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Rentalcars.com Reviews

1.2 Rating 334 Reviews

3 %

of reviewers recommend Rentalcars.com

Company Reviews

1.2

Based on 334 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 2nd February 2024

Rentalcars.com 1 star review on 23rd January 2024

45

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Site is a complete scam. I'm trying to book a car. The first 30 options are literally from the same company. Economy Rent a Car, and Fox rent a car. One was created because of all the bad press of the other. They add $200 to the rental when you arrive. Then they double the standard 500 dollar deposit, then they try to ding you on the 1000 they held. Its a complete racket in every imaginable way. Unfortunately Canadian law is extremely lax when it comes to punishing corporations so these guys will likely rob society for a few more years before people stop going/using.”

Posted 1 year ago

“AWFUL AWFUL AWFUL!! Do not use this place to get a rental. They have horrible rental car agencies! Our flight was delayed and I called the rental car agency to tell them that we would be delayed and what time we would be arriving. The agent said it was fine. Once we landed we found out it was closed. We called rentalcar.com to get it cancelled and refunded and they refuse to do so. They said we should have called them last night and asked for a new agency. They are not helpful and when I got angry and asked for a manager, the guy on the phone hung up on me. They are not even in the US! THEY ARE A SCAM!!!! They won't refund you! DO NOT USE!!!”

Posted 1 year ago

“Click on this link to go the Avoid Rentalcars.com Facebook page top see my review and photo of the insurance requirements that are not listed on their website. https://www.facebook.com/RentalcarsGlobal/posts/pfbid0oMTFue7wcfL2CrkntVzcedPD73yokv2eEjfQarBD4LJo8FtGjP3ozmFLhcu2SdDul”

Posted 1 year ago

“Was charged on my credit card in full for rental. When we went to pick up car, they then charged us 3x the amount, yet we already paid?! Tried to call to make it right and got the runaround. Absolutely HORRIBLE customer service. DO NOT EVER RENT FROM THEM!!!”

Posted 1 year ago

“You're all a bunch of little bums. They put very low prices, then ask for a guarantee of thousands of euros. Only to give up the booking and then they keep some of the money. I guess that's all they live on. Be careful.”

Posted 1 year ago

“The worst and dishonest company in the world. NEVER rent a car from them.”

Posted 1 year ago

“Tried to amend booking and return car earlier. Booking was for 9 days and I only needed car for 4 days. No refund for the days already paid for because I already have the car. Absolutely appalling T&Cs”

Posted 1 year ago

“Warning! Book directly throw the Car rentav firm. Rentalcars will try to trick you. I got the wrong car but rentalcars refuse to replace. have called 5 times, emailed as many times, chatted etc. they refer all the time to get money back. completely dishonest company”

Posted 1 year ago

“Never trust and Hire Rentalcars and snap cars if you go to new Zealand for a trip. I went to Queenstown recently and my flight was delayed by 40 mins and they say the office close by 5 pm. I phoned them by 5.01 pm and my two days rental + insurance cost nearly 400$ was a loss to me and they cooly say this without a shame.”

Posted 1 year ago

“The company directed us to a scam local provider (BT car rental in Sofia airport). When our deposit was detained for a month, they provided no actual help in retrieving it. After we've involved the credit card company, the local provider finally responded (a MONTH after!) and suddenly claimed unreasonable fees, which again the company have taken no care to cancel. The cheap price is not worth the lack of service - you can book with the local provider directly just the same at your own risk.”

Posted 1 year ago

“Worst sevice ever, scammers, they deduct money from debit card, then refuse the same card for deposit”

Posted 1 year ago

“I booked a car through the rentalcars.com biggest mistake ever when i got dusseldorf Germany airport the sixt car hire company told me the haven't received any money from the rentalcars.com it's not been paid even the supervisor showed me online there's no booking but the rentalcars.com took money out of my account now they are trying to blame me as a customer for their own stupid mistakes failing to send money and the booking information to the rental company sixt i got told if i want a car i have to pay over €500 i will not give up until i get every single penny this rentalcars.com company shouldn't be allowed do any business because this company rubbing customer's in broad daylight and think they can get away with it. Ive emailed requesting a full refund but they said i should of cancelled my car and the cancellation fee is the money i paid for the car?! They stole my money, made me 2 hours late for brothers wedding then had to go rent another car and enterprise car rental so more expense paid out. Somebody should stop this company as they are scammers and just steal money.”

