Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,659 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery process was very disappointing given wrong battery charger was included and wrong battery holder on the bike. It took an extra month from initial delivery to finally get the correct package. However now finally fitted to the bike, it works well.”

Helpful Report

Posted 1 year ago

“Bought an Lectric e-bike over a year ago. Way to heavy and not as comfortable as my ole'conversion Cruze bike... Ordered GO+, Installed in couple of hours and now enjoying the much lighter weight and the comfort of a recumbent. :)”

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Posted 1 year ago

“Excellent with decent range and power. Happy.”

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Posted 1 year ago

“Very happy. Bought two kits, one for me, one for wife. Great help on the hills in Cornwall! Easy to install. Only wish is that customer service would answer the phone instead of email and wait a day or two.”

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Posted 1 year ago

“Fantastic system. Really good when all is in place. Slightly more difficult to mount on my bike than I thought though. Maybe because my bike is >20 year old. Really happy”

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Posted 1 year ago

“Found it easy to assemble and it has made my commute considerably easier especially on the hills.”

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Posted 1 year ago

“Customer service good, price OK, delivery late, returns & refunds didn't try. Design fault requires a large spanner to be carried around to release front wheel to repair punctures. A retrograde step from my quick release hub.”

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Posted 1 year ago

“The whole idea seemed great and sold on me so decided to order and support in September 2023. Was promised May delivery which then became June and now July. I was expecting some delay but it’s not acceptable to start selling the kits on eBay and Amazon with im immediate delivery available while getting auto generated replies from customer service about safety changes to the kit etc for my benefit. I would avoid Swytch and paying upfront to fund it to be treated like this. It’s a great concept but unfortunately not delivered spoiling the whole experience. Don’t believe in refund promises as you will need to claim chargeback to get your money back.”

Helpful Report

Posted 1 year ago

“Really happy with our Swytch bike, when it finally arrived (delivery was a couple of weeks outside the window for one bike, and still waiting for a second one 3 months late and counting). Customer service were very fair, however, and refunded us the extra we'd paid for early delivery, but a bit disappointing. A query we had on the installation (part of the kit, the magnetic disc didn't seem to match what was shown in the manual) was quickly responded to. Now the bike is going and it is really good! Very happy with the operation and performance (I'd say the optional display/control which we got is essential for varying the assistance level according to the terrain) and the installation was easy if you are used to bike maintenance. It was a bit of a struggle to organize the wiring as there is quite a bit of spare cable to loop around neatly - inevitable as the kit is designed to fit on a wide range of bike sizes. We got the Go+ battery and it is rather heavy to take off and carry around whilst the bike is parked in town, but the velcro straps would be easy for a thief to undo and steal the battery if left on. I see they now offer a locking mount - I'll have to investigate that.”

Helpful Report

Posted 1 year ago

“Kit a bit late arriving but very well packed and everything included Fitting quite easy although pedal sensor on pedal wobbly but seems not to effect working Would have liked option of black wheel So overall happy with performance and battery life would recomend getting a kit”

Helpful Report

Posted 1 year ago

“The kit arrived a bit later than was promised. The kit included a "special" pedal sensor that did not fit my bike and after 2 goes (and about a week) a correct one was sent. I am quite experienced in bike and car repairs but I found the fitting process quite tricky. It was particularly difficult to fit the cables in a tidy and neat manner. However, once fitted, the bike performs really well and I am very pleased with it.”

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Posted 1 year ago

“Loved the customer service and the product is fun to use!”

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Posted 1 year ago

“Generally really good, I have just found the battery indicator on the LED display and battery unreliable, neither of them seem to be an accurate description and the battery runs out quicker than expected. Otherwise I love the kit, it was delivered super quickly and was easy to install.”

Helpful Report

Posted 1 year ago

“Hi Swytch Bike, I am absolutely delighted with your product! I received this only a short time after I placed my order, despite being warned it may be December, it arrived last week! Being a Manual Dyslexic, who finds any do-it-yourself Manual impossible, I called a friend; he has put together 3 previously. It only took just over an hour, and to his surprize and pleasure, all the fitting were the exact size!! This has widened my horizons, as we are in a rural area and live on the top of a hill; I can now get back home! A really great product; well done! (Dr) Pieter Mourik AM Wooragee (near Beechworth) Victoria, Aussie”

Helpful Report

Posted 1 year ago

“Good quality construction and easy to fit. Not really compatible with narrow tyres because of the speed and a rougher ride than normal, so I have fitted wider tyres to overcome the problem. The motor makes my commute less energy zapping but I have to charge the battery both ends of the journey to manage the 21 mile round trip”

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Posted 1 year ago

“cannot get any after sales service been trying for days”

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Posted 1 year ago

“Despite my providing accurate home address details, no switch was ever delivered to my home. I waited, contacted them, and they finally admitted it was delivered to to another state. After much more wasted time, poorly written emails on their part and frustration on my part, "ksinea" of customer support, told me I had to take it up with UPS. It would giving them the benefit of the doubt that they themselves ever even sent it to my address in NH, whihc is the address I provided them with. Maybe they messed up, and not UPS-= either way no product to NH. Over a month and still nothing to my address in NH...”

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Posted 1 year ago

“After only 1 month and not even 1000 miles. The spokes on the front have all come loose. Resulting in 2 of the spokes bending on my converted brompton! Having rode my regular brompton for almost 15 years. By contrast the rear wheel is a original part and has hardly ever needed any looking at. Until i recently replaced it. This simply not acceptable for a bike expected to be a commuting work horse that the regular manual brompton was. Utterly disappointed in poor quality workmanship for a company boosting 4.8 stars on trust pilot. I will make a formal complaint, but i use this bike for everyday transport to work, we be inconvenienced by it not working while it gets sorted or if it ever get sorted...”

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Posted 1 year ago

“I love the product, only deducted one star as there was a bit of a faff getting the right wheel for my bike, I have a folding Brompton and the wheel I was sent ‘twice’ was too thick. However the customer service was excellent on each occasion and soon rectified. It works great, if you could integrate lights into it it would be perfect.”

Helpful Report

Posted 1 year ago

“Sadly I would NOT recommend buying a Swytch kit from my experience. I have a Brompton folding bike and the kit is not easy to fit, I ended up paying a bike mechanic, who said that it's not the easiest to fit. It has made my bike quite a bit heavier than it was, making carrying it difficult. It doesn't go as far as advertised and the battery lights, that show how much life is left doesn't match up with the handlebar monitor. I definitely won't be buying another”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,659 reviews