Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 650 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

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“This company is the most dodgy company I have ever seen. I ordered 2 trees in one transaction. Only one of them arrived. The 2nd one never arrived. I can't phone them as they are not reachable, so I emailed them at least 5 times for 3 months and no one ever responded to me. I tried to get in touch with them from contact page in their website many times, no response, then i used a customer support email address, used that email for many times, no response. I called my credit card provider to refund me the amount, that was the only way I got my money back. I spent hours and lots of headache. Never use this company, they are fraud. There are much better online plant companies out there which are good and I started using them and no headache.”

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Posted 4 years ago

“the are absolutely rubbish, still waiting for my order, and they havent answered my emails, well except for automated ones, stay well clear of these bandits, from waht i camn see they are blaming it on the virus that they cant make delivery times, but they are still taking new orders before they clear the back log, bad practice !”

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Posted 4 years ago

“Is like they have no custurmer service imposible to return an item as they don't answer to emails”

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Posted 4 years ago

“Ordered 2 rose bushes.After a very long delay they arrived in a very dry state,tried to revive them to no avail,sent photos as requested,another delay.emailed them again asking for a refund or replacement.After another delay their response was our experts stated that they roses were ok?? I actually threw them away.Dont primrose ever say they are wrong?Avoid this company at all costs.You have been warned!!!”

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Posted 4 years ago

“Awful, service. Been waiting a month for a Tree! I've emailed everyday for 2 weeks without a reply! I don't if the tree is still in their storage or floating around the country dead in a box!”

Helpful Report

Posted 4 years ago

“I ordered and then cancelled a garden chair, all logged with emails. I then refused the delivery when it turned up. I’ve been trying to get replies to my emails re a refund but nothing has been forthcoming. I’m due to pay my credit card bill by 6/7 otherwise I’ll be charged interest. They cannot be reached by phone.... help”

Helpful Report

Posted 4 years ago

“Ordered a plant 27th April, just arrived 29th June, it is the wrong plant,they do not reply to emails and can not get through to them on phone. Have started claim with my bank.”

Helpful Report

Posted 4 years ago

“This company delivered two items to me which I had not ordered, I have sent emails requesting they collect these since they are large boxes and I am having to store them in my greenhouse to keep them dry which is very inconvenient. I have had no response to my emails but I have found out the CEOs name and address if other people would like to write to him personally regarding their particular problems, it is Mr. Mark Pearson, 46 Hill Road, Watlington, Oxfordshire, OX49 5AD”

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Posted 4 years ago

“Ordered a water feature 6 weeks ago ... like everyone else we have not received it. No reply to emails, they are using the Covid pandemic to rip people off. Are they still trading? Makes you wonder if they are about to go into administration. They deserve to with their non-existent customer service.”

Helpful Report

Posted 4 years ago

“Dreadful customer service. Items not arrived after a month. Still trying to cancel my order and get a refund but keep being fobbed off. MY ADVICE WOULD BE TO BUY ELSEWHERE! QUICK TO TAKE YOUR MONEY BUT NIGHTMARE GETTING IT BACK!!!”

Helpful Report

Posted 4 years ago

“None delivery of plants ordered early May, still no sign of delivery 5 weeks later. Waiting over 8 weeks for a refund on another order when plants failed once planted. Look on facebook for dissatisfied primrose customers group to see how many complaints. You will really struggle to get any response from this useless company.”

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Posted 4 years ago

“Amazing! After having placed my order I then checked the reviews, I was very worried I wouldn't recieve my garden furniture. Ordered on 16th June and has arrived today 26th june. I absolutely delighted and there is not a thing wrong with the furniture its perfect. Thank you so much.”

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Posted 4 years ago

“ordred 2 planters one damaged one arrived ,have taken my money but no satisfactory goods in return .they are using the current situation to rip people off.The worst company i have ever used”

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Posted 4 years ago

“I ordered a garden shed for £300 I have sent 4 emails and as yet have not had a call from them only generic replies. I placed the order on 27th April. I am outraged that reading some reviews people have said their delivery times have been outstanding. They have Not as I am still waiting and very unhappy with the service so far”

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Posted 4 years ago

“Ordered three expensive items - only one delivered - they have taken payment but nothing has arrived. Have sent three emails - no response! Phone lines closed!! Very dodgy beginning to think I’ve been conned by this company.”

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Posted 4 years ago

“We bought a 4 seated garden table with parasol (not cheap at all) and the glass of the table (or whatever material was that) suddenly and for no reason was broken in thousand of small pieces in a sec. I have never seen something like that before. Tried to call primrose and sent them emails a lot of times but they never bothered. I end up wasting all this money I payed as I have an table and a parasol which I can’t use them. Stay away lads.”

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Posted 4 years ago

“Your site looks very impressive it's a pity you service is so diabolical.”

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Posted 4 years ago

“I acknowledge tough situation currently, but no one ever responds to Emails unless you send it via their web site. Took me a nearly a month waiting on a Return's Code to send something back. NOTE if you have to return something, the postage will NOT be refunded despite their T&Cs indicating it will. Primrose strongly suggest returned items are sent via tracking method (which is costly) and is down to the customer to pay - YOU WILL NOT BE REFUNDED. So you better be sure you want a particular item. I also notice that ONLY good reviews are on their web site, pity I didn't see all the bad reviews elsewhere.”

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Posted 4 years ago

“Same old song...... ordered over a month ago, no reply to emails, money taken out of account a month ago, no means of contacting, a real disgrace.”

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Posted 4 years ago

Primrose is rated 1.3 based on 650 reviews