Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,659 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From a user point of view, my Swytch conversion went far beyond my expectations - technically brilliant! (except for a cantankerous control unit which, give full credit, the Customer Support service has been most helpful with.) So why not give 5 stars? Simple. I just cannot forget Swytch's abominable, customer unfriendly marketing system, which if the company is to survive competition, must change! It may have been fine to leverage "other peoples' money" as a startup with little comparable competition and a brilliant product technically. But now, when technically viable (and cheaper) competition with a customer friendly sales interface has arrived, to expect customers to remain "loyal" to Swytch, to make a heavy financial commitment without even being told the final price of the product, and then to repeatedly place them under pressure to sign up (or lose undefined benefits) is just plain misplaced market optimism. When I (reluctantly) signed up without knowing the details, I ONLY did it because (then) I wanted the technology and there was no obvious viable alternative, so I did it, but not without resentment. I would NOT do it now. Guys, you need a new marketing plan, otherwise undoubtedly in the long term you will not survive. (My authority for such a statement? I am a retired business and management consultant with 23 years successful experience advising industry.)”

Helpful Report

Posted 1 year ago

“Started using the bike more often during the summer months.”

Helpful Report

Posted 1 year ago

“The swytch kit is excellent for me being over 70 years of age,but I did find the steering heavier as the controller and battery are fixed to the handlebars. I am a retired engineer so I fabricated a bracket and fixed it to the head tube which I find much more comfortable. I have recommended the swytch conversion to many friends as it has given me freedom to ride more often.”

Helpful Report

Posted 1 year ago

“Everything Poor knowledge from your customer support The kit was for a Brompton but nothing would fit and had to cobble it together myself. The battery then ceased to work and I was told that it regularly needs charging(why not put this on the case if it is critical?!) and was then told it was out of warranty, and I would need the.new style at £250, and it was likely to expect to replace them every 3 years!! The 1 star is for not bursting into flames, but for me, your product is poorly thought out with poor support, and it is unlikely I will purchase fain from you in the future.”

Helpful Report

Posted 1 year ago

“The relief of knowing that you have an option when approaching a steep hill.”

Helpful Report

Posted 1 year ago

“I am using a Swytch AIR kit on my Brompton. The riding experience is great, but fitting the kit is more difficult than Swytch lead you to believe. The pedal sensor is the most tricky and makeshift part of the kit. Just this part took me 1½ hours to fit. They send you pedal crank components for different bikes and I first had to work out which ones to use. The paper and online manuals have contradictory information about where to install the sensor. I eventually realised I had to take a deep breath and cut its bracket off with a hacksaw (this advice at least comes with reassurance that it "won't invalidate the guarantee") and use two provided sticky pads instead. The cable ties provided are not long enough for this component and it took me a while to realise I could join two together 🙄. The instructions show two cable ties side by side but there isn't room and I made do with one. Its connector cable is near the rear folding bracket of the bike and I worry it's going to get snagged or crushed when folding or unfolding it. Then the battery bracket comes with numerous different spacers for different diameter handlebars and working out which ones to use while preventing them from falling out before fitting is tricky. I fixed it on the back of the handlebars which allows normal folding of the Brompton but leaves the bracket a bit vulnerable on the outside when folded. You can attach it to the front and use the provided longer 'Bro Peg'. The battery bracket is then on the inside but the fold is less compact. I got a bike shop to put a new inner tube and tyre on the wheel. The forks on my bike were only just wide enough to fit it and I had to discard some washers. Finally, finding the best routing for the various cables took some trial & error and again the instructions were ambiguous. The result, though, is brilliant. Two or three turns of the pedals starts the motor. It is on or off (no gradation) but very smooth, and stops instantly when you stop pedalling. I strongly recommend the optional extra £30 LED controller which allows me to set power levels 0-5 and the maximum speed at which the motor cuts out, once I worked out how to use it. I started with Power 3 and 26 kph (16mph) but the battery ran down quite quickly. I now find Power 1 and 21 kph (13mph) just as good for my mostly flat journeys (although it also goes up gentle hills well) and the battery lasts longer. The battery level displays on the controller and the battery itself give contradictory information about the remaining charge - the controller is more reliable as the motor stops working when the controller shows no charge but 2 out of 5 lights are still on on the battery. The controller acts as a speedometer (kph or mph) in use if you select the correct wheel diameter in the settings. With the power off, the bike runs exactly as before, although the front wheel doesn't seem to rotate as freely (they reassure you about this). You can also pedal harder to exceed your set maximum speed without motor assistance. The battery charges in a couple of hours maximum. It was well worth the hassle of installing the kit and riding my bike is a lot more fun!”

Helpful Report

Posted 1 year ago

“Would not recommend on the basis that the battery does not go the distance. Extreamly minimal distance and the battery needs charging. Due to the weight of the motor wheel riding takes noticabley more effort totally putting off riding any real distance in fear of having a long and hard ride home.”

Helpful Report

Posted 1 year ago

“Pedal sensor not the best feature & fiddly to set up. The Brompton sensor didn't fit our old Bromptons. Customer support is good though, & once set up, performance is brilliant.”

