SLRHut Reviews

Name: SLRHut
Rating: 4.16

4.2 Rating 301 Reviews

80 %

of reviewers recommend SLRHut

Company Reviews

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Metrics

4.2

Based on 301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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SLRHut 1 star review on 9th December 2021

Matthew G Jones

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from their site not realising they were not a UK company. Given the wrong tracking number with a 5-8 day delivery time. Received a call from New York the next day to sell me more items. Two weeks later still no package. UK number constantly engaged. Made 9 phone calls to the US at a total cost of £18. Discovered the item had been stopped at customs and charges raised. Agreed to pay the customs charges on the assurance the money would be returned to me. All emails with customs invoice ignored. Absolutely horrendous experience. Please do not buy from this company.”

Helpful Report

Posted 7 years ago

“Firstly I was assured that the camera had a uk warranty. This was simply a lie... its an import ! To add insult to injury... the camera has a defective on off switch ! When I phoned slrhut.co.uk I asked again... Does the camera have a full UK warranty... again, yes it does. I reply, this is why I bought it, and it is a lie. the box was not sealed, the manual and warranty card removed to hide its origins. To which they replied, just because we are not official Nikon importers, we provide our own warranty... what is the difference ! errrrrr speechless It does not end there either... when I informed him of the faulty on off switch.... errrrr wow ! If you have taken a pic, then the camera is second hand. We do not deal or sell second hand cameras, so you need to send it to our repair centre. Dumbfounded ! How are these people allowed to trade ? I have left it in the hands of paypal for a full refund !”

Helpful Report

Posted 8 years ago

SLRHut is rated 4.2 based on 301 reviews