“I purchased a lovely pair of jimmy choo shoes and must admit I was worried after reading the the reviews
The payment wasn’t taken until the parcel had been shipped I was notified of shipping then notified of delivery it did take 11 days to receive my package but they were worth the wait very happy”
“I give this company a perfect score. I read all these bad reviews and was very hesitant but nevertheless did order. My payment wasn’t claimed until the item was shipped and the same day I got notification of me order shipped, I got DHL schedule for delivery. Item received in mere hours of the DHL notification. The packaging was perfect. I am very satisfied.”
“Amazing service. Every time I have called them the staff are fast efficient and cannot do enough for you. Would highly recommend this company for online shopping.”
“I looked everywhere for a dress for my daughters wedding without success. I can highly recommend The Outnet who offer designer dresses at discount prices. You can be sure no one else will wear your dress! So many unusual designs. Dare to be different! Service and quality of goods - hundred percent!”
“Unfortunately, the dress I purchased didn't fit me well, so Outnet arranged a DHL courier to come that same day to pick up from me and the funds were refunded to me within 1 day. No hanging around and waiting for a refund to go back onto my credit card statement like some companies do.”
“They are the best company for getting designer items at reduced prices. Part of Net-A-Porter, they sell very "up-market" clothes at amazing prices. Fabulous styles and great service. Customer Service is the best - very courteous and helpful and on line 24 hours a day!
Try it - you won't be disappointed!
Sue R”
“I'm so confused some customer say that they didn't receive their order, or they didn't return their money, I had purchased a dress before reading the reviews, and my dress came with no problem, But now I'm afraid to order again,thinking the second time around I might not be a happy customer so I don't know.”
“They used to be great. Website and app easy to navigate, great product and specific sizing info. Then they went and changed the app and took away most of the product info, replacing it with very generic descriptions. They also changed it so you couldn’t just tap on the designer after viewing a certain product to see the rest of the pieces by same designer. THEN they changed from using DHL for international orders to a cheaper local alternative (but delivery charge remains same) and now it not only takes forever to get the item, but returns are also more complicated! I used to shop lots from them but no more!”
“Dreadful service,no refund after waiting 6 weeks for a 425 euros dress ! These people are crooks and are blaming missing item on UPS but will not refund the money”
“An outnet rep recommended a size and it was too large. It happens. I immediately asked for a return and exchange, another rep seemed to be helpful, package picked up on the next mnorning (tracking number I can see it is in their location - Italy). Since then no update, no exchange. I have contacted them twice by email, once on the phone (don't bother: call center in India, they have no aothroity and read you scripted answers). They don't update until they have received AND PROCESSED your return. For how long? who knows? DO NOT BUY from them”
“I have been a customer of the Outnet for several years. I liked the Outnet, the variety of clothes and their speedy delivery.
However, the latest experience with them has been negative. I have been waiting for a refund following the return of three items for almost two months. They are using UPS which is very unreliable and had apparently lost the package on the return. Now the package appears to have been found but I have not had any update on my refund. I hope this is resolved soon but it is a shame as I will think twice before ordering from them again.”
“I would give them zero stars if I could. Very poor customer service and they don't honor promised payments and refunds even when you have proof of hundreds of dollars that they owe you. Do not shop here or risk being scammed.”
“Thieves is all this company are,paid for DHL 3-5 day delivery still no delivery,just wish I had read reviews before ordering.I won’t be so foolish again.”
