Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,667 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing video call service - I have never had such a fantastic and easy remote support from a company. They sent a video cal link by email which I was able to click on and easily do a video call with them on my phone - the person on the other end was very patient and carefully explained how to solve the problem I had with installation. I was able to put the phone on the side as I tried to follow the instructions, and they guided me through it and a few minutes later I had successfully fitted the wheel with the disc brake, which was the part i was stuck on. They followed up by email a short while after and I was able to confirm that it had been fitted OK So my review of the customer team is excellent, my review of the kit on my bike is top as well. I am the envy of everyone else in my elderly cycling club (it is just for fun not sport any more!) and I think there maybe be a few more orders coming your way!”

Helpful Report

Posted 2 years ago

“One of the best eBike companies I have dealt with. Swytch's support staff are very knowledgeable when it comes to bikes in general, and of course about eBike motors and batteries. I had many questions before buying to convert my antique peugeot bicycle - all were answered quickly and accurately and I proceeded with the order. As I was watching the pennies I chose to wait longer for a lower price, I then promptly forgot about the Swytch unit entirely and 3 months later I had the pleasant surprise of being notified it was to be delivered the next day. Luckily I was in to receive the parcel! So that weekend I fitted the unit, everything was as it should be and it connected to the bike with ease and I have been riding it since. The power is incredible and the quality of the engineering is very high through out. 5 stars all round!”

Helpful Report

Posted 2 years ago

“"I’m not happy. I’ve had an issue with the power level for sometime and have been asking for help to fix it… NOTHING… we are seniors trying to do our part to keep all the carbon off the roads. Please do something…"The power level keeps yo-yoing back and forth and doesn't connect to the battery. Should we just get rid of a horrible product or can this actually be fixed”

Helpful Report

Posted 2 years ago

Hi Jessie - thanks for reaching out, our support team will be in touch today to assist you with this. Many thanks!

Posted 2 years ago

“The instructions on how to fit everything were clear. It works nicely and is discreet. The new battery is lighter and easier to mount/demount.”

Helpful Report

Posted 2 years ago

“I now use my bike for journeys I would normally think "oh not today" and throughly enjoy the freedom and ease it provides. I can go into town and bring back quite heavy things that would otherwise have needed a car. It was fairly easy to fit to the bike (although I did get someone to do it for me!). I have the older version with a 2kg battery that is quite heavy and would love the smaller phone size battery that is now being sold. Other than the weight of carrying around my battery, as I wouldn't leave it on the bike when unattended, then it is perfect. Once you start pedalling it engages and you can use as little or as much battery power as you need.”

Helpful Report

Posted 2 years ago

“I have been pleasantly surprised by the recent improvement in the response time from the Swytch team. So I am posting an updated review - previously I complained that they didn't respond for 2 days or more - but my last two contacts were replied to with good quality responses within 24 hours, helping me to get my kit working again so I can get back on the road quickly.”

Helpful Report

Posted 2 years ago

“The delivery: obviously it was slightly longer than hoped, but they kept me up to date and I didn't plan to start cycling to work until May anyway so this was fine. The email communication was clear and regular. It described each step of the process from manufacturing to shipping etc. so I had a good idea when to expect it as it went along. I took delivery of the kit a few weeks ago, the packaging was totally recyclable. Then, installation was fairly easy and I didn't even need the manual. All in all it took me about hour and a half, but I think if I did it a second time it would be faster. I got a MAX kit and was converting a hybrid 7 gear speed bike. I was able to ride straight after charging as it just worked right away. The ride is really enjoyable with strong power, and it is very enjoyable. The weight on the handlebars did not really change the handling at all, the battery is very small but nevertheless I wondered about this aspect. It's helped me already up many climbs in north Sheffield, what a difference it makes! There are 5 power levels but only level 3 is required even on the steeper hills, 4 and 5 are really strong and I guess drain the battery quite quickly.”

