Primrose Reviews

Name: Primrose
Rating: 1.29

1.3 Rating 656 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could award 0 stars I would. Absolutely disgusting service. I ordered a shade sail 3 weeks ago from this company with estimated 5day delivery and it was in stock. They took my money and I have heard nothing from them since. No update, no reply to my emails, no contact number and still no shade sail. I am fuming and will never order from them again. I don’t usually read reviews but wish I had as now seeing all the negative comments and bad experiences people have also had with them. Please anyone reading this don’t take the risk of ordering with these people”

Helpful Report

Posted 6 years ago

“We ordered a patio set on 31 May while the website was estimating five days for delivery. Our money was taken on that date and we have not received our product nor had the refund we have been requesting since 13 July. We have received an automated response and a “holding” reply to my most recent emails, which promised to “get back to me shortly” a week ago. This company is hiding behind the opportunity to close down its customer service phone lines. Other companies are managing to be contactable from their workers’ homes, why not Primrose? Give me my £210 back, please!!”

Helpful Report

Posted 6 years ago

“: My order ref. 1700965807 Customer ref. K-7TKZ2PMCD3LRJ I ordered 2 Buxus sempervirens Box Cone / Pyramidalis 70-80cm tall. Delivery was made this morning and when unpacking the pyramids I find that, measured from the soil in the container, one tree measures 66cm and the other 58cm. I paid for 70-80cm trees and the delivery note states 70-80cm but that is not what I found when opening the packaging. Clearly there has been a mistake in picking my order and I would like this rectified as soon as possible please. I have fully unpacked the plants you have delivered and will ensure that they are watered regularly until you can collect them. I look forward to hearing from you at your earliest. 10 weeks since my delivery. Numerous follow-up emails and no comment or action from Primrose Customer Service; just a simple acknowledgement of receipt of my emails.”

Helpful Report

Posted 6 years ago

“I ordered a rose on the 3rd of May , I still have not received it or the refund requested . After sending many emails, all I have received is an automated email!! Also the phones are not maned , so cannot speak to anyone. I will NEVER use this company again , I shall use the other Plant nursery companies, who served me extremely well , even in the middle of lockdown!!!”

Helpful Report

Posted 6 years ago

“Ordered a solar fountain. It arrived after 6 weeks broken. No response from the company to successive requests on returning the item. Don't use this company.”

Helpful Report

Posted 6 years ago

“Really very bad bad bad!!! I had given them so much time and understanding for the lockdown and covid crisis, but they took my money and never delivered the goods I ordered... and after several attempts at emailing and using contact forms no answer to any of my queries. Please don’t trust this company, they have literally stolen my money.”

Helpful Report

Posted 6 years ago

“Was first alerted to this company when listening to articles on Radio 4's Consumer Programme - 'You and Yours'. Disgruntled customers described details of goods that had not turned up - despite their money being taken from their accounts and Primrose's refusal to respond to emails or requests for refunds This has been my experience too. PLEASE CONTACT THE FEDERAL TRADE COMMISSION AND ALERT THEM TO THIS BUSINESS BEFORE HUNDREDS MORE CUSTOMERS ARE RIPPED OFF.”

Helpful Report

Posted 6 years ago

“Ordered a patio set. 1 chair arrived damaged. I’ve sent various emails and Tried to contact through social media. Not 1 response other than the standard “we’ve got your email” wouldn’t recommend this company to anyone. Customer service should be the top of their priority. There still taking orders and taking people’s money. Wish I had never bothered after reading all of these complaints.”

Helpful Report

Posted 6 years ago

“Ordered 2 fruit trees for my mothers birthday at end of May. Delivery started 3-5 days, but mid July still no delivery. Despite taking my money, they haven't replied to numerous email contacts and no phone number to contact them. Avoid this company. Effectively have stolen my £60+”

Helpful Report

Posted 6 years ago

“Placed an order months ago for 7ft tall, 18ltr pots of golden bamboo. After chasing numerous times we finally got a delivery of 2 x 5ft golden bamboo and 2 x 5ft black bamboo which arrived half dead. No response to emails, cant call. Have taken money and not delivered the goods paid for. Avoid this company!”

Helpful Report

Posted 6 years ago

“Ordered a greenhouse and parts missing with no response from numerous emails”

Helpful Report

Posted 6 years ago

“Ordered a solar powered fountain. First of all I received an email advising that delivery would be delayed due to the Corona Virus, with no information regarding a new delivery date. With no response to an Email I raised a dispute with Paypal requesting a refund. The fountain arrived a few days later but missing the pump. I advised primrose by email and got an automated response. (They are not contactable by 'phone). After a further 12 days with no word I raised another email and got another automated response. As of today I have received neither a response or a pump. The fountain looks OK hence the two stars but the customer service is non-existent. No I would not buy from them again, Primrose are a trading name for Meika ltd.”

Helpful Report

Posted 6 years ago

“Ordered a parasol base that cracked however my problem with Primrose is that I cannot get a response from their customer service team to put it right, no one picking up the phone and emails not answered, over 2 weeks now since I contacted them and no response, terrible customer service. Will never use again.”

Helpful Report

Posted 6 years ago

“How I wish I'd read these before ordering my plant , waiting since 6th April, I emailed them to receive 2 automated response, will certainly be requesting a refund via PayPal and referring to trading standards, have also seen the managing directors details on an earlier post, so.....worth a try !!!? Do not use this company, it's a scam using a global pandemic as an excuse to rip people off, shame on you all at Primrose”

Helpful Report

Posted 6 years ago

“Don't touch with a barge pole! Ordered solar garden water feature 1st June. Money taken from account immediately and nothing received as of 42 days later. Appreciate Coronavirus has caused issues but after 2 emails with automated response and a 'signed for' letter with no response I am going to get onto my bank fof a refund.”

Helpful Report

Posted 6 years ago

“Ordered plants on 2nd April with expected delivery date of 12th April. And 3 months later I eventually got NOTHING!! This is not a real company. They do not and cannot fill any plant orders. They just hold your money until you give up on the products. They do not reply to emails at all. Avoid at all costs!”

Helpful Report

Posted 6 years ago

“Waited nearly six weeks for goods which never arrived, the only response to enquiries was a generic email which did not address my complaint Would never trust or deal with them again”

Helpful Report

Posted 6 years ago

“Terrible customer service. After 8 weeks they have not delivered 3 items and no answer to my emails to cancel or refund. No phone given. Most of stock delivered was poor. Plants were much less advanced than expected. Many did not survive planting. I spend £190 and given quality would have been about £75 in ordinary garden centre. AVOID!”

Helpful Report

Posted 6 years ago

“I ordered some artificial bamboo screening which arrived in good time but as I unwrapped it I found it was damaged in 3 places. I contacted Primose sending photo of damage and receive an acknowledgement. Here several weeks and many emails later - nothing. I have dealt with many companies during the lockdown and Primrose have been he worst. Why don't they employ staff to man the phones? Poor service, it's as if they've got your money and now they don't want to know.”

Helpful Report

Posted 6 years ago

“Very poor customer service. No response to complaints. Plants arrive nearly dead.”

Helpful Report

Posted 6 years ago

Primrose is rated 1.3 based on 656 reviews