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Rentalcars.com Reviews

1.2 Rating 334 Reviews

3 %

of reviewers recommend Rentalcars.com

Company Reviews

1.2

Based on 334 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 2nd February 2024

Rentalcars.com 1 star review on 23rd January 2024

45

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pickup truck for rent: Win Pickup Co., Ltd. (Thailand) Car rental service in Bangkok that can be driven throughout Thailand. We are a car rental company with many years of experience. And there are many types of cars to choose from such as Single-cab pickup trucks, stable pickup trucks, high-roof pickup trucks with a solid box, pickup trucks with a refrigerator, large four-wheeled trucks with a solid box, large four-wheeled trucks with a refrigerator, and others. And another one of our services is to allocate a service garage that is close to you, allowing you to use your rental car quickly and at all times. Contact Win Pickup Service (Thailand) We offer car rental services 24 hours a day, 7 days a week. Phone number 0896106900 ID LINE @Win1 https://www.winpickupcar.com/ https://www.winpickup.com/16168847/รถกระบะให้เช่า”

Posted 6 months ago

“I have just learned how sleazy this company is. They are unscrupulous and unethical. If you have to cancel a booking shortly after you have made it (9 hours), due to your trip being canceled (visa issue), You obviously have to cancel the pick up of the vehicle as you have committed to picking it up as per the booking. My booking was done at about 8pm the evening for a booking the next day at 1pm in Johannesburg. Say an 18 hours window. My flight was canceled at about 2am the morning and I have responded on the website to cancel the booking. Now the shock! rentalcars.com charge you 20% for canceling and they argue you have agreed to it? The rental company (Avis, Europcar, Thrifty's, etc) can't keep a vehicle ready for you and you don't pick it up. The rentalcars.com website only offers one option: cancel with an excessive fee of 20%. You don't know this before using rentalcars.com. So how do you cancel but don't agree to the outrageous 20%? They add a statement to the cancellation that you accept their fee. Absolutely unscrupulous! But you don't accept it! but on the other side, you have cancel? They know it and abuse the situation.”

Posted 1 year ago

“I have heard so much about XAP Credit Solution on how they help people boost their credit score and remove soft/hard enquiries from their report. I was skeptical at first but decided to give it a try, the good news is that XAP came through for me and 5 others I referred. I will always tell everyone who cares to know about the great work XAPCREDITSOLUTIONat GMAIL dot COM is doing. Cheers to good life!”

Rentalcars.com 5 star review on 18th April 2022

Posted 2 years ago

“Hi, our trip was canceled a day before we had to leave for South Africa due to a travel ban implemented by the government. I've phoned Rentalcars UK early Saturday morning hours. They fully refunded me. Agent was very helpful and kind to us. Much appreciated, thank you.”

Posted 4 years ago

“had a bit of a problem with Europcar and rentalcars went above and beyond to sort things. Very happy with this company”

Posted 4 years ago

“very serious, no problem on the phone to manage the booking”

Posted 5 years ago

“Car was ready on time and costs were as expected and as detailed in the T&Cs. Very good value for money.”

Posted 5 years ago

“We have twice booked through this service its fantastic We arrive at the airport a lovely car is waiting for us simple to collect keys car has fuel and just drive away both times our cars were booked with Hertz also great company very good value for money no issues”

Posted 6 years ago

“very easy to book”

Posted 6 years ago

“They saved me, my pennies! No joke.”

Posted 6 years ago

“The prices were very competitive and the phone app great to use. Would recommend them easily.”

Posted 6 years ago

“Customer Service out of Orlando was decent. Late for my pick up so missed out on SUV but car was right in garage and easy to access. Car was on E but Tatienne and Lucas helped me with an instant credit to my account when I filled it up. Easy to drop off as well.”

Posted 2 years ago

“For years I used Rentalcars to book cars worldwide with no problems. BUT now !? We booked a car fir two weeks with Rentalcars at Antalya Airport last September. With Full CDW. Although our flight was to arrive after 11.30pm. The car was from a company called Circular Car Hire. The rental contract stated “Fuel policy” as Full to Full. The car was handed over to us at past midnight in a dimly lit area outside the Terminal building. The Circular Car Hire agent told us the tank was an eighth full !! But would get us to our hotel. We didn’t know the way and he had no map if the area to help ! The following morning in daylight we could see the scrape damaged low down on the rear bumper. Both the scrapes and fuel should have been marked, by the agent on the Turkish Agreement documents ( which contained minute terms and conditions, mostly in Turkish ! ) They were NOT marked on the agreement ! On our return we found a charge on our Credit Card for £56.39 (369Tl). A charge we could not recognise as it was under a different name than Circular Car Hire ? When we queried all of this with Rentalcars (after all THEY chose this company ) they have been less than helpful. Telling us to contact the Turkish Car Hire company for a copy of the Agreement Account. While in Turkey TWICE I emailled this company about the Fuel AND the Bumper damage and they have never replied. So much for Rentalcars Customer Service.”

Posted 4 years ago

“Really helpful to be able to search prices across multiple car hire firms - there's a lot of variance. However, the business model means that you book essential extras like car seats, and are then told that they're not guaranteed, which is unhelpful. They also attempt to chivvy you to buy *now* with constant pop-ups telling you that someone else has booked a car from your location, which makes it more stressful than I'd like.”

Posted 6 years ago

“Easy to book but rental companies will add hidden cost that will charge you after the booking. I don't really recommend but there is no better option for quick & easy booking. Problem is that RentalCars is just a booking platform and they have no idea what is happening at the actual renter,.. so much potential but for me it was a dissapointing experience: got charged for no reason after returning the car (no explanation).”

Posted 1 year ago

“I been rent car with then like normally But this time i got big problem i rent with protection total Centaura take me money for some scratch in the car and petrol i droop the car with the same petrol and the same scratch nobay beeb check the car with me I send a lot email call for rent car for give back my money and nobay replay This car was 120 pounds more protection 95pounds And i pay more about 200euros for centauro Is crazy”

Posted 4 years ago

“oplichters laten je dubbel betalen voor een auto”

Posted 1 day ago

“Biggest scam help your self don't rent!!!”

Posted 2 weeks ago

“Please NEVER EVER book with this company! I wish I read reviews before booking with them. They never answer calls on emergency line, they showed up an hour late then they were supposed to,and they said that because We are late,we lost our car and our money. Plus ,we had to rent in the middle of the night from another company for a very big price.I think it’s a scam.They lure you to rent from them at a cheap price,then cancel your reservation,and after that,another company (which I think belongs to them) offers you another car at a very big price AVOID THEM!!!!!! I definitely will not book again with them”

Posted 3 weeks ago

“Please AVOID booking with this company! I wish I read reviews before booking with them. They never answer calls on emergency line, they misrepresent ALL the information, they will SCAM you!!!”

Posted 3 weeks ago

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Rentalcars.com is rated 1.2 based on 334 reviews