Helpful Report

Posted 2 years ago

“I recommend the Swytch package for Brompton as a very neat solution. I cannot speak for the other versions for other bikes, but I can certainly say that for Bromptons it fits very easily The overall weight added to the bike seems to be very minimal and it remains easy to carry, this was very important to me as I use it to commute and have to carry it to and from the train. The benefit of the electric power is better than expected, I had watched many videos and reviews before buying but not actually had an opportunity to test ride or try it in real life until riding it on my bike after installation. So for anyone else wondering before buying what it is like to ride, I can honestly say it is worth the wait for the incredible boost!”

Helpful Report

Posted 2 years ago

“I have received exceptional customer service from the Swytch team. I would like to say that the product and service is perfect.... I can't quite say perfect, but almost the imperfection is what has led to such great customer service. If there hadn't been a few niggles I wouldn't have had needed to contact anyone for support... I was pleasantly surprised with the speed and quality of support I received Disclaimer - I do live in London so I was able to drop into the company in person. I shan't mention anyone by name but two individuals who are in their main service office where they keep all the spare parts have helped me immediately on two occasions I dropped in. Once I had emailed first. Another time I was just passing and had my bike. The first time was to get help with installation of the motor wheel in my forks. They helped me quickly get the disc brake swapped over properly so the motor wheel would slot in and engage with the brakes. I did not have the appropriate Allen to remove and re fit the disc it turns out. Once that was cleared up it was all sorted The second time I had some questions about the battery range, they explained that it varies with usage and took me through what to expect and reassured me in the end that the 6 or 7 miles I was getting on average was about right given I was using it on maximum power. After following their advice and using it more sparingly I am now getting an average of 11 miles before recharging, the amount of assistance is noticeably lower at the lower power level however it is still comparable to the Lime bikes I have used Overall very happy, and also disclaimer Swyrch did ask me if I could post this review after I gave them a verbal summary to this effect I my last visit”

Helpful Report

Posted 2 years ago

“I‘ve got now my bike fit for all everyday-procedures ;-) Maybe in the future there will be an addition for easier „climbing“ too. Anyway: I can use my Brompton now in 2 ways, without any troubles to fold it, like it‘s been before „swytching“ ;-)”

Helpful Report

Posted 2 years ago

“Swytch allowed me to keep my beloved 1980s road bike and rediscover the joy of cycling as an older man ( age 70). The electric assist is smooth and sufficient to help with hills , whilst still requiring my own effort .”

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Posted 2 years ago

“Excellent idea and product”

Helpful Report

Posted 2 years ago

“Great product/philosophy”

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Posted 2 years ago

“The Swytch was very easy to fit and has made has transformed an inexpensive bike into a great performing electric bike. I usually only use it for shorter journeys but is quick and powerful. It makes uphill stretches easy. I’m extremely pleased with my purchase”

Helpful Report

Posted 2 years ago

“Put down a deposit of £250 a few months ago then paid the full £577 later on. Had to cancel due to personal circumstances. Only had £577 refunded. At no point has anyone said I would lose the deposit so I'm struggling to see whats gone on here. Finding it very hard to get any sense from Swytch who seem to take days to reply to emails. 3 days since my last email. Swytch you need to think about investing in a phone line or a more responsive messaging service. Customer support is poor and so far I can honestly say I would never use this company again.”

Helpful Report

Posted 2 years ago

“I love having my swytch original large battery as i can go up to 55 km per charge. What would make it better is to be able to mount it in the frame or back as it does make the front more unstable. If a small monitor could then be the display mounted at the front of the bike- that would be grand. Any ideas @swytch team as i have already beein in contact with support team but no response as yet from a week ago?”

Helpful Report

Posted 2 years ago

“Best thing I’ve bought in a long time! It brought new life to my hybrid bike!”

Helpful Report

Posted 2 years ago

“It was easy to convert my existing bike that fits me well to a Swytch bike. I am a quite large man and it gives me just the little extra I need to keep up to my wife. It’s easy on the knees so just what I needed.”

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Posted 2 years ago

“Love everything about it”

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Posted 2 years ago

Swytch Bike is rated 4.1 based on 1,667 reviews