takealot Reviews

2.5 Rating 582 Reviews

37 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.5

Based on 582 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Takealot deliver on time?

Helpful Report

(1 month ago)

Greater than 48% of reviewers feedback is Takealot normally delivers on time.

Helpful Report

(1 month ago)

52.00%

Industry Average

“ Not at all happy that takealot have removed the free delivery option for over R500! I now look on other online platforms to make a purchase. takealotMore is not the answer for everyone. Both options should be available. ”

- Anonymous

takealot Reviews

Delivery - Average