takealot Reviews

2.6 Rating 545 Reviews

39 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.6

Based on 545 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Takealot deliver on time?

Helpful Report

(1 month ago)

Greater than 47% of reviewers feedback is Takealot normally delivers on time.

Helpful Report

(1 month ago)

41.18%

Industry Average

“ After delivery was promised early Saturday morning, 2 hours wait, no product, product was delivered late afternoon. Guess what, totally wrong product!! No communication, they do not care if they made a mistake and also not eager to fix it, expect delivery 12-14 days later. Extremely bad experience with them! ”

- M

takealot Reviews

Delivery - Slow