Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.13

1.1 Rating 380 Reviews

3 %

of reviewers recommend Rentalcars.com

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1.1

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked and paid for a rental car through rentalcars.com but when I arrived to pick it up I was advised that the booking had been cancelled. I paid an additional $580 to book another car (this time directly with the rental car company). When I wrote to rentalcars.com requesting a refund, I got a poorly written and completely nonsensical response. I'm still waiting for a refund. Don't use this company!”

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Posted 4 years ago

“cheaters. Stay away from them. I booked a car - changed my plans and few minutes later i tried to cancel- revise the booking.It wasnt possible, i lost my money. There was in hidden letters cancelation fee same ammount of the booking! so no refund to my account.”

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Posted 4 years ago

“Don’t use these Scamers!!! Booked with Rentalcars.com for pickup in Orlando. A complete SCAM!!! I noticed a week prior to trip pickup times were incorrect, per automated system you can amend your reservation online… but that’s not true!!!!! I called the # on the confirmation page which routed us to the rental car Comp directly where we were told they would be closed when we arrived & adjustments could not be made to the pickup time..?? We were unable to pickup our vehicle, our reservation was cancelled AND was charged the FULL rate? I finally was able to speak with Rentalcar.com advised I called the wrong #, which was not avail on our conf page and would not issue a refund…. So we double paid for our rental ruining our park ticket budget. So horrible. Waste of time”

Rentalcars.com 1 star review on 11th July 2021

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Posted 4 years ago

“The WORST company. It was advertised as free cancelation, and a few hours after I booked I had read some bad reviews so decided to cancel, they charged me $65 to cancel, and I called them to reverse that charge and they said they could not do that since I already canceled it online. Now I'm disputing with Amex. HORRIBLE company. DO NOT USE. Attached is the pic where it was advertised as free cancelation.”

Rentalcars.com 1 star review on 2nd July 2021

Helpful Report

Posted 4 years ago

“Good evening, Today I made a reservation for the first time with your company for renting a car. It was the most dramatic experience I have ever had in an online product market, as I have made hundreds of online purchases and I have always been happy. Above all, I did not feel that there was any kind of exploitation in previous markets or deals online. In this case I did a 4 hour search for prices where they wrote final car rental prices and I ended up in rentalcars after the final price with VAT was confirmed at 53.76 euros. When I entered the site the first thing that was listed was the free booking cancellation and refund. So when I made the reservation it had some terms and conditions in small letters and clearly I did not read them since they were something pages. And in every purchase I have made in the past I skipped this as the necessary cost information was listed on the home page in large letters and clearly. When I paid the reservation I learned that the car company wanted a guarantee of 750 euros from a credit card. I immediately clicked with a click option to cancel the reservation. And it was canceled automatically. After 3 minutes I was looking to return the reservation and it was not possible. After contacting employees of the company, who were very helpful clearly, they explained to me that because I clicked cancel, I lose my money or at best we will make another reservation giving so much more money. I am honestly ashamed that I live in such a system and especially that there are companies that can literally steal someone's money without providing any service at all. I have worked in various fields and even the 0.50 euros I would not deprive someone of without reward ... I am in a place where I can not take a single step because I have broken lower limbs and I wanted to rent a car for two days to see something outside .. I gave my last money, since due to sick leave I am not paid, as a result of which I was left without money and without a car in the end .. The result was not good either for me or for such a big company like you that with one wrong click you can make so many mistakes and eventually come out on top. At the moment I do not know if someone will see this email or if the one who will see it knows Greek ... But I am sure that if you leave your site like this, other people will suffer as well. It may not have happened so far but it will definitely happen. And someone else may be in a worse position than me when he throws more than a day's work in the trash. I sincerely regret that there are so easily thieves and we sign and consent to it without even realizing it ... No matter how much you say that I did not read the fine print and advocate, you have no right to take money from an ordinary citizen without him provide service. This message will be shared unfortunately because that is how we are united ... Good continuation and good work!”

Helpful Report

Posted 4 years ago

“The worst company you can ever rent with. It’s all to do with ripping people off by suggesting you can only book a car when have a credit card. Obviously when you use the bank money as if your money is not good. It is basically suggesting that they allow your bank to charge you interest on the money you borrowed rather than using your own money and similarly if you don’t have a credit card at the time of the booking then they don’t give you your refund because you have already accepted their terms and conditions that are written too little and no where to be seen.”

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Posted 4 years ago

“I was really happy with the service and thought it was a breeze until I arrived at the airport to collect my vehicle and was informed that I had to pay an additional amount in order to receive the car (four times the original amount). The car company simply said they cannot do anything about it as they receive complaints daily and it's not their fault. When I tried to contact them, Rentalcars.com could not be reached.”

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Posted 4 years ago

“Very poor customer service and no refund when I had to cancel due to covid regulations”

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Posted 4 years ago

“No refunds if any car isn't available. Unfortunately, when arriving at the rental location on the day for the car rental, I was then advised that there was no car available and to contact the booking agent rentalcars.com Their customer service could not find my reference and I was told to email. After emailing I did not receive any confirmation of the email. After making an official enquiry via their enquiry form, there was no updates for over a week. Using their livechat they said I might need to wait for up to 28 days ...this happens to also be the limit of which to make a claim with the bank.”

