takealot Reviews

2.6 Rating 545 Reviews

39 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.6

Based on 545 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does takealot deliver? How long does takealot take to deliver? Does takealot deliver on time? How is accuracy and good condition of items delivered by takealot?

Returns

How is takealot returns process?

Customer Service

How can I contact takealot? How quickly does takealot resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of takealot.

Visit Website

How long does Takealot take to deliver?

Helpful Report

(1 month ago)

Takealot normally delivers within 5 Days.

Helpful Report

(1 month ago)

41.18%

Industry Average

“ We didn't receive the order and now I see the date has been pushed back *again* We ordered the Dec 25th, estimated delivery was the 29th of Dec Then when I checked again, it was 3 Jan, Then checked again, it was 10 Jan, Then 16, then 17 then 19, Now it says the 20th, I have never experienced this kind of issue before, being pushed back so many times but BOTH items show "Eligible for next-day delivery or collection" So how can this be happening? It makes no sense. ”

- Lameez

“ Firstly takealot do not provide a facility to give feedback on themselves only on the products they sale as an intermediary for the sellers. takealot did not deliver my order to my house as per the order but to an entirely different address. They do not provide their phone number easily but I managed to find it. It is 080873628000. When I called them, they could not explain what had happened and would not give me a refund when I asked for one. Be warned takealot is not safe and secure delivery as they falsely claim on their website ”

- Duncan Lee Corrick

“ I had a delivery due on Saturday 5 November which did not arrive. I did not receive any communication indicating that my delivery would not be delivered. I phoned on Sunday morning and was told that my query would be escalated and someone would come back to me, no response. I queried on Monday morning, same story, my query would be escalated. Do you call this customer service?? I call it disgusting service!!!! ”

- Anonymous

takealot Reviews

Delivery - Slow