Sofology Reviews

"Rated 2 out of 5 stars\r\nPurchased a sofa in January\r\nPurchased a sofa in January .\r\nService great from the show room , ordering and delivery .\r\n\r\nHowever \u2026. Unhappy about an aspect of the sofa . E mails sent regarding this and very good response . Unable to rectify problem so technician review of sofa .\r\n\r\nStill unhappy with technician\u2019s assessment so requested further investigation into complaint.\r\nTechnician fed back to company and advised to await response .\r\n\r\nHave not received response . 3 e mails sent , no response .\r\n\r\nCommunication great when you log an initial complaint . If it cannot be rectified ( following a very condescending e mails about how to \u201c dress \u201c a sofa \u2026.\r\nThen it all goes very Quiet \u2026.\r\n\r\nI have sent 3 emails now with no reply .\r\n\r\nSo in summary , they are all over it when you are buying , try their best to resolve problems via e mails.\r\nThen if your still not happy and pursue a \u201c poor quality \/ design fault then your stuffed \u2026. No reply !!!\r\n\r\nTo be continued \u2026."

"Rated 2 out of 5 stars\r\nPurchased a sofa in January\r\nPurchased a sofa in January .\r\nService great from the show room , ordering and delivery .\r\n\r\nHowever \u2026. Unhappy about an aspect of the sofa . E mails sent regarding this and very good response . Unable to rectify problem so technician review of sofa .\r\n\r\nStill unhappy with technician\u2019s assessment so requested further investigation into complaint.\r\nTechnician fed back to company and advised to await response .\r\n\r\nHave not received response . 3 e mails sent , no response .\r\n\r\nCommunication great when you log an initial complaint . If it cannot be rectified ( following a very condescending e mails about how to \u201c dress \u201c a sofa \u2026.\r\nThen it all goes very Quiet \u2026.\r\n\r\nI have sent 3 emails now with no reply .\r\n\r\nSo in summary , they are all over it when you are buying , try their best to resolve problems via e mails.\r\nThen if your still not happy and pursue a \u201c poor quality \/ design fault then your stuffed \u2026. No reply !!!\r\n\r\nTo be continued \u2026."

"I strongly advise against purchasing the Ezra corner sofa with a heating function. The problems started right away - the fabric on the armrest was sewn incorrectly, and the zipper in the rear cushion was clearly noticeable and noisy. While these issues were fixed after a few days, more glitches quickly emerged.\r\n\r\n\r\nAfter just a few months of use, the heating mat on one of the seats stopped working. The service is a disaster - you can feel the cable from the mat under the fabric, and my seat was cut and sewn with one thread. This is absolutely unacceptable!\r\nAll defects result from manufactured and poor quality parts!!!\r\n\r\n\r\nNow another heating mat has stopped working and I have been told that I have to wait 12 weeks for new parts, even though the sofa is only 10 months old and is covered by the \"Sofa Shield\" program.\r\n\r\n\r\nI expected much better quality and service from a piece of furniture costing \u00a34,000. Instead, I can't fully enjoy its features. I am very disappointed with both the product and the customer service. I absolutely do not recommend it!"

"Sofology damaged my property on delivery and refuse to take any responsibility or compensate. I am going to the ombudsman now. Avoid them"

"Such a worse service. We got the sofa from sofology. The leather started pealing off from various areas. The repair service was so expensive. Not at all customer friendly"

"My wife and I who are pensioners were told when we were buying this leather suite that it was a superior grade leather and would not stretch. After two years and with little use it has stretched an excessive amount and looks like a ten year old suite.We are still paying for the suite and rang Sofogy to complain only to be told that this was normal and I did not have a valid complaint. Do not buy furniture from this company if you are expecting any after sales service. Whilst the furniture looks good in the shop it ages and deteriorates very quickly. Remember this review when you are considering buying furniture from Sofology. Brian Hayden. Liverpool.3\/12\/22"

"My wife and I who are pensioners were told when we were buying this leather suite that it was a superior grade leather and would not stretch. After two years and with little use it has stretched an excessive amount and looks like a ten year old suite.We are still paying for the suite and rang Sofogy to complain only to be told that this was normal and I did not have a valid complaint. Do not buy furniture from this company if you are expecting any after sales service. Whilst the furniture looks good in the shop it ages and deteriorates very quickly. Remember this review when you are considering buying furniture from Sofology. Brian Hayden. Liverpool.3\/12\/22"