Primrose Reviews

Name: Primrose
Rating: 1.29

1.3 Rating 656 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Courier service didn't bother to deliver my package, just sent a text saying unable to deliver. This after paying extra for a next day delivery. Tried to phone the company and express my dissatisfaction, only to find that they will only allow you to email or fax them, What poor customer service! Needless to say I am extremely unhappy with their service and will never use the company again. I will make certain that I search for alternative suppliers.”

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Posted 6 years ago

“This company took my money snd delivered half my order They dont answer their emails and the phone lines arent working”

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Posted 6 years ago

“Very very poor service indeed, ordered 2 items on 3rd.August, one arrived after 3-4 days the other a shade sail which was listed as 5 days delivery still no sign of it, and of course as others have said no phones working and no responses to emails! Wish I had seen these reviews earlier as I would have never have used these scammers.Phil”

Helpful Report

Posted 6 years ago

“I received my plant which was badly damaged. I contacted Primrose by email as the phone line isn't in use at the moment. I had no response from them, I sent another email but still no response. This is the second order which was damaged, so I'll never bother again.”

Helpful Report

Posted 6 years ago

“I ordered a gazebo and paid for next day delivery. 5 days later it still hasn’t arrived. On the 5th day I received an email to say sorry for any inconvenience your order is cancelled. There wasn’t even one word of explanation as to why. You can’t even call them to see where your order is. Please don’t buy from this company if you need anything urgent as you won’t get it on time or they’ll just let you wait till it’s too late.”

Helpful Report

Posted 6 years ago

“I ordered three plants in June and they never arrived. I wrote three emails so with no reply and tried to call but they don’t answer. Definitely don’t buy from them, it’s a scam.”

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Posted 6 years ago

“ordered a water feature over £200.00 refuse to respond to emails, no contact number to call them still no refund, this is the worst company TO DEAL WITH do not order from them.”

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Posted 6 years ago

“I ordered a water feature and paid for next day delivery. I have not received my order, the customer service number is not taking in coming calls and my emails have generated zero response. SCAM SCAM SCAM! Do not purchase anything from this bogus company!”

Helpful Report

Posted 6 years ago

“I purchased a water fountain and paid for next day delivery. It never arrived! The customer service line is closed and there has been zero response to my emails. SCAM! SCAM! SCAM! DO NOT FALL FOR THIS!”

Helpful Report

Posted 6 years ago

“Would give zero stars if possible. DO NOT GIVE THIS COMPANY ANY MONEY. Goods delayed, then received a half order -Damaged No telephone service, no response to emails If you have dealt with this company seek your money back from your bank, paypal or credit card company straight away. Do NOT give them the benefit of any doubt. ACT NOW.”

Helpful Report

Posted 6 years ago

“Do not buy from this company it’s a scam”

Helpful Report

Posted 6 years ago

“Ordered an awning which was one of the available stock items with a 10-15 day delivery schedule. Four weeks later still no item or correspondence.They wouldn't reply to my query and neither do they have any telephone contact available.After 8 weeks I had to go through PayPal to return the £979. They say they have 2000 emails per day, so judging on the fact they were not able to answer mine from June then this would suggest a backlog of 100 000 emails which I would find worrying if I was ordering again from them. I can accept some delay but the lack of correspondence is very poor. They just needed to inform me they could no longer fulfill the order once they realised they could not supply within a reasonable time frame.”

Helpful Report

Posted 6 years ago

“do not order anything !!!!!!! had a damaged gazebo , no reply from them just several automated emails, going to try refund from paypal , its worth a try or it will be writing of £85.00. fumimg !”

Helpful Report

Posted 6 years ago

“I ordered a patio heater which was delivered damaged and had screws missing I have sent two emails over the last two months and had no response, their phone lines have been closed for months, this company should be reported for its in existing customer service and shouldn’t be allowed to trade like this”

Helpful Report

Posted 6 years ago

“STILL HAVEN'T RESPONDED TO MY EMAILS REQUESTING A REFUND FOR AN ORDER I PLACED (AND CANCELLED WITHIN 24HRS) IN JUNE!!! 😡”

Helpful Report

Posted 6 years ago

“Ordered a garden table 3 weeks ago. I have asked few times the status of my order and delivery date. Unfortunately no feedback on when the product will be delivered. I appreciate the challenges with COVID-19 but this shouldn’t prevent a company to provide a good standard customer service for an item that has been already paid. If a company cannot fulfil an order, the company should not sell products online...”

Helpful Report

Posted 6 years ago

“Shocking lack of service. My order delivered at the beginning of lockdown, faulty and missing a part. I cancelled another order but received it 2 weeks later. They have not responded to my complaints for 3 months! Still waiting. Truly terrible.”

Helpful Report

Posted 6 years ago

“Do not buy ANYTHING from Primrose. This company surely must be a scam. ordered 4 plant pots at a cost of £167, only 1 delivered and no way of contacting them. emails ignored, no phone number. You are literally giving your money away. I would give no stars if possible.”

Helpful Report

Posted 6 years ago

“I have found Primrose to be excellent as long as there is no problem BUT, when I had a problem with only part of my order being delivered they simply did not want to know. Very disappointing as I had such a good opinion of this company prior to this. Despite many many emails I am still waiting for the undelivered part of my order. It is now a month overdue.”

Helpful Report

Posted 6 years ago

“Beware, don't buy from them, very delayed delivery of poor quality plants and subsequent nonexistent customer service. Ordered £50 worth of plants at the end of March with the proviso that delivery may take longer than usual because of Covid. No plants and several unanswered emails l and calls ater, I tried to cancel my order at the beginning of July. No reply but I did receive part of the order a week later. 2 out of 3 of these plants have now died. It was only after raising a complaint with PayPal that I got them to agree to cancel and refund me. Again nothing happened until I threatened the next stage of the escalation process with PayPal. My refund was finally paid the day before it would have been too late to escalate it further. It felt like they were deliberately running down the clock with PayPal to avoid paying the refund - beware of this tactic. Would give them zero stars of it was possible to.”

Helpful Report

Posted 6 years ago

Primrose is rated 1.3 based on 656 reviews