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ozwashroom Reviews

4.4 Rating 1,292 Reviews

86 %

of reviewers recommend ozwashroom

Company Reviews

Product Reviews

4.4

Based on 1,292 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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ozwashroom 4 star review on 21st April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was a disaster. Ozwashroom would not email Aramex to leave items without signature. I had to drive 80 km to Wollongong to collect item and then 80 km home , then Aramex only gave me one parcel instead of two! This all took over two weeks! I get items from USA and UK in under one week to my door at Colo Vale. Would not buy again.”

Posted 6 months ago

Dear Steve, Thank you so much for taking the time to share your experience with us. We are deeply sorry that your delivery process was a disaster and we apologize for the inconvenience this caused you. We understand the frustration and we take your feedback very seriously. Could you please tell us more about how we could have improved this situation for you? We are always looking for ways to make things better for our customers and would love to hear your ideas. Once again, thank you for bringing this to our attention. Sincerely, Ian

Posted 6 months ago

“Our order came straight away. The service has been great”

Posted 7 months ago

Thanks so much, Belinda, for the amazing 5-star rating you have given us! We are so glad to hear that your order came straight away, and that you have been highly satisfied with our service. We truly appreciate your loyalty and support. Thank you! Regards Ian

Posted 6 months ago

“Great price but too thin as water just crumbles paper towel rendering it unusable.”

Posted 7 months ago

Thank you so much for your feedback about Ozwashroom, Karyn. We value customer feedback about their experiences with our products and are sorry that your experience was not what you expected. We are sorry for the issue with the paper towel crumbling when used with our product. We would love to know how we can make it better for you, Karyn. How can we improve our product so that it works better with paper towel? Regards Ian

Posted 7 months ago

“Quick and good quality, thx”

Posted 7 months ago

Thank you so much for your 5 star rating Lin! We are extremely happy that our quick and good quality service was up to your standards. It is great to know that our hard work is appreciated. Thank you again for your review! Regards Ian

Posted 7 months ago

“Prompt service delivery & items packaged was excellent”

Posted 7 months ago

Thank you so much for your 5 star rating! We are delighted to hear that you were satisfied with the prompt service delivery and the items were packaged excellently. We value your feedback and thank you for choosing OZWashroom! Regards Ian

Posted 7 months ago

“Service was great. Easy to use ordering & quick delivery. It's the product we have an issue with.”

Posted 7 months ago

Thank you, Kim, for your 4 star rating of ozwashroom! We appreciate your feedback that our service was great, the ordering process was easy, and that the delivery was quick. We understand your issue with the product, and we are taking your feedback into consideration to ensure the best quality possible. Regards Ian

Posted 7 months ago

“Great product, and quick delivery - so far the product has been durable, and we will be purchasing again in the future from ozwashroom”

Posted 7 months ago

Thank you so much for your amazing 5 star rating! We are delighted to hear that you are pleased with our product and delivery. Our team will strive to continue delivering the best quality products to you and we look forward to another purchase from you in the future! Regards Ian

Posted 7 months ago

“good quality, fast delivery, excellent service”

Posted 7 months ago

Thank you so much for your 5 star rating of Ozwashroom! We appreciate your kind words and are so pleased that you enjoyed the good quality, fast delivery, and excellent service. It's always great to hear feedback, so thank you Helen! Regards Ian

Posted 7 months ago

“Product exactly as expected, prompt delivery.”

Posted 7 months ago

Thank you so much for your 5 star rating! We are so pleased that our Ozwashroom product met your expectations and that the delivery was prompt. We appreciate your positive feedback! Regards Ian

Posted 7 months ago

“Great service and great product. My staff thank you”

Posted 7 months ago

Thank you so much Christine for your 5 star rating of Ozwashroom! We're so glad to hear that you're happy with our great service and product. We highly appreciate your loyalty and thank you for your wonderful review! Regards Ian

Posted 7 months ago

“We found Ozwashroom easy to find what we needed”

Posted 7 months ago

Thank you so much for your 5 star rating of Ozwashroom! We appreciate your loyalty and are glad to hear you found it easy to find what you needed. Thank you for being an Ozwashroom customer! Regards Ian

Posted 7 months ago

“Easy ordering & delivery process. Quality product, good value.”

Posted 7 months ago

Thank you so much for your 5-star rating of Ozwashroom! We are so thrilled you were satisfied with the Easy ordering & delivery process, quality product, and good value. We appreciate your kind words and support! Regards Ian

Posted 7 months ago

“The careers like but they are a bit expensive”

Posted 7 months ago

Thanks for your 5 star rating of Ozwashroom, Victor! We are thrilled to know you enjoyed having our services around. We understand that our services may be a bit expensive for some, so be sure to check out our website for any upcoming promotions. Thank you for your support! Regards Ian

Posted 7 months ago

“So far these have been a good hand dryer as the previous ones seem to break down very easy.”

Posted 7 months ago

Thank you, Tim, for the 5-star rating of Ozwashroom! We appreciate your loyalty and are so glad that our hand dryers are performing well for you. So far these have been a good hand dryer as the previous ones seemed to break down very easily. We appreciate your feedback! Regards Ian

Posted 7 months ago

“Ian is very helpful including the call centre. I feel confident buying their products online”

Posted 7 months ago

Thank you so much for your fantastic 5 star rating and kind words of appreciation for our ozwashroom product and Ian's attentiveness from the call center! We really appreciate your loyalty and are so glad to have been able to provide you with a positive experience. Thank you again for your kind words. Regards Ian

Posted 7 months ago

“Always a quick and easy purchasing process with very prompt delivery”

Posted 7 months ago

Thank you Bronwyn for your 5 star rating of ozwashroom. We are delighted to receive such a positive review. We strive to make the purchasing process quick and easy and ensure prompt delivery of products each and every time. Thank you, once again! Regards Ian

Posted 7 months ago

“Easy to deal with. Transport took a bit longer than desired but thats just how it is at the moment. No complaints.”

Posted 7 months ago

Thank you for your 5 star rating, Michael! We are glad to hear Easy to deal with! We apologize for the delayed transportation; however, these issues are common in our current environment. Thank you again for your no complaints attitude, it is greatly appreciated! Regards Ian

Posted 7 months ago

“The service was outstanding, the product excellent, delivered on time in excellant packaging”

Posted 7 months ago

Thank you so much Barry for your five-star rating of OZwashroom! We are so glad to hear that you had a positive experience with us -- it is exactly what we strive for! We are delighted that you felt the service was outstanding, the product excellent, and the delivery on time in excellent packaging! Thank you for your kind words. Regards Ian

Posted 7 months ago

“Haven't installed products yet so cannot speak to its quality but it looks okay. Half the installation bolts were missing from the box. Customer service when querying this was very poor and no further communication was received after I made a request that the listing be changed to highlight the lack of installation equipment provided. Not quite sure why they asked me to do a review after not replying to my request.”

Posted 8 months ago

Thank you taking the time to review ozwashroom and for bringing this issue to our attention. But as we explained to you a few times the fastening bolts are subject to the type of wall that you are fixing it to, and there are many different types of walls in this world, your person installing the unit has to make a learned decision and use the correct type, hopefully. Could you please tell us more about your experience with customer service and what could have been done better? Regards Ian

Posted 8 months ago

“products are amazing and delivery is prompt.”

Posted 8 months ago

Thank you so much for your amazing 5 star rating of ozwashroom! We are really happy to hear that you are pleased with our products and delivery. We strive to provide the best customer service and quality products to our customers. Thank you again for your support and kind words! Regards Ian

Posted 8 months ago

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ozwashroom is rated 4.4 based on 1,292 reviews