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Posted 4 years ago

“Booked a car through them, Booking said pick up from the Airport, they have no spot at the airport, Enquire few people no one knows about the company, called them no answer for half an hour 45 minuts, then booked another car and after an hour they rang back saying they were busy, and happy to cancel the booking but no refund, Please do waste your money like I did.....hope they improve their service rather then cheat people”

Rentalcars.com 1 star review on 9th February 2021

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Posted 4 years ago

“Booked a car through them. No car was available as rental office was closed when to collect. Told us to sort ourselves and that they would cover cost for taxi and new car rental difference upon receipts. Been proving almost impossible to get refund after 2 weeks despite all receipts, etc.. . Their young staff read a script to make excuses and do not care whatsoever about customers. Unless you want trouble and extra cost, do not go near them”

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Posted 4 years ago

“Poor Customer Service. We were not able to get our car and paid triple price to rent it from another Company. They don't agree on any refund and still trying to charge my card with additional transactions”

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Posted 4 years ago

“Can’t get a refund even when the car was not released to me and instead of the customer service trying to help you to get your refund they give a run around. It is a challenge to get your money back and can’t find their phone number anywhere. I had to search for an hour on the website and also to email. Communication is very poor.”

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Posted 4 years ago

“Very disappointing. I should have visited facebook earlier to see how bad this company actually is. They will not allow me to pick up the car due to an unimportant technicality; I do not own a credit card myself but offered multiple workarounds that would have ensured the safety of the company and would have covered costs in case of damage. Workarounds that other companies in the past have accepted without a problem. But Rentalcars.com offered no support, no solutions, and proceeded to shoot down my efforts/solutions. The solutions and suggestions that I offered should have been given to me by them. Although the Chat-Supporter (Paul) wanted to stay professional, I did not feel like he wanted to help me at all. Simply repeating "No, this won't work/that won't work". They also will not refund me. Very disappointed. Can't recommend it!”

Helpful Report

Posted 4 years ago

“This is a review of the Panek office in Kaunas. We rented a car as always through rentalcars.com. We chose the premium class (Volvo V60 or similar) online. First, we were shocked when we arrived at the Panek office and they didn't accept my visa card because the expire date is less than 12 months (my card is still valid for the next 10 months). I was charged €25 a day for insurance. Second, instead of getting a premium class (Volvo V60 or similar), they gave me Dacia Duster. I was in complete shock. I couldn't believe it. When I told them that this is a mistake, they said no you actually are getting the better car (Dacia vs Volvo). Also, was no water for wipers and the tank was not full (approx 20L less), but on the documents, he stated it's a full tank. Thanks for all the reviews as I will be very careful when I am returning the car after 3 weeks. The only good thing I was forced to pay full insurance and now I don't need to worry about charges of thousands of euros for fake damages/scratches as others. Next time I wouldn't trust Rentalcars.com as it looks they are not checking who they partnering with.”

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Posted 4 years ago

“CAREFUL SCAM! HIDDEN CHARGES. This site will indicate a rental price for you, and when you've paid they will tell you that there are more charges to pick up the car. I had to pay 50% more! Do not use this site”

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Posted 4 years ago

“I'd never recommend this third party. One star is too much. I'd never recommend this third party, better book directly from the rental car. They will take you quickly to the payment and later on you will be surprised with the real conditions that you have to fulfill, if not your money is gone and you will call and call again which will costa you extra money because they are in UK and while calling you will listen first to their advertisement of insurances which will costs you and then you will get angry low paid customer services.... They accept my MasterCard debit for €96,97 and 40min later I arrived at the rental car they said MasterCard debit is not acceptable. I called 4 times rentalcar.com (the call costs money because their offices are in UK). Later on I tried email and they said "you should have read important information". I checked later on I realized that the "important information" where this condition is mentioned is on small corner writing in small transparent bleu and you will not approve it if you didn't click on it.”

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Posted 4 years ago

“Rentalcars.com is a scam. I have booked a car rental through Rentalcars.com with a pickup at the Warsaw Airport. It turns out Rentalcars.com does not have any offices in Poland, they don’t even have any cars. Rentalcars.com is a "middle-man" online only company from Great Britain. Rentalcars.com does not have any vehicles to rent. They use other (real) car rental companies to fulfil their bookings. Rentalcars.com charged my credit card $901.10 about a month before my trip, but Rentalcars.com did not pay the local car rental company in Poland. I supposed to pick-up a vehicle from Warsaw Airport from an agency Rentalcars.com designated to fulfil my booking. But when I landed at the Warsaw Airport and went to the designated location, I discovered that that companies’ office has been closed for about two months. I did not get the vehicle, but Rentalcars.com kept my $901.10 claiming that I did not show up. Check Better Business Bureau, you will be surprised what you see.”

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Posted 4 years ago

“AVOID, AVOID, AVOID!!! My partner booked a hire car through rentalcars.com. When she couldn’t collect, we tried to change the name on the booking, but we were told we couldn’t but if we cancelled and rebooked we would get a refund on the original booking. 4 months later we have now been told it is not being refunded. The second booking we made under my name we booked an air conditionEd car as it was 32*C and they supplied one with broken air conditioning, again told us in no uncertain words, where to go!! Do not use them!!!!”

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Posted 4 years ago

“In July 2020, I rented a car with Rentalcars.com for a month. Due to an emergency, I had to leave the location for ten days and brought the car back to Firefly (actual car rental company) who charged only for 10 days of rental. Just to find out that Rentalcars.com kept the rest of the rental money (20 days). I sent Rentalcars the Firefly termination contract where it is clearly stated that they charge only for days used. I was extremely surprised of their total lack of flexibility in these times of pandemic where all services are being extra flexible on changes and emergencies.”

Helpful Report

Posted 4 years ago

Rentalcars.com is rated 1.1 based on 380 reviews