other suppliers and it doesn't fit as well in our towelette holders. This makes it more difficult both to load the towelettes into the holder and to pull them out. Next time I will be looking for a different option. I am prepared to pay a little more to ensure that the towelette type works best for our workplace situation.”

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Posted 6 months ago

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate your feedback. Transit insurance is optional and is your paper towel dispenser a Kleenex or another brand?. Please let me know when / if, you're next in hopefully and I can try and sort the size discrepancy out. Regards Ian

Posted 6 months ago

“Great on time service”

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Posted 6 months ago

Thank you so much for your kind review!

Posted 6 months ago

“Great Value & Service”

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Posted 6 months ago

Thank you so much for your kind review!

Posted 6 months ago

“Great products fast shipping and reliable service highly recommended”

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Posted 6 months ago

Thank you for the great feedback! We truly appreciate your support!

Posted 6 months ago

“Great service and appreciated items being expedited in their delivery. Super helpful.”

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Posted 6 months ago

Thank you for the great feedback!

Posted 6 months ago

“Easy quick kind service.”

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Posted 7 months ago

Thanks for the review! Looking forward to serving you again

Posted 7 months ago

“This is second purchase from Oz Washrooms both were so easy. Website for online ordering is easy and clear and items arrived as describted and in no time at all.”

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Posted 7 months ago

Thank you so much for your kind review! We're so glad you had a smooth ordering experience and fast delivery. We really appreciate your support and look forward to serving you again.

Posted 7 months ago

“Great service. Ordering process was easy and delivery was very fast. Thank you.”

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Posted 7 months ago

Thank you for the great feedback.

Posted 7 months ago

“quick service”

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Posted 7 months ago

Thank you for your feedback. We are glad you enjoyed our quick service.

Posted 7 months ago

“Fast delivery!”

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Posted 7 months ago

We are glad our quick service made your experience better. Hope to welcome you back again soon.

Posted 7 months ago

“The products were faulty, smelt terrible, and were a complete waste on time and money. I have asked to replace them. And because I opened the box, your representative said no. I am taking my complaint up with Rubbermaid directly”

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Posted 7 months ago

We appreciate you taking the time to share your feedback and are sorry to hear about your experience. As outlined in our return policy, some items are not eligible for return and requests must be made within the specified timeframe. These guidelines are set by both our store and Rubbermaid.

Posted 7 months ago

“nice clean good looking showroom.”

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Posted 7 months ago

Thank you for your kind words! We’re glad you enjoyed our clean and welcoming showroom. We look forward to seeing you again soon.

Posted 7 months ago

“Sorry l haven't received my order as yet due to not knocking on the door when my father is here unhappy customer”

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Posted 7 months ago

Hello Juanita, Our driver knocked on the door and attempted to call you, but unfortunately there was no response. If you had selected the “Leave in a safe place” option when placing your order, it would have helped avoid this inconvenience.

Posted 7 months ago

“Easy ordering. Great service”

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Posted 7 months ago

Thank you so much for your kind review!

Posted 7 months ago

ozwashroom is rated 4.4 based on 1,579 reviews