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Rentalcars.com Reviews

1.2 Rating 336 Reviews

3 %

of reviewers recommend Rentalcars.com

Company Reviews

1.2

Based on 336 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 2nd February 2024

Rentalcars.com 1 star review on 23rd January 2024

45

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a car via Rentalcars.com which directed me Thrifty rentals for a small car pickup at the airport in Lanzarote. On rental cars.com website clearly states debit/credit card will be needed for the hold deposit. When we arrived to collect the car which we paid for online Thrifty wouldn’t accept our debit card for use. Only once your booking is made, does thrifty in there T&Cs state they only accept credit card. Too late then as booking already made. Two week for a refund if cancelled, as we made the booking within 48hr of pickup we now lost £75. Through no fault of our own. RENTALCARS.COM should really change their wording as it’s highly incorrect. Fuming with the service we received. Will never use again or recommend to literally anyone. Turns out Thrifty is THEE only company used via Rentalcars.com that DO NOT accept debit cards. Even if you have far more than the hold value required.”

Rentalcars.com 1 star review on 22nd February 2023

Rentalcars.com 1 star review on 22nd February 2023

Posted 1 year ago

“wooooooorst ever rental car company.... thieves ! NO car available when I come to take the car I PAID for, and refusing to re imburse me”

Posted 1 year ago

“Truly unbelievable experience. Naive of me to think scams like this don’t exist in America. “No hidden fees” but when you go to pick up the vehicle there’s loads of hidden fees. If you want to use your own insurance, they charge you $20 per day, then a $2500 deposit on top of that strictly because you want your own insurance. Attempt to make that payment, they do not accept American Express. They don’t accept debit. They don’t accept cash or check. Don’t have a $2500 line of credit available on your card? You’re not allowed to split the $2500 deposit on 2 cards, only 1 card full payment accepted. Want their insurance? $500 for 6 days plus an additional $500 deposit. I paid for a car seat, get there and they don’t have car seats, had to go to target and buy a car seat. They didn’t have the size vehicle we rented so we got downsized. When I asked about money back for the downsize, they said they would need to book a new rental, and the rates of the smaller vehicle are HIGHER than what we already have booked because of the timing. Incredible, unethical, infuriating. To boot, unlike every other rental service that gives unlimited miles for your week vacation, they only allow 50 miles per day, 15 cent per mile charge for every mile over. Never again in my life. I’ll spend more money (barely) with Hertz or Enterprise and have peace of mind”

Posted 1 year ago

“Avoid this rental company at all costs. !!! I booked a vehicle online at 11pm friday and payment for the booking was taken from my card. I then received notification that they would block €1600 security deposit on my card, which I was not made aware of prior to the booking. Tried to cancel and an almost 50% charge applied to my refund. They quoted me the cancellation policy of charges for bookings within 48hours, but I booked inside that timeframe. Customer service is poor and their answer to your query is simply read you the cancellation policy. Then read you a feedback for custom service performance gargon . AVOID AVOID AVOID .”

Posted 1 year ago

“I had a car booked in Costa Rica and 24 hours before arriving they cancelled the booking. They offered a replacement that was 2x more expensive without any kind of compensation from the unilateral cancelation”

Posted 1 year ago

“Had a car booked and paid for at the airport. Provided all the documentation required and had the booking cancelled at the counter because I didn't have the start date on my licence. All Australian licences don't have start dates. No refunded was provided so paid for a car I didn't receive. The customer service process is horrible as they won't protect the customer. Better off booking direct with the rental car company or a more reputable website. Had the worst experience ever. Nothing like coming off an international flight with family to find your rental car cancelled with no refund. All this in the midst of the worst earthquakes in turkey.”

Posted 1 year ago

“Do not use this company. They lack integrity, I ended up paying double what their system was showing as "total price". Their contracts include hidden charges, which you will find out about at the rental counter at collection point. Customer service is awful, unhelpful and rude. Avoid like the plague, use another company!”

Posted 1 year ago

“Had an operator tell me I would get a refund, followed their advice, yet when I emailed them about the status of the refund afterwards, they then used some loophole to withdraw full responsibility and refused to pay me back...Instead of being able to support my very ill grandfather in the hospital, I was having to sent documents back and forth to no avail and then believe it or not, despite their dishonest and injust practices, they had the guts to wish me a 'good day' after saying they were gonna keep/steal my 91 euros.”

Posted 1 year ago

“HORRIBLE! I pre paid through rentalcars.com. When I returned the vehicle, Payless charged me again... FOR SOMEONE ELSES RESERVATION!!!! I PROVIDED ALL THE DOCUMENTATION... both companies say 'you have to contact them' And now both Payless and Rentalcars.com refuse to refund me anything. I AM NOT LETTING THIS GO!!!”

Posted 1 year ago

“After a long flight there was no at the airport to meet us. After many phones calls a courier turned up in a van about 45 mins after we were waiting to take us somewhere else. When we got to the office of sixt that were provding the car they told us we had no insurance and had to 360euros on insurance. Tired after a long flight and 2 small children we tried to argue the point but we ended up paying it too argue the point on the return of the car. When we returned the car they shrugged and said that the broker rentalcars.com do not give them information and to take it up as a complaint. I have done this both to rental cars and with sixt and enither are willing to accept blame and issue a refund for either the insurance we had taken out at £110 or the one paid at the airport. In either case we will never use SIXT or rentalcars.com. we left completely ripped off.”

