PreciousLittleOne Reviews

Name: PreciousLittleOne
Rating: 3.98

4.0 Rating 1,593 Reviews

75 %

of reviewers recommend PreciousLittleOne

Company Reviews

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Metrics

4.0

Based on 1,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boxes all arrived damaged but contents all look ok from a quick glance shortly after arrival. Still to unpack properly to ensure all is ok. All four of my items had been placed into one parcel. Plastic covering arrived ripped and boxes were ripped and squashed. Good job they were gift to give to someone else.. they would have got sent back!!!”

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Posted 7 years ago

“The delivery was quick, website easy to use and product good quality. I would say the instructions for the cot need to be a lot clearer. I am generally good with all flat packs but have never came across such poor instructions before.”

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Posted 7 years ago

“Service and items are excellent.”

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Posted 7 years ago

“Great value for money really fast delivery”

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Posted 7 years ago

“Good price and quick delivery”

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Posted 7 years ago

“Fast delivery! Very happy with items ordered”

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Posted 7 years ago

“Arrived next day.”

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Posted 7 years ago

“Website was easy to use and product is correct and ok to setup. However Yodel delivered a box which had large holes at both ends, almost fist size which was great as the car seat wasn't wrapped in anything to protect it.”

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Posted 7 years ago

“Fast delivery, & query I had was resolved straight away. Would definitely recommend”

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Posted 7 years ago

“Great price delivery came before expected”

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Posted 7 years ago

“Delivery was fast and I think my baby likes it”

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Posted 7 years ago

“Still waiting for return call promised 3 weeks ago about faulty pram hood... Said well be in touch in 2 days!! Not good customer service”

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Posted 7 years ago

“Arrived quickly, easy to put together and attach to the bed.”

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Posted 7 years ago

“Very happy with service. Seamless from ordering to delivery”

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Posted 7 years ago

“Great communication and speedy delivery of my new pram, which I am very pleased with.”

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Posted 7 years ago

“Fast delivery but box was damaged luckly inside ok”

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Posted 7 years ago

“Very pleased with this purchase. The pale blue colour is perfect not a washed out colour. Quickly delivered. The one irksome problem is the quilt is not stitched into the top cover so on washing you have to manoeuvre the quilt straight. All in all I am pleased with this item.”

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Posted 7 years ago

“Very fast delivery only down side was the box was open and it was a bit dirty inside but the item was ok”

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Posted 7 years ago

“Easy to order, quick delivery.”

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Posted 7 years ago

“Initially I was frustrated as the company don't have a phone number (their number directs your to the website) and I desperately needed a rear facing car seat and accessories for a long journey, Precious Little Ones were the only stockist with any stock in the whole UK; I didn't want to order online to be told there was no stock and I couldn't ring them to check their website stock figure was accurate! I emailed them and was surprised how swiftly they replied letting me know my only option was to check stock online on the Saturday morning and drive over an hour to the shop in the hope none had been sold in the interim. I couldn't risk it, so I ordered the car seat online on the Saturday, hoping to be able to collect from store that afternoon. Unfortunately the customer service team said I couldn't collect the car seat on the Saturday even though I had just ordered it online, which was a bugbear. HOWEVER, they provided me with swift responses and reasons as to why (warehousing staff not being on site etc) On Tuesday my car seat still hadn't been dispatched and I emailed in a panic as our trip away was on the following Saturday. Someone called me that afternoon and said my car seat was being sent Wednesday by expedited delivery to ensure arrival for the weekend. One of the items I ordered was delayed but they kept me in the loop, I also needed to add an item to my order which they seamlessly and swiftly did. I can not fault the customer service and promptness of the email system. My only critique would be the lack of a click and collect system / or the option to reserve an item with a phone payment .”

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Posted 7 years ago

PreciousLittleOne is rated 4.0 based on 1,593 reviews