takealot Reviews

2.6 Rating 545 Reviews

39 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.6

Based on 545 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Takealot resolve customer queries?

Helpful Report

(1 month ago)

Greater than 43% of reviewers feedback is Takealot takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

72.09%

Industry Average

“ As a first-time buyer, I'm impressed with the excellent service & speedy delivery from takealot. ”

- Carina

“ We regularly order through takealot and I am truly satisfied with their service! At times we order from other companies too just to realize that we prefer the excellent overall service from takealot. If you had a bad moment with them, try again - you will not be disappointed. ”

- Michelle

“ Best customer service from Gaby at Kempton park pickup point, she's the best at what she does n treated me like a valuable customer. Service providers like Gaby are rare to find. Thank you n keep up ur good job. ”

- Anonymous

takealot Reviews

Customer Service - Good