“A month later, still waiting for my order. Was supposed to be delivered 29-31 January. Then before February 12, Then still nothing. In 2018, delivery shouldn't be a problem.”
“Ordered some stickers & paid with PayPal because that way I wouldn't need to enter address & payment details as it's all done electronically. I checked my order after a few days to see if it had been posted only to see that they've somehow used the wrong address!
I emailed them to get them to correct their mistake & got a cut & paste rubbish response. I emailed again complaining about their shoddy service & got another cut & paste response, blaming ME for having the wrong details on Paypal. I've had one paypal account for several years & after setting it up I've never needed to amend any of the settings, so redbubble are blaming me for their errors!
I'm not holding out much hope of getting my stickers in their projected 3 days time.
UPDATE: Not being a complete idiot, the first thing I done was to check my PayPal settings & they were 100% correct, my address on redbubble was not. I left redbubble a review on trustpilot, they responded, again blaming me for not keeping my paypal details up to date & that they spotted the error & fixed it. NO, it was ME that spotted their mistake & had to contact them (I have emails to prove this). Amened my review pointing this out & they then removed their incorrect assertions from their response. Clearly I will not be using these individuals again. They are just pointing the finger at me trying to blame me for their errors. This clearly demonstrates the contempt they show their customers!
Update: Some of the stickers arrived, very blurry & much smaller than they were supposed to be. Also, they're printed on something really thick with a dimpled matt finish that has a finish like cardboard that's been soaking in a muddy puddle. Just utter rubbish! Not fit for purpose. Am trying to get a refund via Paypal. I'm not paying for this rubbish. They're fit only for the bin.”
“The shirt that I ordered arrived very quickly and is of good quality. The problem is that I ordered a classic Medium and the shirt is labelled as medium, but it is clearly a mens small or kids size. Trying to contact them through their website does not work - they do not reply. Very frustrating.”
“The order process was counter-intuitive, and resulted in me being without my Christmas present in time, and then after Christmas, I received the delivery of a gift specialised to a family that was not my own - which I attempted to get refunded before it was sent.”
“I ordered phone cases which were supposed to be delivered by Dec 24. I received them 4 days early, yay. However, my son upgraded his phone within those 4 days and needed a different size. I emailed Redbubble inquiring the process to exchange them and I received an email back within 4 hours......and it was a SUNDAY! I never expected a response on the weekend. It was extremely easy to reorder the correct size and I received them just as quickly as I did the first time. This was the easiest and most efficient on line purchase I've ever made. Thank you Redbubble!”
“I ordered 2 shirts from these guys the Tuesday afternoon before Christmas, they arrived two days later, exactly as I had expected them to look from the photographs, and wrapped nicely, with cute, little wooden pegs holding the tags on. I was super happy with the postage time (it usually takes about a week for stuff to be posted to us from that far away), and I'm super happy with the products themselves. I'm about to go looking through the site for more goodies. Cheers for the cool prints, Red Bubble team!”
“Ordered Dec 15, paid shipping, did not ship till Dec 22, has not moved from Colorado for days. Est delivery Jan 3, goodbye redbubble, I will stick w Amazon prime. I hope the order is correct.”
“Horrible I ordered an item on the 15th of December they said it would be here by Christmas it was my husband's Christmas gift it never arrived .. they don't responded to your emails .. don't order from this place”
“TERRIBLE! Paid for express shipping well in advance of cutoff date for Christmas delivery. Item was supposed to arrive by 12/21. Checked status on 12/20 and it hasn't even finished being made! I had to dig around the difficult-to-navigate website to find a small banner stating the company has had production problems.
There has been NO communication whatsoever from the company about this problem. Customer service is poor at best. I did manage to wring a refund of the express shipping cost out of them, but now the item (the one my child wanted most for Christmas) will likely arrive after the big day.
Thanks to this experience, I've become a RedBubble first-time-is-the-last-time customer. Well done.”
“You guys are awful. I placed an order (17530559) and paid for rush delivery to be here on the 19th of December. As of this morning it hadn't even been made. So I attempted to contact Redbubble, they make it nearly impossible to contact them. However, i was able to email them via the website that I wanted the rushed shipping fee refunded as they were clearly not going to deliver on time (they also had no intention of making me aware they weren't going to deliver on time) Being the awful company they are, they canceled my order. Its been 2 hours of back and fourth and I yet to be told when I will be receiving my order.”
“Redbubble have a unique choice of designs that can be printed on stationery, clothing, mugs etc. The quality is excellent and I would recommend them if looking for a gift to suit someone who's difficult to buy for.”
“I placed my order so that it would arrive in time, but they sent the wrong order. When I contacted them via chat (no way to get hold of an actual person) 'Joel' refused to overnight the correct order. He didn't seem to understand what I was typing and kept asking me questions that I had already answered. He eventually said it would take another WEEK to get my product to me - even though it was their mistake in the first place, not mine. They just didn't want to spend the money to make it right and overnight it, and made me pay for it by not having my order when I needed it.
RUN AWAY. They don't care about their customers!!!”
“Account got suspended, no notification, no warning, approached the support with no replies? Bad service for sellers, I guess they have too many suppliers so they get arrogant.
Have worked with DMCA team but they just outright told me don't attempt to come back to RedBubble as I will be suspended every time, NO EXPLANATION, NO ADVISE. I'm moving to their competitor, thank you.”
