Sofology Reviews

Name: Sofology
Rating: 1.22

1.2 Rating 1,655 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered in June 2021 delivery estimated at 6 to 8 weeks. Now December , failed delivery end of November. Promised call within 48 hours, nothing, went to shop to complain , promised call within few hours, nothing. Over months of waiting tried to call, tried emails , can’t get through, don’t answer emails. Shocking customer service. Don’t know when getting furniture.”

Helpful Report

Posted 3 years ago

“Ordered a sofa and other items in early August I formed I would have the sofa by the 2nd November.. it’s now 4 weeks later, no sofa, impossible to get through to anyone with 1 hour wait times. Drove to store made a complaint and filed a form absolutely no response still. They also won’t refund the sofa or refund an item I cancelled. They are very clever with great sales but after sales is the worst if any company I have ever dealt with. The aftercare is more akin to buying off the back of a lorry than a large brand.”

Helpful Report

Posted 3 years ago

“f you need to buy furniture you need to stay away from Sofology. I have ordered a sofa online and still waiting for it. I have until now 4 failed delivery attempts and obviously every time there is a new reason. I had to wait countless hours to reach customers service and every time there is an “escalation” which does nothing. The managers are hiding behind the call service as either they do not care or they can not do anything which could means there problem is higher. So this is how it went: - first delivery attempt had only half the sofa as the other part was a chair. - second delivery attempt never showed up and never called - third delivery attempt the driver called saying that it should be arriving in 15 min but didn’t show up and the the phone was closed. - fourth delivery again half a day passed with no sign. Waiting another hour to get to the customer service and which with honesty being told that the delivery will not happen. I made a formal complaint but obviously ignored and with no resolution. As I lost 2 days from work with the failed attempts I asked for compensation for the inconvenience and the negligence in the service. I’ve been offered 100£ only after the product is delivered but with no clear steps. Obviously the old sofa is out so we do not have furniture to stay. The only choice we are left is to cancel the order and buy it from another brand. The reason I am writing this review to save the next buyer to lose all this time.”

Helpful Report

Posted 3 years ago

“The furniture arrived with a ripped cushion cover having waited 3 months for delivery. They left the furniture and said someone would be in touch. That didn't happen. I tried to ring Customer services but there are huge queues each time you ring. I did fill in two online forms to complain and they did contact me. They are now sending out a replacement cushion cover which will be posted for me to fit and the delivery is expected in a further 2 months. I'm hoping they send the right one.... fingers crossed. My advice would be to try ringing customer services before you buy anything. Just see if you can contact them.”

Helpful Report

Posted 3 years ago

“Still waiting for our order from the 22nd June delay after delay ,plus side only paid deposit after reading thousand of bad reviews about poor quality and asking for full payment in August we haven't paid yet feel sorry for those people who have paid and not recived their goods not happy at all”

Helpful Report

Posted 3 years ago

“Shockingly bad company Never ever again to them 4 hrs in queues and then calls drop or they will turn down calls Massive delays in deliveries Sofa lost by them and can’t find after Long delays Agreed delivery date - they did not turn up”

Helpful Report

Posted 3 years ago

“We bought our sofa from Sofology Paisley, fully paid items, delivered a month later, missing item no correspondence from Sofology, I have been chasing them for weeks. The corner sofa was assembled incorrectly, there has been no attempt to rectify this. Store keep saying that customer services deal with everything. Customer service don’t answer the phone hours of waiting. Perhaps a solicitor should deal with the matter as they are not bothering with my emails or phone calls. Worst experience in buying furniture. Delivery men were incompetent, they were watching videos on phones to figure out how to assemble the sofa, and refused to wear shoe covers they said they would leave the items without unpacking and assembling if we have a problem. Consider buying from a reputable company who offer quality after care.”

Helpful Report

Posted 3 years ago

“Still no order! Today is 2nd December and the online account tells me planned date 2nd November! 4 emails later… 3 online chats later… no phone calls back later… shocking service… still no furniture…”

Sofology 1 star review on 2nd December 2021

Helpful Report

Posted 3 years ago

“NEVER BUY ANYTHING FROM THIS COMPANY!! Absolutely disgusting company! So after a sofa and Cuddle chair being delivered eight months ago and both items were damaged I asked for replacements as advised to do by the sofaologist repair guy! I waited another 5 months for the wrong colour furniture to show up which also creeks at every small movement!! I have been asking for a refund for 3 months and only now they get back to me a few weeks before Christmas saying I can have my refund but the furniture has to be collected in 14 days after eight months you’d think they’d look after a customer better than this I have a little boy and we are going to have nowhere to sit for month as everywhere os 12 weeks+ delivery! they offered me more furniture I don’t dare even attempt it as I’ll still be in the same position in 10 months time absolutely appalling customer service too! Never ever will I buy from here again. SAVE YOURSELF MONTHS WORTH OF STRESS AND TIME WASTED!”

