“Ben at the Sevenoaks branch is extremely helpful, and patient, with incorrect orders, he is a real quality salesperson, and will go far in his life. Always really efficient. Toolstation should be so grateful for having employed him, and hope that he stays with you. Well done the interviewer on that day!”
“Whenever I go to my local Chingford branch I get a perfect friendly service from the staff especially Vicki I can't praise her professionalism enough a credit to your company”
“I went onto toolstation to look for a face mask respiratory, because I can't wear the masks that we have to wear and I got one to try and I can breath when I have it on, and my partner said that he wanted one so I ordered it and went for it at Fleetwood . it was easy to find and to get too the men at the door was very polite and helpful.”
“Excellent customer service at the Gateshead branch. I turned up a few minutes after closing and a staff member still gave me my collection. I returned today for another click and collect to find the staff member had been reprimanded for his actions the previous day. In my view he should be commended for his customer service in these difficult times.”
“I normally use Toolstation or Screwfix depending on the product I want. I needed some central heating cleaner quickly so ordered this and a few other items from Toolstation on a Monday to be delivered. Our family is isolated so it had to be delivered. By Thursday I'd received nothing. I checked the Parcelforce tracking number only to discover my parcel had been sent by them back to Toolstation, arriving on Wednesday. Why? Why hadn't Toolstation told me about this? They must know they've got it. I sent them an e-mail telling them to cancel my order. I just got an automatic reply telling me they would answer my e-mail within 5 working days. What rubbish service! I don't expect anyone at Toolstation to sort this mess out, I shall probably have to take the matter to PayPal. I have ordered what I want from Screwfix and the parcel arrived the next day. Job done! I shall stick with Screwfix in future.”
“I understand completely that everyone is under stress , but respect and politeness costs nothing , I have just visited your Stockton store for the second time in three days and been served by the most obnoxious and impolite person , the first time I let it go , however if you are going to open to serve people you should reinforce the process to be used, Kevin Barry CEO Future Investments”
“Visited Cheltenham Branch 21/7/2020. Couldn’t get my email to work on 4G to set up account for Click/Collect. Talked to young man in shop, extremely helpful, got the product I wanted (Flapwheel sander set) & he accepted payment at the till for me. Have to say Screwfix round the corner refused to help unless it was Click/Collect, so massive credit and future custom to Toolstation. Much better service at Toolstation. Thank you.”
“It was my fault I made a mistake with an order. Stephanie from your Wimsey Way Alfreton branch helped me put the mistake right and get the correct items. All the staff there are always very friendly and sociable, its a pleasure to shop there, but today Stephanie went above and beyond with customer service to help me, a disabled pensioner”
“Need to setup an account to order, notified by text when ready for collection. Covid signage at Letchworth NOT clear for parking or entrance and exit for social distancing collection Expected the staff for their safety to be at 2 metres and wearing PPE.
Collected same day as order”
