“Bought a kettle and toaster Charles Bentley set the kettle is faulty can’t get to speak to anyone ever, automated call doesn’t even have complaints section, auto chat justs cuts you off no option to report faults or complaints anywhere with either company I will never buy from either one again”
“Do not use this awful company. I placed an order for 16 packets of Lavazza coffee and received one packet of a different coffee. It took me over an hour waiting on the phone, and via the virtual assistant, to talk to anyone about this. I was then told I had to waste even more time taking and uploading a photograph of the incorrect item that had been delivered, and arrange to be in for a courier to come and collect the incorrect item. Not until all that had been done, would I receive my original order. I have wasted nearly £80, and still not got what I ordered, and I can not now cancel my order as it is marked as delivered. Customer service??? What customer service?”
“Be careful ordering from this site. If you are supplied with a faulty item you can forget a refund and even though you are promised resolutions by the Customer Service Team this never happens and you are left out of pocket. I have had to escalate this to an outside complaints to try and get my money back.”
“I went into rubber dies in George Strait 1145 today and this woman she was huffing and puffing when I ask her I want to send some money abroad. What happened to good customer service!! Sounds like she can’t be bothered to do her job”
“I ordered a shed in January which was delivered in February, the doors were too small but an easy fix so did not complain, however, at the beginning of may it started to fall apart and at this point in time there are several loose split slats on the back panel, frayed wood on the framework and one of the doors has split and shards of wood have fallen off. Suffice to say it is no longer watertight.
I have been back and forth with RD since May and apart from the first few emails I have had different names on their returning emails and lots of quoted legislation that fits their narrative of what their responsibilities are. I even emailed them a letter given to me by trading standards and again received their own version of legislation, the result is I have had to accept replacement back panel and right hand door as they have refused to refund me the cost or replace the whole shed even though they stated that the shed was not viable for repair!
Stay away from this company!”
“Horrible customer service all round. I made a typo on the online order so my email address was wrong. In trying to get them to let me know the order number and delivery date I had to send several emails and phone them. They can save this issue by doings what others do and get you to insert your email twice!
Then the info given to me for tracking was not recognised by Tufnells. So no tracking possible.
Then the delivery of a BBQ was done by a lady plus a 5yr old with no equipment. She naturally could not move the box because of the weight. Somehow she dragged the box off the van, moved it onto the shared driveway by upending it. When she knocked on the door my wife tried to help but all they could do was move it out of the way of vehicles.
When assembling the next morning surprise surprise it was damaged. Now 24hrs later still no response from Robert Dyas.
Over the last three years I have bought dozens of things online fir work and home and thus is the worst service of all!”
“Avoid at all costs aufull customer services just put you on hold emails take 72 hours for a response so every time they ask a question adds further 72 hours so complete complaint has taken 3 weeks and still not resolved
Go else where absolutely awful”
“I wish I had read these reviews before I ordered. I ordered a sun lounger, which I opened but did not use straight away and when I went to use it I noticed that a bar was loose. I have contacted them and told me because it’s after 72 hours they will do nothing so I will now being taking the matter up with my credit card company: I certainly don’t expect to pay over £100 for a sun lounger and it is faulty: DO NOT USE THIS COMPANY AS SUPPLY SHODDY ITEMS AT TOP PRICE”
“I have just had two garden chairs delivered and on the cushion of one there is a white sticky mark. I have e-mailed your customer services and there answer was we will get
back to you in 72 hours which means I cannot use the chair I paid for until they decide to get back to me. I have used Robert Dyas many times but their service is unacceptable.”
“Will never order online from Robert Dyas again. My money went out very quickly but still waiting for my order to be dispatched, even though it should have arrived before today! Customer service non existent, tried 5 times today, on hold 30 minutes each time , tried live chat..totally useless!! NOT a happy customer!”
“Totally useless and un available customer service.
Tried calling put on hold for multiple times for 15m and more.
Chat with an agent-silence no answer.
Placed an order,payment was processed and then for no reason the order was cancelled
Complete waste of time!
Useless Company!!!”
“I Paid for next day delivery £20 not turned up bought as present for my son sent to his address in his name but I paid for it as a surprise, rang customer service they said as it was in his name they couldn’t tell me where it is !!
And I couldn’t get a refund either of the £20 next day delivery as it’s not I. My name but I told them I paid for it ! I feel like Robert Dyad customer service is rubbish no help at all and iv been comply mugged off.
I asked them to tell me what they can do to help not what they can’t do !
So no garden furniture and I’m out of pocket as well disgraceful behaviour on their part think before you buy from them !!!”
“I purchased an arbour garden seat. I managed to get a carpenter to assemble today. First, I would like to say it’s not easy to assemble.. second the quality is really cheap and flimsy. Very badly made with rough timber and quite wobbly when fully erected. I am really disappointed in the quality and when I sit in it I feel it’s going to fall to bits. I would not recommend this to any one if you are thinking about buying one. It’s definitely not worth the money. Please don’t be tempted to order one, you will really be disappointed.”
“I purchased a Furniture To Go wardrobe through Robert Dyas and this will be the first and last time using the company.
I had a problem with the wardrobe (apart from the poor quality) where the holes were drilled into the wrong side of the top panel. Called FTG who advised 3 weeks for a new part. I didn't have time to wait that long so advised to contact Robert Dyas for a refund. Long story short, was told I'd need to email photos and box up all the parts until they were uplifted, I didn't have the space for so realised it would be easier to drill holes in myself so deleted photos and contacted Robert Dyas to explain. Well, multiple emails back and forth between different advisers who have asked for different things as haven't read full communication chain. One adviser suggested a partial refund the then the next advisor was extremely patronising in telling me how to retrieve deleted photos. Inefficient and unreliable customer service, will no be using again.
Avoid all the Copenhagen furnitue as well as over priced and cheap quality.”
“We had a dreadful experience with Robert Dyas. We ordered the Kailua lounge set a month ago and it was due to arrive in early August. A few weeks after our order the price went up by 25%. Then yesterday completely out of the blue our order was cancelled because it was out of stock. Amazingly you could still order the same item with a longer wait time. I phoned Robert Dyas and they claimed this was a mistake and the item would be pulled from the website. Surprise, surprise I can still order the same item today. I said I would happily wait longer but customer services said that wasn’t possible as they are unsure if stock will come in again. It’s a complete con. Stay well clear”
“Do not order from here - £600 and 2 months later. Lost goods. Damaged goods. No refund. Disgraceful lying incompetent customer service and management. If you can find the goods elsewhere - go elsewhere!”
“Totally unhelpful and dont want to sort a easy problem they sold me a summerhouse £1100 plus damaged poor quality and just palm me off please think twice before you buy from clowns
Paul Samuels.”
“Ordered garden bench to ne delivered on set day - took day off work, waited in all day and no bench. Had to cancel order as i work and cannot have item delivered when company feels like it ( parcelforce tried unsuccesfully to deliver it the following day and again 2 days later - which is why I paid extra for set day delivery.
Nightmare trying to get a refund - have been told on several occasions this will be in my account within 3 days.
13 days later they still have £147 of my heard earned money. Tried their Chat facility again today - was told complaints are dealt with by head office and the Chat operators have no communication with them! Appalling system and service.”