Posted 1 year ago

“USA, Car paid 2x, no refund USA. Out credit card was declined, because the tried to charge EUR 3500 instead of EUR 300, which was clearly stated in the contract and TC. This was over the card limit. We had to use a second card to book/pay a second card, to not be without car on the airport. That was 2x EUR 1800 paid. Rentalcars did not refund the firts booking. We were not able to reach any customer support. They kept 100%. We issued a claim with the credit card company and succeeded. They charged rentalcars back and refunded us. Way to go!”

Posted 1 year ago

“The flight was delayed, I arrived later than planned, the rentalcars service worked very slowly, I couldn't even get to the consultant after waiting in line for 2 hours. Tired from the flight, I chose to go by bus. After all that happened I was refused a refund. Would not recommend this company to anyone”

Posted 1 year ago

“I'm still waiting a refund of 158,76 euros for a car hire never received because the rental company didnot have any availability on my arrival and I had to rent a new one from another car rental company. Although I have sent the rent a car documentation that they were not able to deliver the car, Rentalcars.com never refund me with the amount paid via credit card.”

Rentalcars.com 1 star review on 13th March 2023

Rentalcars.com 1 star review on 13th March 2023

Rentalcars.com 1 star review on 13th March 2023

Posted 1 year ago

“Absolutely the worst company I have ever dealt with! I asked for a price match in their online form. They didn't get back to me. I called and asked for it again. Was promised to get an email about it in 48 hours. They didn't get back to me. I called and asked again. They still didn't get back to me. When I was picking up the car the operator showed me her system which said that I should get a 25% discount. After my rental finished I raised a case to get my discount providing all the proof. They refused to give me the discount, claiming that it was some error. Very unprofessional behaviour and I am very disappointed.”

Posted 1 year ago

“Avoid! It’s a scam! Don’t be fooled by the cheap online price. It’s a broker, it doesn’t give your as much service/ protection when your book through car hiring company, especially when it comes to refund. Once you made your booking and paid by credit card, they will not give your money back under any circumstances. If you have time an energy to read and analyse all the fine prints and are ok with that then go ahead. They bury everything in there to make sure they can make you pay extra or not to refund you. Don’t buy their insurance on their website either, it’s a total duplicate with the car hiring company.”

Posted 1 year ago

“Absolute scam, steer of them. Didn't get my car and no refund either. Never using them again.”

Rentalcars.com 1 star review on 23rd February 2023

Posted 1 year ago

“Booked a car via Rentalcars.com which directed me Thrifty rentals for a small car pickup at the airport in Lanzarote. On rental cars.com website clearly states debit/credit card will be needed for the hold deposit. When we arrived to collect the car which we paid for online Thrifty wouldn’t accept our debit card for use. Only once your booking is made, does thrifty in there T&Cs state they only accept credit card. Too late then as booking already made. Two week for a refund if cancelled, as we made the booking within 48hr of pickup we now lost £75. Through no fault of our own. RENTALCARS.COM should really change their wording as it’s highly incorrect. Fuming with the service we received. Will never use again or recommend to literally anyone. Turns out Thrifty is THEE only company used via Rentalcars.com that DO NOT accept debit cards. Even if you have far more than the hold value required.”

Rentalcars.com 1 star review on 22nd February 2023

Rentalcars.com 1 star review on 22nd February 2023

Posted 1 year ago

“wooooooorst ever rental car company.... thieves ! NO car available when I come to take the car I PAID for, and refusing to re imburse me”

Posted 1 year ago

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Rentalcars.com is rated 1.2 based on 334 reviews