“I have been shopping with Robert Dayus for over 30 years and today I purchased a kettle but after getting it home I realised most other outlets were selling it for far cheaper! I paid £44 for the Kettle and places like Argos and other were selling it for below the recommended retail price of £34, I even went on Russel hobs website and they were selling it for £34!
Find it hard to believe Robert Dayus would sell its do much over the RRP, will not be purchasing there again!.”
“Kettle started to leak took it back to Robert Dyas as guarantee states if under 6 months of guarantee take it back to retailer. Was told as I hadn’t descaled the kettle every month the guarantee had been voided, so no exchange or refund, couldn’t help me. I checked the guarantee afterwards and nowhere does it say this. Phoned company direct could’nt be more helpful replacement kettle on the way. Makes me think twice about using Robert Dyas. It has always been my go to place in the past. Not so sure now!”
“Today I visited the store in Yeovil Somerset in the widow it was showing the product I was gong in to buy.
I went to the shelve where the product was , to only find packs of Brita maxtra + 3 water filters in a box , but I wanted the 6 pack as it was on offer, after asking one of the male staff on the shop floor, he said “if there none on the shelve , we don’t have any”, I said “but in the window you have some box of 6 , he told me he could not sell me any thing from the display window till after Wednesday .
I could not understand why he had the product in store, but I could only buy it after Wednesday, and I lived 25 miles away, which meant another journey back to Yeovil.
Well if that’s how your business is run , it will be no surprise to me if your store closes .
As a customer I have shopped with you for many years , NO
MORE if that’s how you treat people !!!”
“7th January placed order for delivery 14th January.
14th January called customer service to check delivery as my Twins birthday next day and id had no delivery information. I was told categorically the delivery would not take place, I could not have and express delivery and there was no possible way I would get my order in time for my children’s birthday. I was issued a credit, that appeared on my CC account. I had no option but to order for next day delivery on Amazon replacement products at an extra cost of £16.( I can show costs should you require)
15th January Amazon order arrived – children opened as gifts. Mid day Robert Dias order arrived !!!!!!!!! No pre warning or email. Credit disappeared from my credit card.
Called Customers services to arrange collection and refund. Was promised a refund for my additional costs ( Jo male Birkenhead call centre). The email to arrange collection was incorrect, so I had to call again for it to be corrected. I was then emailed to say FE Ex may still come, I and I needed to stay at home and ensure Parcel Force collected instead of FedEx !!!!!! I made sure that I put my return details inside the box, and added that the refund must include the £16 I was out of pocket. ( I have supporting pictures should you require)
18th January Checked Credit card account to see I have only been refunded my order and not what I’ve had to pay extra.
Dreadful service and not interested in resolving the matter. Never buy from them again.”
“Bought a lamp on line. Lamp arrived with parts shattered and a constantly flashing bulb. Contacted customers services straight away (impossible to get a response by phone). Didn’t get a reply for 6 days only to be told that I had to wait for them to take it up with their supplier before they would comment, even though my contract was with Robert Dyas who took the payment.
Complaint still not resolved……
Would never use this company again.”
“Ordered a Television through Robert Dyas and was to be supplied by Exertis. It was delivered on time, New Years Eve. I was not in a position to set up new tele at this time but box was in tact and on initial look at the tele it looked undamaged. I was away until 7th January, when I was in a position to set the new tele up. It wasn't until the tele was up on it's unit, and I took off the protective film that it looks like I could see a hair on the screen. On closer examination it looked like the screen was shattered from a small point at the bottom by the Samsung badge. Barely visible to the naked eye. On switching the tele on it became very apparent the tele screen was shattered from the bottom. I contacted Robert Dyas who informed me they would contact the supplier and I should hear within 3 days when I would get a new tele delivered. It was only when chasing up with Robert Dyas that I was informed that because we had not notified Exertis of the damage within 48 hours of delievery there is 'nothing they can do'. When asking to speak to a Robert Dyas manager to discuss further..... I'm still waiting a call back over 24 hours later. ABSOLUTELY DISGUSTING - I PURCHASE A DAMAGED TELE AND THERE IS NO WAY TO GET A NEW ONE.