Helpful Report

Posted 3 years ago

“I'm sat writing this review at 8pm with no sofa but more frustratingly NO COMMUNICATION! Our sofa was due today between 9:45am-1:45pm so we booked a day off work, disposed of our old furniture, removed a fence panel and cleared a path through the back garden for easy access and arranged for care for our autistic 6 year old son. We have done all this but it was too much for Sofology to pick up the phone to notify us of a delay. Sofology has no regard whatsoever for their customers and should be ashamed that we haven't even been given the courtesy of a phone call to let us know we were being let down after we spent thousands of pounds. We tried for hours to contact the help desk but had to give up when they all went home at 5pm. Please don't use this company, once they get your money they lose interest.”

Helpful Report

Posted 3 years ago

“Just got off the phone with sofaology querying where my delivery was, apparently not on the delivery system this was the second missed delivery. I've got to admit it didn't take long to get through on the phone and I've just cancelled my order, just waiting for my deposit to be returned so watch this space. I've seen many bad reviews lately and to be honest my experience hasn't been half as bad as most people but 4 months waisted 2 days off work and a glazing company removing my bay window was enough for me to cancel. Very disappointed”

Helpful Report

Posted 3 years ago

“Don’t buy from this company the customer service is shocking once they have your money they don’t want to know avoid at all costs !!”

Helpful Report

Posted 3 years ago

“After numerous problems with delivery and numerous hours wasted sitting on a phone, our sofa was finally delivered! I had also ordered ( and paid for, in September) a cleaning kit, which I’ve not received. I have filled in several web forms and I get an automated email saying that my query has been received- then NOTHING! This is the worst company I have ever had the misfortune to deal with. I needed another armchair but no way was I going to Sofology again, so went onto John Lewis website last week and my armchair arrives on Friday. Do yourself a favour and buy nothing from Sofology - I’m amazed they are still in business.”

Helpful Report

Posted 3 years ago

“4 HOURS ON HOLD AND THEN CUT OFF!!!! WHAT A JOKE OF A COMPANY - AVOID!!!!!!!!”

Helpful Report

Posted 3 years ago

“Ordered in July shop assistant laughed when l said would l get it for Xmas and said you would get it in October 3 messages off sofaology saying order delayed now l am told l will not get it for Xmas Annoyed”

Helpful Report

Posted 3 years ago

“Ordered a carpet from Milton Keynes branch promised delivery did not happen. Unable to waste hours on phone. Company is a joke. Suggest that whenever you have time to spare and are close to a Sofology shop you go in and waste the sales peoples time for as long as possible letting them think you are ordering, then tell them why you wont be ordering. Whilst you do this you are saving other people from this company.”

Helpful Report

Posted 3 years ago

“Ordered sofa 6 months ago. It was meant to arrive by 1st October but has not been delivered and we have had no updates. Tried filling in contact forms, emailing, calling but no answer. They hung up once we got through to someone after waiting 2 hours on the line. We've paid £1750 for this and at this stage, don't know if we are going to get anything for our money.”

Helpful Report

Posted 3 years ago

“Very poor after care service! Please avoid this terrible company! I have a leather recliner sofa from sofology, it started peeling after 1 year of ownership, which clearly means this cant be genuine leather. The extended warranty did not cover this, although, we were never even given any T&Cs in the first place, so I'm pretty sure there's legal issues there. Our pet has also scratched the leather and guess what, that's not covered either. So it would seem their warranty is totally worthless. I have contacted Sofology for comment, but I have been completely ignored. So I feel compelled to pass on my extremely negative view of this company to as many people as possible.”

Helpful Report

Posted 3 years ago

“**WARNING - DO NOT BUY ANY FURNITURE FROM SOFOLOGY** We bought our sofa's mid July with expected delivery date being end of October. This date kept getting pushed back and eventually booked in delivery for 19th November. Both myself and my Wife took the day off work and no delivery arrived. I waited on the Customer service phone line for 2 hours, only to be cut off when I was at number 1 in the queue. I phoned the Reading Store where I purchased the Sofa's to be told that it was not even in the warehouse for delivery. We then booked in for yesterday (28th November) for delivery between 11am and 3pm. At 4.30pm called Customer service to be told I could not have a refund as the delivery may still turn up (which of course it never did!). I now cannot get through to anybody at Customer Service but will be securing a refund asap. Please be aware that if Sofology miss a delivery slot that they have confirmed, you are entitled to a full refund and judging by the comments all these reviews I am thankful that we have come to this decision and will source sofa's elsewhere. If everyone in the same position as ours secured a refund, it is the only way this company will sort themselves out as they are emotionally blackmailing Customers with the threat of no Sofa's at all. PLEASE DO NOT USE SOFOLOGY.”

Helpful Report

Posted 3 years ago

“Still waiting for my sofa, been given 4 dates for delivery now, the last 3 has been a no show absolutely shocking!! It took me 3 hours to get through to customer service, I was promised it would be delivered yesterday but yet again a no show. If I had looked at the reviews I would never had ordered from this company.”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,655 reviews