Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,667 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my Switch converted bicycle! Due to supply chain issues, took a year to receive all components and many email to follow up for status. The (AI) customer service eventually reaches humans, but took longer than I expected. I put most of the Kit together, then paid to have the tube, tire and brakes installed properly. The battery lasts less than 20 miles, which leaves me pedaling without ease too soon. Overall, I highly recommend this product to friends and family! I find that my bike is very difficult to pedal as a regular bike, even with the monitor off and battery pack removed. Pedaling is way more arduous and slower. I rode 35 miles and two packs (I purchased a second back-up battery pack) didn’t last 25 miles. Is there a remedy?”

Swytch Bike 4 star review on 30th July 2023

Helpful Report

Posted 2 years ago

“Your Testimonial: I found the instructions for fitting the crank sensor a bit vague and it clearly needs a better designed spacer for the mount. I have the larger battery but the range seems to be quite a bit shorter than is claimed. Otherwise it works well.”

Helpful Report

Posted 2 years ago

“Minor problems in installing. Ex. Battery pack mount should be facing rider, so the bike can still be folded.”

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Posted 2 years ago

“Very happy with the kit, my Base unit stopped working and needed replacing which took longer than I thought but I was sent a new one eventually. I went for the 30km battery which I need as on a full charge because of the hills I go up it lasts for about 15-18km. I would recommend this”

Helpful Report

Posted 2 years ago

“Although I converted a mountain bike, I have since only used it on road and rough paths. I wasn't sure at first: I hadn't used the bike for a while and it was hard to evaluate exactly how much assistance the Swytch kit was providing. But the more I use it, the more I like it and I've come to realise just how useful, essential even, the power assistance is where I live in the hilly Derbyshire Derwent valley.”

Helpful Report

Posted 2 years ago

“Great invention. I now can use my bike instead of the car.”

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Posted 2 years ago

“Added it to my wife's 27.5 mtb and it made a huge difference. I docked a star because their communication is somewhere between bad and non-existent.”

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Posted 2 years ago

“Original battery was defective, replacement works great, now part of my daily routine and my only way for travelling around the city”

Helpful Report

Posted 2 years ago

“The swytch kit was ready to fit and works really well, if anything even power 1 is too powerful. The light weight of bike and kit mean that it's really easy to put in the car too. We are still waiting on the seat post clamp kit to arrive but when it does the basket will be restored to the front of the bike.”

Helpful Report

Posted 2 years ago

“I can still enjoy the feeling of biking but at the same time I can go a little bit farther than before with the help of swytch.”

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Posted 2 years ago

“Poor delivery followed by great experience on the bike I know the delivery was unfortunate and due to unforeseen circumstances The bike has rejuvenated my cycling at an elderly time of life and kept my old bike going.”

Helpful Report

Posted 2 years ago

“Mostly easy to fit, aside from having to file down to fit my drop outs. Works generally well. Could do with a little more power. Power seems to drop off quite sharply with level of battery charge.”

Helpful Report

Posted 2 years ago

“When the kit works, it's LOVELY. I had troubles fitting the pedal sensor on my bike, but was never told to measure that section before buying (it's truly crammed into a space that barely fits). I do have some issues with the kit not always connecting property, but it's happens approximately one out of every 15 rides and I just hop off, take the battery off, make sure it's free of debris (which it always is), make sure the cords are all connected (which they always are), and cross my fingers. I love being able to pop the battery off and carry it with me and it's just the right amount of pedal assist!”

Helpful Report

Posted 2 years ago

“After a long wait, my Swytch kit arrived and I installed it. The thumb throttle cable was too short for my beach cruiser bike (I managed to buy one before Swytch support finally responded and sent one.) The install went fine except for the initial scare because I did not know the power button had to be held for several seconds to turn it on. I enjoy riding the cruiser with the Swytch pedal assist. The motor makes riding a bike more enjoyable for a person nearing 70. The optional, larger battery seems fine for my riding habits. I live in Mobile, Alabama, United States of America.”

Helpful Report

Posted 2 years ago

“I love the Swytch kit, not so much the delivery time. It took about 9 months to get my kit (in Canada). I chose this product because I am 72, an upper limb amputee with a 25 year old Raleigh Legend bike that I really don’t want to give up. After finally getting my kit this spring, I got my wife & son to help me with putting it together. That turned out to be easier than expected. The hardest part was adjusting the brakes (nothing to do with the kit). Now that I have my newly renewed bike working, I love it! I can face hills without flinching, never have to worry about being too tired to make it back home from the pickleball court. If they could find a way to shorten the delivery delay, this would be a near-perfect solution. As with another reviewer, I find that the high mount of the battery impedes balance somewhat so I will be working on a way to mount it lower.”

Helpful Report

Posted 2 years ago

“The swytch kit is great. The customer care bot so . I have been waiting on my A frame battery cradle that I paid for in January 2023. Still waiting on when it's going to be delivered.As they said they had a few issues with it. No further updates or refund offered.”

Helpful Report

Posted 2 years ago

“I wish Swytch made a PAS sensor that works on the right (non-drive) side for a tandem. I had to mount it on the left (drive)side with the chainring and it's messy and doesn't work well at all. Tech support told me they don't make a right-side sensor so make sure you know that before ordering for a tandem. When it works, though, it's great.”

Helpful Report

Posted 2 years ago

“Love having the power on my road bike as well as my Brompton which was converted using the older battery with controls within it. The downside to the new battery is the control is on a separate gadget which only allows power increase and not decrease so is much more time consuming to go down or turn off, which you do not have time for when riding. More description of the control unit would have been useful when buying. I would have paid extra for a more sensible unit!”

Helpful Report

Posted 2 years ago

“Your Testimonial: Works well, easy enough to fit ( for a 60+ woman) but battery never fully charges-only issue.”

Helpful Report

Posted 2 years ago

“There was a lot of fettling need to get the wheel mounted in the front forks and the pedal sensor will only fit with multiple cable ties in all directions to keep it in place. The kit performs well on flat/medium terrain but battery drains very quickly on steep hills even when using the lowest gear. Now fitting all sorted I’m happy with the way the kit works on the bike and makes cycling in mixed elevations much more accessible.”

Helpful Report

Posted 2 years ago

Swytch Bike is rated 4.1 based on 1,667 reviews