Posted 1 year ago

“Winter Tyres!!! Booked online, it said winter tyres included. At the airport in Geneva, no winter tyres. Instead they charged me 80 Euros to rent some snow socks which are about as useful as a chocolate fire guard. It is a requirement by law in France to have winter tyres fitted, why are they sending their customers in to the mountains with summer tyres. Tried to get a refund and a answer from them, they don't care one bit, complete scammers. Do not trust this company, they are substandard and fraudulent.”

Posted 1 year ago

“Rentalcars.com is a complete scam! Do not give them your money as you will receive nothing in return except lies. Booked a car rental ahead of time for a trip to CO. When we landed there was no company to go to called "rentalcars.com" so I called. Was then informed that my booking "unfortunately was not available". Asked for a refund and was told to take it up with my bank as, "they must have put a hold for the amount on my account." As if my bank decided to send over $200 to this company all on its own. On the phone now with the 3rd person that reached through calling them and being told that since my "reservation" time has passed that they did their part and am not eligible for a refund. This company is 100% a scam and will give you nothing but expensive headaches!!!”

Posted 1 year ago

“Do not ever used this company. They are scam artists. They have charged me twice for a rental car. I ended up paying almost $750 to rent a car for three days. They took their money from MEX car rental and also charged me the same amount of money. Then when you try to contact them they keep sending you the same email with a different agent name. Every time you respond they ask for more information. They refused to help me and I will dispute this with my credit card.”

Posted 1 year ago

“Be aware of rentalcars. Make sure 100% that you choose right car, place etc. There was no refund option in majority cases.”

Posted 1 year ago

“Rental cars.com is a SCAM. Forces you to pay for car insurance. My agreement was for $420 to rent a car for 14 days. It ended up costing me an extra $740.”

Posted 1 year ago

“I wish I had read this sooner. After booking a rental on the weekend I could understand that there may need to be some changes. However, the first part was straight forward after booking and being charged and rental cars cancelling and refunding. All was smooth. Then rental cars sent an offer for another vehicle which I booked and thought all would be fine. But upon checking my account they had taken 2 payments. Within hours cancelled the offer and refunded 1 of the payments back. So by the end of the weekend I have spent 2.5hrs trying to book and I am now missing $400. Nearly a week later and I am still getting excuse after excuse and still no money returned. I have had to ask bank to investigate to try and get back. Book directly with rental companies, I have learnt you are wasting your time and energy with these 2nd 3rd party booking agencies.”

Posted 1 year ago

“I have booked a car from "panek" over "ryanair" iOS Application which delegate it to "rentalcars.com". It was for 3 days only but cost was over 100Euros so It is not so cheap... Everywhere was information that I will be able to cancel it free. When I have arrived in the airport and visit "panek" they rejected me because I am Ukrainian. I have tried explain that I have residence of Spain and show them my Spanish driver license with my plaster card of Spain residence but they have rejected... They explain me that I will get all my money since rejection was by only their pedantic to absence of special international driving license, and explained that another car rent companies there is NOT the same rule. So I counted on ability to return my money. But after a while I have gotten a lot of rejections from all of them(from ryanair and from panek so all of them point on rentalcars.com...) BUT!!!! There is not information nowhere that in case something will went wrong they will not return money and will resist to do that. SO FOR ME IT IS SOME INCIDENT WHICH I WILL CHARACTERISE AS RASISM. I have arrived to celebrate happy birthday of my God children(my relatives who are refugee from Ukraine), that money I could spend on them but I could not.”

Posted 1 year ago

“I have rented a car through rentalcars.com Booking reference is 719003605 Greenmotion Dubai. Because my creditcard did not work for the deposit - the car was not handed out to me and the booking got cancelled. Greenmotion said I should go to rentalcars.com to get my money back (about 700 US$). Lee Ann Fyrus works for rentalcars in the helpdesk and said that I will not get my money back. She informed me I have to go to the claim department. So finally it looks like the money 700$ is gone and rentalcars has it. And I did not collect a car (which was booked for 17 days !! ) I cannot recommend neither rentalcars.com nor Greenmobile Dubai for car-rentals. Looks like cheating customers in a way”

Posted 1 year ago

“Today is 1/11/23. Booked a car for pickup date 1/18/23(one week from now). Carretals.com cancelling policy is 48 hrs before pickup date the there will be no charge. But after I gave them the credit card for reservation and clicked "reserve car", received an email confirmation from them but THEY changed the pickup date to 1/13/23 from my 1/18/23. I went in and did an "edit" to correct the pickup date. Then they want to charge me another $100 for changing back to "MY" original date. So I cancelled the reservation but they will not refund my charge according to the agreement citing that it is now "within the 48 hrs agreement" so no refund. So the scam is they changed my reservation pickup date to one within the 48 hrs so I can't cancel and get a refund. very shady and most definitely criminal.”

Posted 1 year ago

“We had booked a car through Rentalcars.com for our trip to Aruba. The vehicle was booked through Avis. Unfortunately due to weather and delays, we did not arrive until 2 days later. I called the Avis agency on the morning day we would arrive and they told me they could not hold my vehicle for that length of time, and that there was no vehicle available to us. We booked with a different agency when we arrived. I reached out to Rentalcars.com for a refund since we did not receive the vehicle. They replied that they would not provide a refund since according to them, Avis said there was a vehicle available to us, despite the agent telling me otherwise. I feel that I should be entitled to the refund of my money since I did not receive any vehicle. I would discourage anyone from using Rentalcars.com in the future.”

Posted 1 year ago

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Rentalcars.com is rated 1.2 based on 336 reviews