DO NOT TOUCH EXERTIS OR ROBERT DYAS. CUSTOMER SERVICE - ZERO. MAY AS WELL BURN YOUR MONEY.”
“Order number #1006605858
Put my order on the 14th of December for some light switches an sockets to be delivered within 3 to 5 working days but did not receive them. Contacted your customer service twice( 1 just before Xmas, 1 just before new year) and both times was promised that my items were on their way but, once again, nothing. Worst experience was today when I had to wait over 20 minutes to speak to an agent and he started to have a go at me because I had used the wrong customer order number to speak to him and then hang up the phone on me. ARE YOU FOR REAL? I then had to spend another hour to speak to another agent (this time a very nice and polite lady) that could not refund me the full amount because my items were PARTIALLY dispatched but no one knew were they were and when I should receive them. APPALLING. Eventually she got the authorisation to refund me the full amount but to get to this I had to spend over 5 hours (including former calls) of my life to speak to you. Will never use Robert Dyas again.”
“Terrible terrible terrible service. You pay for postage even though your product is expensive. They give you more than one date for delivery which means you missChristmas. Then they miss the latest date they give you. Final insult- they send an email to ask how they did. I dread to think but I imagine they are going to tell me it has been delivered (sigh!).”
“I would not even give one star..
I am furious with this company who charged me £10 delivery which I accepted as it was something I wanted delivered before Christmas… however, the delivery date has now been postponed several times and even after a complaint to them asking for a refund the response was totally unhelpful. Now there is another postponement. I have asked for the order to be canceled and a full refund for me. Dreadful service!”
“Avoid , another online company selling products where full payment is required only for them to send faulty items , and then treat you like a doormat over the phone, refusing to send a replacement until they receive the faulty item back because they trust nobody, how ever we pay in full and trust them to deliver, shocking service and hopefully with a bit of luck they at some point get their just rewards.”
“Very disappointing service. My order didn’t arrive on the allocated day. They were 2 beauty advent calendars so it was pointless to receive them after the allocated delivery date of 29th November. Automated response to the 2 emails I sent. Only when I informed them I would give honest feedback did they refund me. No apology just an invoice. Would never use again.”
“Absolutely terrible company with naff all customer service skills..
Ordered a present on Friday morning and paid a tenner for Saturday delivery, it's not Wednesday and still no parcel.
Emailed them yesterday and still waiting for a response.
DO NOT USE THIS JOKE OF A COMPANY, SHOP ELSEWHERE.”
“My biggest mistake to order online within 2 minutes I rang and ask them to cancel my order but my item was already dispatched. It’s been nearly 10 days I’m waiting for them to take it back but still no sign .”
“Ordered an item they said it would be delivered 1st December. I contacted customer services when the item was late and they said they'd look into it. 8th December I got an email saying my address doesn't exist so they cancelled the delivery. I'm going to have to use Amazon now.”
“Cancelled item by phone and advised to refuse the delivery. Did that, 3 days later delivered and left on my step. Just managed to stop thr driver and refused delivery. Rang customer services and told they would contact factory.A week later rand, they had no tickets or note of my calls. Got refund through. PayPal. Second time I have had to pursue refund
Customer service operators very friendly Their system tries to defer refunds.”
“ordered a 3 rung step ladder came on time but it looked like it had been run over by a van waiting for a refund they tell me it takes 2 weeks there quick on taking the money but not refunding”
“Took a faulty kettle back to Robert Dyas in Hemel Hempstead purchased online 3 days ago with PayPal on Amex.
l called head office and the shop was told by both no problem bring it in for a refund .traveling a round trip of 30miles .l get to the shop where some rude abnoxious girl Rachel starts tell me she can't process a PayPal refund. Real bad attitude with a big mouth.
I called head office again who told them to do the paperwork.
My point being horrible place bad attitude, terrible service. Could have told me in the first place that they could have collected it instead of wasting my time and gasoline.”
“Very bad and poor customer service. Need a collection for a faulty product but instead of help they gave me another number to sort it out myself . One should avoid buying stuff online from Robert Dyas specially when you don’t have a store locally and when you order a big item.”
