SLRHut Reviews

Name: SLRHut
Rating: 4.17

4.2 Rating 300 Reviews

80 %

of reviewers recommend SLRHut

Company Reviews

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Metrics

4.2

Based on 300 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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SLRHut 1 star review on 9th December 2021

Matthew G Jones

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap products but appalling service - Take your gamble From other reviews, it seems if you get your product delivered you can appreciate the cheap price. If you don't get your product delivered the service is appalling. Today is 14/3/20 and on 6/12/19 I spent £549 on a camera, tripod, lens and battery equipment package that got lost in transit by FedEx. FedEx admitted the loss and have written a letter to that effect. I provided the letter to SLRhut (they made me phone their carrier and chase through the loss!), but they won't refund me, because the FedEx web-tracker says it has been delivered and FedEx say they can’t change this, but I suspect it’s more likely to be, because they only declared the value of the package to be £119 on the FedEx paperwork and that would be the amount they can claim back from FedEx. I escalated to Paypal through 2x claims and SLRhut won't talk to me anymore as they insist it is out of their hands now, even though both cases are closed! I have provided Paypal with the FedEx admission that they lost the package in transit, but in both claims Paypal have accepted the evidence of delivery provided by SLRhut which is the FedEx web-tracker which shows the package was delivered 6/12/19. FedEx insist they can't change the date on here and that's why they provided the full admission of liability for the loss on headed paper that I have provided to SLRhut and Paypal, but they keep saying they cannot accept this letter. Only what it says on the web-tracker that I can't get changed at the moment! Paypal also suggested I appeal to my bank by making a 'Bank Claim' which you can do with 'Debit' as well as 'Credit' card payments, but I was told by my bank that as I use Direct Debit to pay Paypal I had to use the 'Direct Debit Indemnity' scheme. Unfortunately, the ‘faulty’ transaction has to be between the bank and the company providing the products so having Paypal in the middle has actually removed this protection. I will continue to try and get FedEx to change the date on the web-tracker and to get SLRhut to stop saying "this is a Paypal dispute and their hands are tied", until such time as I get my refund. I'm also moving into the next phase of contacting Money/Consumer websites and organisations and press and there's still the small claims court to follow that.”

Helpful Report

Posted 4 years ago

“Do NOT buy off this website! Doesn't matter how cheap it is its not worth it. I ordered a camera that cost over 500 pounds and the item never got delivered. The delivery report says it was left on my back door step. My property does not have a back door. Even after showing evidence of this to SLRhut and paypal I am not entitled to my money back as it was delivered! They have not helped me at all and just keep copy and pasting the same "not are problem" email to me everytime I ask for advice. Heart broken as I've no Camera and now no refund.”

Helpful Report

Posted 4 years ago

“I was a little thrown by the mixed reviews on the website. I called up the company which is based in America and I had an amazing conversation with a seller known as John Patrick. I asked several questions about the company, the product, the integrity of the product and the delivery. He was so helpful that he put down the price of my order, giving me free shipping fee and no extra cost. He upsold me an accessory for the camera and put the price down for 100 to 35. He was more than helpful and completely made me feel more than comfortable about my purchase. I was nervous only because it was alot of money to hand over. However, everything came within 3 days, all items were included too, especially the camera which was brand new and in working order. Obviously other buyers have had bad luck with this website, but that wasnt the experience I had. If I could give more than 5 stars for the customer service and dedication John brought to me, I would. So thank you again and thank you for my purchase and going above and beyond the call of duty.”

Helpful Report

Posted 2 years ago

“Was worried about mixed reviews online took the plunge, great customer service really quick delivery from USA (3 days) really pleased with item and service”

Helpful Report

Posted 3 years ago

“After reading the reviews my partner was hesitant to order but we still did. Cant fault the service atall, order placed easily online around 4 days ago for a GoPro HERO7 bundle at a great price and arrived today everything there. No issues :)”

Helpful Report

Posted 3 years ago

“I really cannot believe the negative reviews, from first contact slrhut have been amazing, really helpful on the phone when I called to confirm my order and also recommend an additional battery which being a beginner I wouldn't have know to get a longer life battery. My canon 2000d arrived today (a day early than stated) amazing I cannot thank you all enough, please don't take the negative reviews on board, see for yourself they are fab!”

Helpful Report

Posted 3 years ago

“I have yet to contact SLRHut but the camera box had all the security tape removed which is not what I had expected.”

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Posted 4 years ago

“Couldn’t wait to try it, quickly set it up and then placed in garden pond counting my Koi. Fantastic video and very clear 😁👌”

Helpful Report

Posted 4 years ago

“Prompt handling, quick delivery. Though the fedex package was open and there was no User manual .”

Helpful Report

Posted 5 years ago

“I ordered a phantom 4 pro bundle, everything arrived however i received a phantom 4 not a phantom 4 pro. After several attempts at getting through and many many emails Maddie, very kindly assured me that she would help and arranged a returns note for me, she then asked if i wanted a refund or my original order, once they had received my return. Knowing that mistakes happen i decided to go with having the drone that i originally ordered. I sent back what i received, i knew when they received my return as it was tracked. Days went by with no communication, i sent many emails with no reply. Eventually i received an email from Maddie asking for me to call in regards to my drone. After 33 calls i finally managed to get through to Maddie and was told that i would not receive any refund and that she will not be sending me any drones!! Apparently the drone that they send was the correct drone and the one that i had sent back was not! really! well thats exactly the problem, i have paid for a drone that i did not receive, Maddie called me a lier and i con artist and then hung up. I called again and once again Maddie told me that she didn't know where i got the drone i returned but it was not what she sent. Basically i am now over £1000 down with nothing to show for it. I feel like i have been scammed and basically robbed. I am so angry and frustrated at the lack of customer service and have never experienced anything like this before!!! I phoned one more time and was advised to send in an email and request a call back from a manager. i have done this but to be honest, i don't expect i will get one. If by some miracle someone does call me and resolve this and i will update this.”

Helpful Report

Posted 5 years ago

SLRHut is rated 4.2 based on 300 reviews