Helpful Report

Posted 1 year ago

“Renewed interest in biking! Pre- Ordered a GEN 2 kit several years ago with the understanding delivery would take about 10 months. Patience is key. Installation was easy and results were better than expected. Now I ride a lot with average trip being 40km. Use PAS sparingly (0 on flats, 1-5 for slopes/hills) and have never ran out of power. Did have judder issues that were resolved after changing handlebar bracket, battery bag, controller over 3 seperate interactions. Customer service was prompt and accomplished via on-line interactions (no phone calls). Will probable upgrade to GO kit once Gen 2 battery pack depletes”

Helpful Report

Posted 1 year ago

“It was a long wait for the box of parts to arrive to convert my Brompton. The instructions were good, but the pedal attachment was wrong. Customer service were prompt in sending a different part, and I still had to make my own modifications to make it fit the pedal arm. The battery fits on the back of the handlebar on the Brompton, and so my knees are always hitting the battery. Also, the battery bracket takes up the whole space on the handlebar, leaving no room for the controller, nor for my front lights. So I bought a handlebar extender that fits above the battery bracket for the controller and front lights. Having battled to make it all fit, and it works, it is a joy to ride, and I am using the bike more. Sometimes I feel a "fitness fraud" cycling along effortlessly alongside cyclists putting in effort going up hills. But it has all been worth it in the end.”

Helpful Report

Posted 1 year ago

“My kit arrived well before it's estimated delivery date, and was very well packaged. The installation went pretty well..I was not willing/prepared to cut the hinge off the sensor, so took my bike in to the shop for that last piece. They were able to attach as sent with a less-than 3mm gap, and it's all working great. Made my bike commute a joy with evening heavy panniers on an up-hill ride. My only wish..well 2 wishes. I would like to be able to go from a level 3 assist back down to 1, without clicking up to 5 first. And the battery doesn't turn off on the bike, so you have to remove the battery to keep it from drawing down while it waits for your next ride. Even with the minor challenges of adjusting the install, I'm very happy. I love my 20+ yr old bike, and the assist makes my evening commute a breeze.”

Helpful Report

Posted 1 year ago

“Overall the kit is brilliant. Only a few things which could be bettered in my opinion. 1) The difference between the battery indicator on the battery itself and the battery indicator on the LED Display are always showing different levels. From what I can gauge, the display battery is adaptive and shows the "real" remaining battery dependent on what assist level you use. 2) The LED Display. The display itself is useful and easy to use, however the display did not fit my handlebars (standard sized drop bars). The plastic is also very thin causing mine to snap (currently have my display taped to the bars to use the kit properly) Would also be great if in future kits, you could link the display to Garmin products to get the true Ebike experience.”

Helpful Report

Posted 1 year ago

“Battery doesn't last. Colour of the rim is not all black, so now my bike has two different colours rims.”

Helpful Report

Posted 1 year ago

“Mostly all is really good with my bike. I have the old style battery and it’s very heavy on the handle bars. I would love to swap but it’s far too expensive.”

Helpful Report

Posted 1 year ago

“Good experiences with the new battery pack setup. Expected distances achieved. Only disappointment is the lack of space to place the digital motor gear change control on the original older style handle bars.”

Helpful Report

Posted 1 year ago

“System has transformed my wife’s old heavy Pashley bike into a daily driver. Swytch system is powerful and battery last longer than expected considering size. Only complaint is the cadence sensor is a bit flimsy to maintain a steady gap. If gap is too large, then the system doesn’t sense pedaling and fails to activate propulsion.”

Helpful Report

Posted 1 year ago

“I have purchased two kits for my wife and I, both are now around three years old and going strong. The system allows for some "tailoring" for private roads / wheel sizes etc so I am comfortably seeing 23mph which suits me fine. So far no sign of an battery degrading, couldn't ask for more.”

Helpful Report

Posted 1 year ago

“Decent price, easy to install kit. Customer service has been great in follow-up.”

Helpful Report

Posted 1 year ago

“Let me start by saying that once I got it installed and running, I was VERY satisfied with the Swytch riding experience. It is EXACTLY what I was looking for - a power assist on the grades. It works seamlessly - but the installation was anything but. The first wrinkle was just getting the motor wheel itself installed: my Trek FX2 had a through-axle fork, and the Swytch only works with a bolt-on. So the first thing I had to do was replace the fork. I also had to replace the hydraulic brake rotor AND find an adapter for the hydraulic brake caliper. I had to have it all done by my bike shop and it cost about $300 on top of the cost of the Swytch kit. When I got to setting up the rest of, that was a series of complications as well. It was not clear how to clamp the magnet rotor on the crank shaft; the sensor did not fit between the frame and the rotor until I decide to saw the mount off and secure it with wire ties; likewise, the mount for the LED controller is too small for my handlebars and THAT had to be wire-tied into place too. Finding the necessary instructions was a bit of chore, too, because there are separate manuals for separate components and of course everything is online. No actual "manual." But... somehow... through grit and perseverance (and entirely too much gnashing of teeth) I got it all set up and went for a test ride and... THAT was a REVELATION. It's effing MAGIC! The damn thing seems to work perfectly. With the LED controller I can turn the motor on or off, or leave it a minimal input until I get to a hill and then... Hill? What hill? I will go for my first serious ride with it tomorrow, and I'm quite looking forward to it. I would have given the whole experience 5 stars for the end result, but the installation was at best a 3 so I settled for 5. But based on my little bit of experience with the actual ride so far, I have to say the 5 is definitely worth the three.”

Helpful Report

Posted 1 year ago

“My husband used to take his bike out about once a year, but since making it electric he's been out several times a week. The only downside is the large amount of cables that we still need to find a way of hiding.”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,659 reviews